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Reviews of Quality Inn I-10 East near Frost Bank Center 2 stars

3939 E Houston St, San Antonio, 78220, United States

#7 of 10 B&Bs and Inns in San Antonio

Guests' Choice

Review score

Based on 378 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    7.4

  • Facilities

    6.6

  • Staff

    6.9

  • Value for money

    6.9

  • Free WiFi

    7.3

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Showing 76 – 100

  • Reviewed: 23 October 2023

    4.0
    Nice place very bad point
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    People doing drugs and doing very sketchy stuff in the middle of the night super loud and couple of cars coming in and out with loud speakers at 1 , and 3 am Not a secure location

    Clean confortable bed

    Stayed in October 2023

  • Reviewed: 20 October 2023

    1.0
    Worst stay EVER!!!
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The front desk guy was so rude! He has no customer service! Couldn’t even say hello or greet you properly. Never again!!!

    Nothing

    Stayed in October 2023

  • Reviewed: 7 October 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    October 5,2023 Ask me if I would ever stay in this hotel again and the answer is no!!! I would rather sleep in my truck We rented an accessible king bed room for a reason and it was not at all accommodating. First thing before booking I called to confirm if it had a walk in shower apparently the gentleman didn’t quite understand what that was since he misinformed me n said yes n it actually had a bathtub with a handicap shower chair that didn’t fit inside the tub. Making it impossible to shower. The door knob was broken off and the door would not close in the restroom. The toilet seat had a large yellow stain around the rim completely disgusting not to mention the towel bar was broken off . The blow dryer was burned out and the Front door wouldn’t open wide enough to get the wheelchair inside. I have never felt so helpless as I did knowing I could not make things easy for my husband’s medical needs. This stay was very challenging n stressful. I really hope that in the near future the owner has some respect and compassion and repairs all the required necessities for a disabled person to be able to stay at this hotel without feeling very degraded. A walk to a door may be an easy thing for a normal person but to a disabled individual it’s a struggle Have a heart fix your dump of a hotel. Thank you Mrs. Disappointed

    Nothing

    Stayed in October 2023

  • Reviewed: 4 September 2023

    3.0
    Was ok other than the ac not working
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning was not working and when staff was contacted their response was it would cool later. Went out and when we got back the room ac was still not working.

    Cleanliness

    Stayed in September 2023

  • Reviewed: 12 August 2023

    1.0
    Very poor
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Roaches, bathroom door broken, rooms smelled. Spiders in the corner of wall. Walls dirty!!!! Do not stay here it's disgusting and the front desk people are rude and very unprofessional!!

    Stayed in July 2023

  • Reviewed: 28 July 2023

    1.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Staff was VERY VERY rude. Holes in the bathroom door. Ac didn't work properly. Homeless people all outside. Construction work. Breakfast was cold at 6:30am, orange juice was HOT. Pool was very small. Nothing looked like it was advertised.

    Nothing

    Stayed in July 2023

  • Reviewed: 7 July 2023

    10
    Good stay for the amount I paid. Good customer service. Good decent breakfast.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Pool too small.

    Clean, well kept

    Stayed in July 2023

  • Reviewed: 21 June 2023

    3.0
    I will never book this hotel again
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Our non smoking room reeked of cigarette smoke. While they moved us the room next door to it got the bleed over smell from the other room. You could see the door wasn't sealed properly so anything from outside was coming as well. The bathroom has a two way fan which can SUCK AIR IN FROM OUTSIDE, which defeats the purpose of the A/C unit in South Texas.

    Its location in relation to the venue we were visiting

    Stayed in May 2023

  • Reviewed: 21 June 2023

    3.0
    I will never stay at this location again
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    Our non smoking room reeked of cigarette smoke. While they moved us the room next door to it got the bleed over smell from the other room. You could see the door wasn't sealed properly so anything from outside was coming as well. The bathroom has a two way fan which can SUCK AIR IN FROM OUTSIDE, which defeats the purpose of the A/C unit in South Texas.

    The only good thing was it's vicinity to the venue we were visiting that evening

    Stayed in May 2023

  • Reviewed: 20 June 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The young male worker was horrible! I am almost positive that this is the owner’s son or family member because no person could be that hateful, unprofessional, and irresponsible and keep their job. He is bringing down the entire business by himself!

    Good breakfast, good location, good value

    Stayed in June 2023

  • Reviewed: 15 June 2023

    1.0
    HORRIBLE EXPERIENCE
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    The room was filthy. There were hairs on the bedding and dead bugs in the bathroom / tub area. The lights flickered and did not work properly and when I contacted the front desk staff, they stated it would be repaired in 2-3 days. The TV remote did not work. Terrible place.

    Stayed in June 2023

  • Reviewed: 29 May 2023

    2.0
    very poor
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was dirty, the air conditioning barely worked, it was expensive, it was in disrepair and the staff was rude.

    not much

    Stayed in March 2023

  • Reviewed: 11 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast area, not enough of everything, no fruits ran out of bread...ya'll need a waffle maker...

    Stayed in April 2023

  • Reviewed: 3 April 2023

    1.0
    didnt stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Grafitti on doors to rooms looked like Ghetto scared my wife to death

    Stayed in April 2023

  • Reviewed: 24 March 2023

    1.0
    Did not stay, yet still charged. Scammed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff, front desk couldn’t be anymore rude. We didn’t end up staying and after confirming with the front desk that we won’t be charged they still charged us. Called to ask why we were charged and they told us we didn’t show? I literally stood in front of their little check in window and talked to them. God Knows the truth and he does not like ugly.

    Absolutely Nothing!

    Stayed in March 2023

  • Reviewed: 23 March 2023

    1.0
    Not what I expected for the price I paid. Very disappointed.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Molded smell in the room, was very bad. Mold smell is a "health concern"! Bathroom door has nails on it holding the trim together. If hotel is under construction, they need not rent those rooms and block them out.

    location was fine. Did not eat their breakfast.

    Stayed in March 2023

  • Reviewed: 20 March 2023

    3.0
    not a good stay at all
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    staff was rude. when we went to complain our room smelled like marijuana, the clerk came and practically insinuated we were lying and said it must be the paint from the door. I used to smoke weed years ago so I know the difference between weed and paint. When my husband went to check out and asked for refund, they literally went to check everything in the room and then clerk wanted to insinuated we took the iron. like really iron!! some of our other friends checked out early due to dirtiness n rudeness

    only thing good was that it was very close to the carshow

    Stayed in March 2023

  • Reviewed: 20 March 2023

    1.0
    not happy at all I would not stay in this motel in the future!
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I asked for extra cover n pillows and they FLATVSAID NO!

    staff was rude not nice at all door handle off! to the room could not get in room

    Stayed in March 2023

  • Reviewed: 12 March 2023

    2.0
    Run away fron this place as fast as you can 😡😡
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was musty,bed linens had burn holes,roaches!!

    Nothing

    Stayed in March 2023

  • Reviewed: 12 February 2023

    4.0
    Disappointing
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The restroom door didn’t close right on room #217. Blankets had some blood stains, and sheets looked dirty with hair on them.

    Stayed in February 2023

  • Reviewed: 8 February 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Staff was friendly but very technologically challenged,the chip reader for cards wasn't reading my card and the lady at the desk seemed to not understand the concept of entering the number in manually, she's adjusted I go to a ATM and get cash and with that I would have had to pay extra for the room!?! After becoming frustrated with the back and forth I just told the lady to cancel the room which she had already done causing the booking system I used to charge me a fee, not the best experience I've had in the hotel industry, that part sucked

    Staff was friendly

    Stayed in February 2023

  • Reviewed: 5 January 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms were cleaned with pine sol which affected my allergies and gave me a bad head ache. I disagree with having a sign a $50 cleaning deposit agreement at check in after I booked my non refundable room! There were no countertops in bathroom to put toiletries, just a sink.

    Property was clean.

    Stayed in January 2023

  • Reviewed: 28 December 2022

    9.0
    Overall, worth the price
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was really small and we got a room with a sink faucet that had been leaking. The faucet had a towel wrapped around it as some sort of “solution”. There was hardly anyone else staying at this hotel while I was there, definitely could’ve put us in a room without a broken faucet. The continental breakfast was very small/had limited options.

    The room was a good size and the bed was super comfortable! It was all very clean

    Stayed in November 2022

  • Reviewed: 25 December 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was clean staff was very nice

    Stayed in December 2022

  • Reviewed: 25 December 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very clean nice environment quiet and extremely comfortable

    Stayed in December 2022

Showing 76 – 100

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