141 New Hartford Street, Utica, NY 13413, United States
#11 of 15 hotels in Utica
Guests' ChoiceBased on 147 hotel reviews
6.8Cleanliness
7.6
Comfort
7.4
Location
7.6
Facilities
7.1
Staff
7.9
Value for money
7.3
Free WiFi
7.5
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End of dialog contentReviewed: 20 May 2024
Hazell
CanadaA little way from the interstate.
Friendly, helpful staff. Clean, updated room. Great breakfast. Local dinning near by. Good TV and cable, all stations.
Stayed in April 2024
Reviewed: 6 May 2024
Guylaine
CanadaClean , comfortably , quiet good breakfast
Stayed in May 2024
Reviewed: 30 April 2024
Marcos
United StatesBed are comfortable. Friendly staff and accessible to main roads
Stayed in April 2024
Reviewed: 23 April 2024
Tamara
United Statesheating unit made room either too hot or too cold, hard for find comfortable middle
Comfortable beds, nice towels, front desk helpful in finding nearby restaurants
Stayed in April 2024
Reviewed: 17 April 2024
Brian
United Statesgood selection at breakfast, good value
Stayed in April 2024
Reviewed: 15 April 2024
Rachel
United StatesThe mattress was not that nice and the bed spring was loud. There needs a rug in there to make it cozier, the floor was a cold vinyl. The sounds of water running from other rooms was loud. The curtains were falling apart and didn't cover all of the light coming in.
The location was only 6 min away from the Adirondack Bank Center. The place had everything I needed to feel comfortable enough.
Stayed in April 2024
Reviewed: 14 April 2024
Kim
United StatesWe noticed on the morning of leaving that there were broken dorito chips on the floor in our room. We didn't have chips. I think the floor wasn't cleaned.
Very nice, location was great. Friendly staff. We enjoyed the nice breakfast choices. Thank you
Stayed in April 2024
Reviewed: 18 March 2024
Rae
United StatesThe room took a long time to warm up. It was cold outside and felt really cold inside.
The breakfast selection was great. The room was clean and comforable.
Stayed in January 2024
Reviewed: 8 March 2024
Vanessa
United Statesclean nice staff
Stayed in February 2024
Reviewed: 28 February 2024
Tony
United StatesLocation had a really annoying turn to get to off a highway, had to ask where I could toss bigger trash pieces and never really got a good answer. The laundry room could use a little bit more fixing, or st least maybe a vending machine for soaps or laundry items/soaps
Location was quiet, room was basic but nice, overall enjoyed the price more then anything. Breakfast was mostly warm even if it was basic items.
Stayed in February 2024
Reviewed: 20 December 2023
Joann
United StatesBathtub did not work
Size of room
Stayed in November 2023
Reviewed: 29 November 2023
Martin
United StatesThe wifi
We liked the place however we moved to a few different rooms and the wifi is better on one side then the other
Stayed in October 2023
Reviewed: 24 October 2023
Barbara
United StatesRoom had uneven flooring, room was only serviced once during my 3 night stay & when it was serviced only one bed was made while the other was left unmade. Walls of stair area needs painting.
Location, continental breakfast
Stayed in October 2023
Reviewed: 10 October 2023
Marian
United Stateslights in rooms
appreciated the eggs and sausage. choices were great
Stayed in October 2023
Reviewed: 17 September 2023
Jodi
United StatesThere wasn’t anything in the room letting you know when breakfast time were or any attractions around the area or food places.
Staff was nice. Loved the bathroom mirror. Hardwood floors looked new and clean.
Stayed in September 2023
Reviewed: 9 September 2023
Jacky
CanadaA little bit old facilities
Location, Room comfortness
Stayed in August 2023
Reviewed: 7 August 2023
Gene
United StatesTV service was very bad
Bathroom
Stayed in August 2023
Reviewed: 29 July 2023
Gary
United StatesLocation was a nut out of the way
Basic
Stayed in July 2023
Reviewed: 24 July 2023
Alicia
United StatesBeds were not comfortable...In the gym nothing worked..Breakfast cut off at 9am..Dirty shower floor..Light fixtures did not work well..And Sinknon outside of bathroom..
Location
Stayed in July 2023
Reviewed: 23 July 2023
Barbara
United StatesFor us everything was fine. We had relatives that stayed and they said they didn’t have clean linens so they had to change them. I guess hair was on there pillows and refrigerator in there room. We did not have that experience. Our stay was fine
The breakfast was fine. I would look for more protein items like boiled eggs or more protein item’s but it was fine. On the weekend they served scrambled eggs and sausage which were good but not during the week unless they were out.
Stayed in July 2023
Reviewed: 19 July 2023
Lynne
United StatesFirst stay bathroom door didn't close. Second stay was ok.
Easy access to highway. Rooms were clean. Staff were friendly.
Stayed in July 2023
Reviewed: 16 July 2023
Douglas
United StatesThe tv reception. Don’t know if it’s Spectrum or what the exact reason but there needs to be instructions in each room about how to operate the tv.
The helpful and friendly staff.
Stayed in July 2023
Reviewed: 21 June 2023
Steve
United StatesMattress frame was 4-6 inches wider than the bed. Hit my knees getting in and out. Steel drum bed frame Bathtub was chipped, remnants of a non-slip mat on the bottom Bathroom fan sounded like a freight train
Stayed in June 2023
Reviewed: 9 April 2023
Justine
United StatesClean quiet comfortable
Stayed in April 2023
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