490 Pleasant Street, Lewiston, ME 04240, United States
#4 of 5 hotels in Lewiston
Guests' ChoiceBased on 417 hotel reviews
5.1Cleanliness
6.0
Comfort
6.1
Location
7.0
Facilities
5.5
Staff
6.9
Value for money
5.8
Free WiFi
8.2
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End of dialog contentReviewed: 4 May 2024
Sherry
United StatesThere was a strange smell upon entering the lobby.
I like the ease of making reservations online as well as checking in and checking out at the hotel.
Stayed in May 2024
Reviewed: 9 October 2023
Ana
United StatesThe beds were dirty (the sheets are stains and hairs) when I went to the front desk tchange rooms they told me they don’t make room changes (apparently they don’t make clean bed either) they gave me lean sheets and I had to make the bed. The towels were also used 🤢 there wasn’t any soaps or shampoos like the website shows! Very disappointed.. and for a nonsmoking rooms it really smelled like cigarettes
Nothing really
Stayed in October 2023
Reviewed: 30 July 2023
Fraser
CanadaVery old, room smelled strongly of smoke. Appeared clean but felt so by
Close to highway friendly staff
Stayed in July 2023
Reviewed: 23 July 2023
Klein
United StatesThe staff member at the front desk was somewhat rude and dismissive. The first room we got put into wasn’t wheelchair friendly despite the promise of such originally and we were told we couldn’t have one that was. The room stunk in a way I will never forget and caused me to heave over so aggressively I nearly vomited on sight. Our disabled friend couldn’t make the stairs so we went back to the front desk and he very rudely gave us a proper first floor room that “wasn’t available” and this one thankfully stunk less. The breakfast costing 10$ per person when only 3 things are actually edible was disappointing. Some of the food tasted how my original room smelled but what was good was amazing.
The pool was amazing, but frankly the only redeemable quality. The breakfast cost more than it was worth but some of the food was good, especially the bacon.
Stayed in July 2023
Reviewed: 22 July 2023
Megan
United StatesVery outdated… rooms were so humid inside the floor was damp… our toilet was running the entire time.. the fan and hot water didn’t work… no toilet paper or tissues in the room…they tried to charge me although i had already paid and I had to show them my bank statement to prove it…
Location.. the beds were comfortable!
Stayed in July 2023
Reviewed: 21 July 2023
Megan
United StatesVery outdated. The price was too high for what u get and there were a lot of sketchy people just “ hanging out” outside.. one van parked there had people sleeping in it
Good location… most of the staff was nice! We asked for housekeeping one day in the 4 we stayed and they never came so we had to go to the front desk for toilet paper and tissues.
Stayed in July 2023
Reviewed: 15 July 2023
Gary
United StatesThis facility could use some updating for sure.
Stayed in June 2023
Reviewed: 13 July 2023
Brett
United StatesThe room was not clean
Centrally located
Stayed in July 2023
Reviewed: 12 July 2023
Tony
United StatesThe shower was dirty and the front desk clerk wasn't very friendly. He also did not tell us that we were being charged an extra $100 for a deposit for the room when we checked in. I had to go back and ask why I was charged extra. He should have told me when we checked in. The pool is need of renovation. We were told by the staff at the restaurant that the hotel and restaurant is closing next month.
The restaurant Fusion was excellent the staff was assume at the restaurant. The beds were very comfortable
Stayed in July 2023
Reviewed: 25 May 2023
Jennifer
United Statesit needs to be updated. very old building
It was close to many things
Stayed in May 2023
Reviewed: 22 May 2023
James
United Statesdirty dingy old smelly and not well maintained
location and price
Stayed in May 2023
Reviewed: 19 May 2023
Susan
United Statesno housekeeping,room needed basic maintenance buffet breakfast was cold,service was poor
pool and hot tub
Stayed in May 2023
Reviewed: 23 December 2022
Chrissy
United Statesno coffee maker in the room I was in, parking wasn’t the greatest very loud people in the hallway
very nice people
Stayed in December 2022
Reviewed: 1 December 2022
Judith
United Statesold outdated - small bathroom where toilet is too close to tub - can’t shut the door easily- no space. Vanity is acrosss the hall in the open in room. Grime from previous years in corners even though they try to keep it clean.
Location . Ramada name.
Stayed in November 2022
Reviewed: 31 October 2022
Andrea
United StatesHotel needs updating in room hallway is a little dark
It was close to the highway
Stayed in October 2022
Reviewed: 27 September 2022
Edmond
Australiawaited 20 minutes to check in and we were initially given a room without these facilities-TV, mice, coffee machine and table lamp. When we asked why , then they changed the room for us.
Stayed in September 2022
Reviewed: 27 September 2022
Bonnie
United StatesMold in the shower corners, ceiling tiles in poor condition, stains on the wash clothes, hot tub in poor working order and not actually hot (more like lukewarm).
Bed was comfortable
Stayed in September 2022
Reviewed: 24 September 2022
Sabine
United StatesThe under sink area was worn wood, very tacky looking. Bathroom door also. The tub grout was either moldy or rusty. The tub had hair.
Bed was comfortable, room was clean. Lots of light.
Stayed in September 2022
Reviewed: 20 September 2022
Matt
United StatesNo elevator!!! The jacuzzi had hairs floating all around in it & the water was yellow as if someone had urinated in it (all 3 days we checked it). It was as if no one was cleaning it. Our rooms shower/tub & sink had a SLOW drain.
It is located in a quiet neighborhood. I will give kudos to their event coordinator, Misty White. She was kind enough to arrange some surprise items in our room (champagne, chocolates, a flower, candle) since my wife & I were there on our anniversary trip.
Stayed in September 2022
Reviewed: 10 September 2022
Christen
United StatesI thought everyone was nice and knowledgeable but we stayed 3 nights and we never had a room clean. When we checked out we were charged $10 extra I assume because we had a lot of trash because nobody came into our room at all and we made sure to have the do not disturb sign inside the door.
Stayed in August 2022
Reviewed: 5 September 2022
Cristina
United StatesBathroom was quite dirty -- toilet splattered with god knows what. Hallway smelled like cigarettes.
Beds were comfortable, location was what we needed.
Stayed in August 2022
Reviewed: 15 August 2022
Krishna
United Statespower went out for several hours and the generators didn’t kick in received and no apology for the In convenience nor any communication; bathroom looked like it had mold
size of room and having fridge and microwave ; art in room
Stayed in July 2022
Reviewed: 11 August 2022
Marcia
United StatesVery stained carpets. Room needs deodorized.
Was quiet until maid service started Could yell there was fresh paint and bedding.
Stayed in August 2022
Reviewed: 8 August 2022
Rama
United StatesThe facilities were dated. The dresser mirror was broke and held together with clear tape; the dresser door was broken off of its sliding mechanism. The AC door was broken. The toilet flush mechanism did not work well.
Staff was friendly and very responsive (I.e. when I lost my key, they were able to make a new one immediately, they were available even when I arrived late at night)
Stayed in August 2022
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