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Reviews of Extended Stay America Suites - Philadelphia - Bensalem 2 stars

3216 Tillman Drive, Bensalem, PA 19020, United States

#9 of 12 hotels in Bensalem

Guests' Choice

Review score

Based on 375 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    8.0

  • Facilities

    6.6

  • Staff

    7.4

  • Value for money

    6.7

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 31 March 2024

    5.0
    It was ok
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Looked like area homeless were hanging out in the lobby in the morning by the coffee. Somewhat uncomfortable.

    Clean and location was good

    Stayed in March 2024

  • Reviewed: 29 March 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Price for the quality of the room, broken furniture, A/C acting up at times.

    Convenient location

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was a nice room

    Stayed in January 2024

  • Reviewed: 22 January 2024

    5.0
    Staff are rude and cheap.
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately, there was a ticking noise that kept coming up everytime we either used the bathroom sink or the bathroom fan, in room 331. It seemed to have been attached to the sprinkler system. After we used both things, the ticking noise would persist and it would take at least 10 minutes to stop. It made it very uncomfortable to sleep and of course a ticking noise is simply not pleasant. When we arrived on January 19th (around 8:35pm) the lady who greeted us was lovely and nice, I asked her for cups to make my morning coffee and she even offered sugar, she was so helpful. Sadly, her kindness was overshadowed by the morning staff who made everything extremely unbearable. First of, I asked for an extra day (Jan 20th) and the lady who had a colleague there was ringing me up while the other one tried to program my two room keys (a blue one and a green one). I tried to open the door but my green key failed. I opened my door with the blue key and gave it to my son, then ran to tell them to fix the green one. The rude lady said "what happened to the two blue keys I gave you?" I told her "I didn't see you pulling an additional blue key from anywhere, this is the first time I come here and I had a green one and a blue one. She then told me "I need both keys for it to work, I can't program just one" I had to run to my room and get both keys down. She wasn't pleased and probably implied that I had somehow acquired the green key "by other means". Next morning I came down to get "breakfast" and had a bag to take two granola bars, two oatmeal packets and napkins for me and my son to eat when I went back up the service lady saw me and said "ma'am please leave some for the other guests!" I tried to tell her I didn't eat breakfast the day before because we woke up late and there was no coffee to which she replied "it's 9:30 hun, breakfast time is over sorry!".

    The property was good, pretty clean and has a full kitchen. The cleaning people ate efficient.

    Stayed in January 2024

  • Reviewed: 16 November 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hall smells like dogs 🐕 and if you needed clean towels, you had to pay extra.. I could be better

    Customer service was pleasant

    Stayed in November 2023

  • Reviewed: 4 November 2023

    7.0
    Simple clean place to stay the night or longer.
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    Thin walls, could hear other people yelling at their dog and constant door slamming all night.

    Staff was kind and very accommodating when I called ahead asking if I could check in early since I was in town ahead of time.

    Stayed in October 2023

  • Reviewed: 31 October 2023

    5.0
    It was fine but I wouldn’t recommend it to anyone.
    • Leisure trip
    • People with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel wasn’t very clean; the staff wasn’t friendly; the breakfast was beyond disappointing and they ran out of coffee and it took them over 30 minutes to replace it.

    It was within walking distance of the Parx Casino

    Stayed in October 2023

  • Reviewed: 20 October 2023

    7.0
    Cheaper than a lot of the other hotels close by so was happy! if I come again I will know what to bring!
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The “breakfast “ was not good… thought there would be juice and options for breakfast except for the same muffins and breakfast bars. And my grandson was allergic to peanut butter the bars had it… which in schools never gets shared… you may rethink that! Coffee was the o my thing I got… oh well….

    The beds were comfortable, I like that there were 2 big beds in the room, I like that there was a regular size refrigerator in the room, glad there was a table with 2 chairs to eat on, and the bathrooms had great showers!

    Stayed in October 2023

  • Reviewed: 14 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Was ok

    Stayed in June 2023

  • Reviewed: 27 July 2023

    5.0
    Pleasant for a night.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom wasn't that clean and the breakfast was coffee, hot water, and take away muffins, oatmeal and breakfast bars. If breakfast is advertised, I thought it would be a hot breakfast.

    It was a nice building.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    They only served chocolate muffins for breakfast. Juice orange and coffee. I'm allergic to chocolate and I picked extended stay because it offered breakfast. I could not take advantage of that perk. So yes I was disappointed.

    It was conveniently located to stores

    Stayed in June 2023

  • Reviewed: 26 July 2023

    7.0
    Ok.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Bad WiFi connection on first night. Got better later. Keycard working intermittently. Had to refresh it 3x. Kitchen exhaust is horrible. Smell just circulates inside the room.

    Location

    Stayed in July 2023

  • Reviewed: 24 July 2023

    5.0
    for a legit one night stay its ok. other than that its not where you want to stay for vacation.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    outside doors were not secure. anyone off the street could walk in. the room key lock wasn't working so they just left the door the open. could tell its been broken for quite sometime now, that was scary. no security guard any where.

    the 2 bed bedrooms were huge. near the casino and highway.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    5.0
    Room was ok, property needed repairs
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Disrepair

    Room was clean

    Stayed in July 2023

  • Reviewed: 29 May 2023

    6.0
    fair experience
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We had a studio but it was essentially a standard room with a tiny stove, a microwave and a large fridge. There was no daily room service without notifications. No hair conditioner and lotion. One chair in the room was filthy. The double bed was small and not comfortable. The room card suddenly stopped working for many guests on the first day. The check-in process was a bit slow.

    the location is great

    Stayed in May 2023

  • Reviewed: 23 May 2023

    7.0
    I enjoyed the Nate crew staff they were very friendly and helpful the room I loved it the only problem I ran into was th
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Honestly the only problem I ran into was the parking also the lady at the front desk named Kim was very rude to me she didn’t even let me finish my sentence for interrupting me

    I really liked the room and the shower it was a great stay

    Stayed in May 2023

  • Reviewed: 8 May 2023

    5.0
    I wouldn’t recommend staying here, but the staff are wonderful.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was small and the room had a weird smell. It was outdated and didn’t feel completely clean.

    The staff were incredibly friendly and helpful.

    Stayed in May 2023

  • Reviewed: 17 April 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smoking in non smoking floor

    Near attractions

    Stayed in April 2023

  • Reviewed: 17 April 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ants inside the AC unit and wall near unit

    Closeness near the event

    Stayed in April 2023

  • Reviewed: 22 February 2023

    7.0
    It was good for that weekend but....
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    You had to call down for everything. The kitchen was completely empty. Not even cups. The fridge had 2 empty ice trays, so you had to wait for them to freeze. When I needed more wash cloths I was told from morning g staff I had to wait they were being washed, but when I asked later that night she told me I had to ask between 3pm and 10pm. Smh

    It was close to restaurants and other attractions. Nice size kitchen

    Stayed in February 2023

  • Reviewed: 13 February 2023

    6.0
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 15 January 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    No real breakfast provided as advertised. Just coffee and/or oatmeal

    Comfortable, affordable spacious rooms. Fulfilled the purpose of my stay. Overall stay was good. Booking and checking process was seamless. Staff members helpful and responsive. Great customer service.

    Stayed in January 2023

  • Reviewed: 5 December 2022

    6.0
    The staff here are great but the hotel itself needs some work.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast is not really a breakfast it is more like snacks. they have oatmeal and granola bars didn’t see anything else other than coffee. the toilets are low flushing and you have to flush them two or three times. didn’t have the correct amount of rooms I needed but they made accommodations for that issue. It’s a smoke free hotel however it smelled like stale cigarette smoke all the time.

    the staff at the Extended Stay were very friendly and helpful.

    Stayed in December 2022

  • Reviewed: 17 September 2022

    5.0
    Not what I expected for the price point.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Cleanliness of room

    Check in and check out process

    Stayed in September 2022

Showing 1 – 25

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