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Reviews of Sonesta ES Suites Cleveland Westlake 3 stars

30100 Clemens Road, Westlake, OH 44145, United States

#5 of 10 hotels in Westlake

Guests' Choice

Review score

Based on 435 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.6

  • Facilities

    7.5

  • Staff

    7.9

  • Value for money

    7.6

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 1 May 2024

    8.0
    Very good
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Very tiny bathroom so hard to move around in after shower. Door was really hard to get open- door to outside.

    Location and kitchen

    Stayed in April 2024

  • Reviewed: 27 March 2024

    8.0
    I really liked the Westlake area.
    • Business trip
    • Solo traveller
    • King Studio Suite
    • Stayed 14 nights
    • Submitted via mobile

    Laundry room was out of order my last 2 days

    Room and the kitchen

    Stayed in February 2024

  • Reviewed: 15 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    The ceiling fan was very dirty and dusty. The rest is f the room was pretty clean. Furniture was pretty old/ worn but bed was comfortable

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Property was good other guests were not
    • Leisure trip
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    It is a dog friendly property. I have a service dog which is why I chose to stay here, however there was a large dog who was barking non-stop from 10pm until about 1:30am. The staff knew which guests it belonged to but told me unfortunately since they were pet friendly there was nothing they could do about it. We had to be up and out the door by 6 in the morning so we did not get much sleep at all. The dog was located over 3 buildings away so I am sure I was not the only one kept up that night.

    The rooms were very spacious and comfortable and the location was near a lot of different things. Great restaurants near by.

    Stayed in January 2024

  • Reviewed: 14 December 2023

    8.0
    Very good
    • Solo traveller
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 4 nights
    • Submitted via mobile

    Could be better equipped kitchen and some indication of what is (or should be) there. Fireplace not functional—not property’s issue; fire dept shut it down, but website needs to show this.

    Felt safe. Clean. Nice to have kitchen.

    Stayed in October 2023

  • Reviewed: 27 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    No bedding provided for sofa bed..reserved 2 queen beds and ended up with king bed and sofa bed. Was traveling with adult son

    Location, kitchenette

    Stayed in November 2023

  • Reviewed: 9 November 2023

    7.0
    Good
    • Business trip
    • Couple
    • King Studio Suite
    • Stayed 2 nights

    broken coffee maker

    huge room

    Stayed in November 2023

  • Reviewed: 13 October 2023

    8.0
    Great stay, be warned... there is no breakfast if your'e looking for that.
    • Leisure trip
    • Group
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 1 night

    The photos online showed a breakfast. I saw it in the photos, but did not check the list of amenities... so when I got to the hotel I asked when breakfast started and they said they don't do breakfast. We were leaving early in the morning and were counting on that quick breakfast before heading out. The staff was very nice, but we were kind of taken back by the false advertising. Everything else was great, the room size is large, the beds were comfortable, it was quiet and the kitchen looked usable although we didn't use it.

    The size room was nice, liked the fireplace (although it didn't work)

    Stayed in October 2023

  • Reviewed: 9 October 2023

    7.0
    It was cool
    • Leisure trip
    • Group
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    Everything was nice but when we got there the doses were still in the dishwasher and they were barely clean everything looked good until we got ready for bed and did our inspection of the sheets and they were spotted had hair in them not clean we called to have new sheets out in the bed and was told we had to do it out selves so someone brought sheets to out door knocked on it and walked away then we didn’t have enough towels the it was a room for 4 ppl and it was only two towels I have stayed at this hotel many many time and this was the first time I had an issue

    The staff was nice it’s in a nice area!

    Stayed in October 2023

  • Reviewed: 4 October 2023

    7.0
    Check in was easy and friendly, the parking was great, the room was very nice.
    • Leisure trip
    • Family with young children
    • King Studio Suite with Fireplace
    • Stayed 1 night

    The size of the bathroom

    The room was very nice and roomy. Loved the kitchen.

    Stayed in October 2023

  • Reviewed: 9 August 2023

    6.0
    Generally good value
    • Leisure trip
    • Group
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    The room was not clean. Dishwasher appeared to have dirty dishes. Fruit flies in sink. Cobwebs by fireplace. Carpet wasn’t vacuumed well. Booked room for 3 adults, and only had bath towels for 2. Lisa was helpful giving us additional towels.

    Employee, Lisa?, was fabulous. Friendly and helpful.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 3 nights

    We were expecting breakfast. NO breakfast.

    We were bumped up to a loft room. Plenty of space.

    Stayed in August 2023

  • Reviewed: 8 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    We were traveling with children and they didn't serve breakfast like the website stated.

    The location was great close to family, and nice shopping centers. Very easy to get to and from highway

    Stayed in July 2023

  • Reviewed: 6 August 2023

    6.0
    Not the nicest place I have stayed but a good deal.
    • Business trip
    • Couple
    • King Studio Suite with Fireplace
    • Stayed 6 nights
    • Submitted via mobile

    The exterior of the property looked like there was some deferred maintenance. An employee attempted to let someone else into our room in the middle of the night. The shower drained really slowly.

    The room size was decent and the interior of the room was modern and in good condition. The onsite laundry facility came in handy, as we were there for a week.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio Suite with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    Unfortunately, the hot tub was not working. Also, a breakfast was listed on the amenities, but when I asked the staff about the breakfast they said it was not being offered anymore.

    Cozy room, full kitchen, friendly staff

    Stayed in July 2023

  • Reviewed: 4 August 2023

    7.0
    just did above
    • Leisure trip
    • Couple
    • Studio Suite Queen Mobility Accessible Tub Full Kitchen
    • Stayed 7 nights

    booked ahead for ground floor room..assigned one, got key..was already occupied..was told to wait ..almost an hr.later was told no more ground floor rooms..only 2nd floor left...left a complaint at front desk..still waiting for a call back from mgr..I asked for some compensation..will not come back.

    Stayed in July 2023

  • Reviewed: 29 July 2023

    7.0
    Aging hotel
    • Leisure trip
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    The hotel lacks upkeep. It could be great but it has aged and the upkeep is not up to par.

    The boys, ages 6 and 8, enjoyed the outdoor pool. The room is good size and the beds are comfortable.

    Stayed in July 2023

  • Reviewed: 23 July 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • King Studio Suite with Fireplace
    • Stayed 6 nights
    • Submitted via mobile

    the kitchen was lacking in some supplies like pot holders and the online pictures made it look way bigger.

    the staff was excellent and the pool was very nice. it was wonderful having an entire kitchen and utilities.

    Stayed in July 2023

  • Reviewed: 6 July 2023

    7.0
    Nice enough accommodation for a short stay.
    • Leisure trip
    • Solo traveller
    • King Studio Suite with Fireplace
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast provided and property not as attractive as it used to be

    Location convenient and price good for short stay.

    Stayed in June 2023

  • Reviewed: 29 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 4 nights

    Peaceful environment. Good location. Comfortable bed.

    Stayed in June 2023

  • Reviewed: 17 June 2023

    7.0
    it is ok but will not stay again.
    • Leisure trip
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 1 night

    Room was open when we arrived and was full os mosquitos, also the service was very unfriendly, no smiles, no good information when you call to let them know you are arriving late.

    Size of Room

    Stayed in May 2023

  • Reviewed: 16 June 2023

    6.0
    only ok. won’t stay there again
    • Leisure trip
    • Couple
    • King Studio Suite with Fireplace
    • Stayed 3 nights
    • Submitted via mobile

    very worn out furniture, stains on carpeting, missing chunks out of the door weather stripping

    good location

    Stayed in June 2023

  • Reviewed: 15 May 2023

    8.0
    exceeded our needs
    • Leisure trip
    • Family with young children
    • Two Queen Beds Studio Suite with Fireplace
    • Stayed 2 nights

    pool was not open front door was hard to open

    separate bedrooms, two bathrooms kitchen parking twenty minute drive to downtown

    Stayed in May 2023

  • Reviewed: 8 May 2023

    6.0
    okay, but could have been better.
    • Leisure trip
    • Couple
    • King Studio Suite with Fireplace
    • Stayed 1 night
    • Submitted via mobile

    the location was not clean, no toilet paper in the bathroom. ball of tissues shoved back into container.

    super easy to find, staff was not friendly but they were super knowledgeable. loved the apartment style layout

    Stayed in May 2023

Showing 1 – 25

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