2500 East Custer Avenue, Helena, MT 59602, United States
#5 of 22 hotels in Helena
Guests' ChoiceBased on 64 hotel reviews
8.9Cleanliness
9.1
Comfort
9.3
Location
9.0
Facilities
9.3
Staff
9.1
Value for money
8.2
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 21 April 2024
Bobbie
United StatesWe loved everything
We received the value for our money
Stayed in April 2024
Reviewed: 13 August 2023
John
United StatesIt was really expensive.
Indoor pool. 1 story. Nice hotel with fireplace in the courtyard.
Stayed in July 2023
Reviewed: 29 March 2023
Rebecca
United Statesnoise above. next time I would stay on the 3rd floor.
Pool and breakfast. room size was fabulous for 2 adults and 2 grandchildren
Stayed in March 2023
Reviewed: 22 February 2023
Martin
United Statesstaff wasn’t as friendly as I would’ve liked.
Beautiful, clean and very comfortable
Stayed in February 2023
Reviewed: 25 December 2022
Ja-nese
United StatesEverything was great. No complaints.
clean
Stayed in December 2022
Reviewed: 23 September 2022
Ramona
United Stateslocation
Stayed in September 2022
Reviewed: 19 August 2022
Richard
United Statesa little pricey but not terrible.
great pool area. staff are amazing.
Stayed in July 2022
Reviewed: 17 July 2022
Jacques
United Statesvery good
Stayed in July 2022
Reviewed: 9 May 2022
Jeremy
United StatesNothing
Wonderful room for our family. Our boy loved the pool. Kitchen is a lifesaver if you have a baby or toddler, and the fireplace was perfect to cuddle up infront of.
Stayed in May 2022
Reviewed: 9 May 2022
Tania
United StatesAll staff was so friendly and accommodating.
Stayed in March 2022
Reviewed: 20 April 2022
Alizah
United StatesNot even sure ! My stay at this hotel was a fantastic experience I will always remember!
Super friendly staff,very clean and impressive rooms
Stayed in March 2022
Reviewed: 22 March 2022
Leake
United Stateslocation, room setup, customer service
Stayed in March 2022
Reviewed: 22 March 2022
Marie
United StatesWhen I arrived I was disappointed by the hotel not having the request accomodations I was told was there during a phone call to the hotel earlier that day. The evening staff when I arrived were great and went out of their way to make sure my stay was great. The next morning at check out the front desk lady turned out to be the person who gave me the misleading information. She was very unpleasant when I called her out on it and would not admit to her mistake. I was highly disgusted in her lousy service. I do plan on returning to the hotel in the future. I hope that front desk associate has had some training in good customer service.
Stayed in February 2022
Reviewed: 8 March 2022
Addie
United StatesBright light outside window on building was rather annoying at night, but not a big deal
The room was closer to an apartment than a hotel. I could have easily stayed there a few weeks. Fun family pool. Amazing breakfast variety
Stayed in March 2022
Reviewed: 17 February 2022
Jenny
United StatesEnjoyed the pool and friendliness of the staff
Stayed in February 2022
Reviewed: 12 January 2022
Candace
United StatesVery good breakfast!
Stayed in January 2022
Reviewed: 21 September 2021
Elizabeth
United StatesOK
Stayed in September 2021
Reviewed: 19 September 2021
Jaime
United StatesThe only things that I was disappointed in, was the cleanliness of the floor. It had someone else's peanuts still on floor in a couple places when we arrived. When we left for room service to do their thing, hoping it would be better cleaned, the same mess was still there, and only the towels were exchanged. Bed was not changed either. The other thing about the room, is the shower design. The trim that goes around the tub and shower curtain may need to be rethought. I had to put towels in the corner of the tub to be sure the water would stop going everywhere outside of it. The last thing was upon check in, the receptionist one shift was less than pleasant. He spoke really fast, not very loud, and gave me the feeling as though I was bothering him to check us in. Otherwise, this is a very nice place to stay. We would stay again. Thank you
The room set up and outdoor patio.
Stayed in September 2021
Reviewed: 22 August 2021
Brian
United StatesRoom is nice and large
Charge higher price than my booking confirmation and customer service was poor
Stayed in August 2021
Reviewed: 15 August 2021
Lori
United StatesWould love a bar/lounge at the facility. Snacks-happy hour each night would be awesome. We were there W-Sun. and snacks were only Wed for us. 😢
Breakfast was awesome-could use some flavored creamer.
Stayed in August 2021
Reviewed: 7 August 2021
Kristina
United StatesThis is a great place to stay. We really enjoyed it
Stayed in July 2021
Reviewed: 23 July 2021
Teresa
United StatesLocation and dirty towel left in the room
Ammenities, customer service, comfort
Stayed in June 2021
Reviewed: 11 July 2021
Michelle
United StatesWould have liked breakfast hours to go later than 9 am.
Very nice breakfast. Also, really enjoyed the dinners and dessert nights on Mon-Wed. Very friendly staff. Great location a block away from the airport property entrance, which was a bonus as one of our group had to fly out early. Beautiful outdoor seating area/fireplace.
Stayed in July 2021
Reviewed: 4 June 2021
Steve
United StatesI didn’t like that when I got there to check in my room wasn’t ready
Stayed in May 2021
Showing 1 – 25
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