170 Broadway, New York, NY 10007, United States
#76 of 416 hotels in New York
Guests' ChoiceBased on 949 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.2
Facilities
8.5
Staff
9.1
Value for money
8.1
Free WiFi
8.4
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End of dialog contentReviewed: 7 June 2024
Tze
SingaporeWhile overall our experience was satisfactory. Firstly, we noticed that there was no yogurt provided for guests during breakfast on the second day. When I inquired with the staff in the breakfast room, I was informed that the delivery had not yet arrived and was advised to inform the receptionist. Upon informing the staff at the reception, she mentioned that the kitchen staff was responsible for placing orders and suggested I bring this up with the manager. While I understand that issues can arise, I felt uncomfortable with the response, as it shouldn't be the responsibility of a guest to investigate the status of orders. As a guest, I simply expect amenities to be available as advertised. Additionally, there was also a lack of fruit provided during breakfast on Sunday. Given the four-star status of the hotel, I was surprised by these oversights. Lastly, remember to ask the staff for the offers provided as they won't tell you directly during check in, i.e. $25 daily credit, complimentary 911 museum ticket, etc.
Complimentary self service laundromat
Stayed in June 2024
Reviewed: 6 June 2024
Elizabeth
United StatesWe had to ask for coffee for the room and a sheet for the sofa bed.
Location was cental to our planned activities and there were pharmacies and grab and go stores nearby.
Stayed in June 2024
Reviewed: 2 June 2024
Paredes
United StatesEverything was great plus breakfast
Stayed in June 2024
Reviewed: 31 May 2024
Karl
United KingdomNoise, Lifts, lack of equipment in kitchenette
Staff and Location
Stayed in May 2024
Reviewed: 30 May 2024
Iglesias
United StatesHad three elevators but with long wait times in the morning
Nice main glass entrance with attendant and a very nice main lobby with welcoming staff! Rooms were perfect, felt like your own little flat.
Stayed in May 2024
Reviewed: 30 May 2024
Wendy
United States-didn’t have a pool
-walking distance to many attractions -kitchenette area was useful -breakfast was good -friendly and attentive staff -guest laundry was awesome to have -clean and comfy
Stayed in May 2024
Reviewed: 29 May 2024
Martins
United StatesThe inconvenience was that I had 2 charges on my card that were not communicated to me, nor was anything said at checkout about it, and I can't get any contact with the hotel to get an explanation, no one answers the phone and the emails return. The elevators are slow, perhaps due to the flow of guests and only 2 of the 3 elevators were working, it was really chaotic and took a long time to get down, I waited for 20 minutes (no exaggeration) to get into one. The parking lot indicated by the hotel is really close by, nothing inconvenient.
The location really is great. All staff were very friendly. Everything very clean, the room very spacious and clean. A good breakfast.
Stayed in May 2024
Reviewed: 24 May 2024
Adeola
NigeriaSo many noise around the street ranging from Construction, Siren, and crowds coming from the windows. It wakes me up early and all day including late night.
Very Clean, fantastic location, nearness to all activities.
Stayed in May 2024
Reviewed: 24 May 2024
Eva
FinlandThe carpet was sticky at some areas and could be renewed and the furniture was also a bit dated so all the drawers didn’t function so well. Didn’t expect this level at a four star rated hotel.
The breakfast was ok (really good bagels and scrambled egg) but could have been better with some fresh vegetables. The room size was really good and big and the beds mattresses comfortable. The kitchenette was also big and well equipped.
Stayed in May 2024
Reviewed: 24 May 2024
Piasecka
United StatesWish breakfast times were earlier.
Great staff, location and price. Front desk people were always very helpful.
Stayed in May 2024
Reviewed: 24 May 2024
Carl
United StatesClean & great location
Stayed in April 2024
Reviewed: 24 May 2024
Teresa
United Kingdomn/a
food and service
Stayed in May 2024
Reviewed: 22 May 2024
Michelle
Germanythe Couch bed. was uncomfortable
big room with a lot of Space
Stayed in March 2024
Reviewed: 21 May 2024
Robin
United StatesNo magnifying mirror in bathroom. In room iron did not work well.
Location was excellent with subway stop on the corner. Front desk friendly and helpful. Wish the breakfast had fruit yogurt instead of plain and cut fruit instead of bananas and apples. 25.00 snack credit from lobby store was fantastic. Security was good too.
Stayed in May 2024
Reviewed: 16 May 2024
Madhurima
IndiaWifi was very poor.
The location was excellent. Very well connected. Room was small but because it had a kitchenette area the space got a bit extended. The bed was comfortable. The staff at breakfast were very pleasant and helpful.
Stayed in May 2024
Reviewed: 13 May 2024
Mary
United StatesDishes left in dishwasher Bathroom fan did not work One cable hanging from outlet
Breakfast was good and service was great
Stayed in May 2024
Reviewed: 11 May 2024
Yoram
IsraelVery old
Location
Stayed in May 2024
Reviewed: 8 May 2024
Szymon
SwitzerlandThe sofa bed in our room was extremely uncomfortable. We were also missing linen for it at the beginning. The AC machine was super loud, so it was impossible to sleep with AC on. When we switched it off, it turned out that the fridge was even worse. So the nights were not as comfortable as they could be. We also didn't like that there were absolutely no vegetables on the breakfast.
The location was great. The stuff was very nice and friendly. We had a family room with a very comfortable king bed. We arrived earlier and our room was already prepared, which was great. We could store our luggage for free after checking out, and we liked that a lot!
Stayed in May 2024
Reviewed: 5 May 2024
Rodolphe
BelgiumThe side streets sadly turning into cannabis shops streets, but I did not feel unsafe. Very limited choice at breakfast.
Large room with comfortable beds, ok for 4. Nearby Wall St, WTC and metro Helpful staff
Stayed in May 2024
Reviewed: 28 April 2024
Elizabeth
CanadaLiked it all!
Our stay was great; the location was great, good restaurants and stores around. Close to attractions and bus/subway stops. The breakfast was great, many options, great coffee. Room was comfortable, loved the kitchenette. Staff was friendly and helpful.
Stayed in April 2024
Reviewed: 28 April 2024
Stephanie
PanamaThe facilities: the kitchen, fridge and room size. It’s also quite.
Stayed in April 2024
Reviewed: 26 April 2024
Vladimir
United StatesEntire private studio it's very comfortable for me. And also location
Stayed in April 2024
Reviewed: 22 April 2024
Hynds
United StatesWe had one chair and there were two of us in the room so a second chair would have been nice
Very nice room and very clean , helpful concierge, taxi to take us to airport was great deal and was easy, breakfast was great. Had a great stay!
Stayed in March 2024
Reviewed: 17 April 2024
Martina
IrelandWas slightly tricky to locate as it’s on maiden lane just off broadway.
Excellent breakfast; friendly and helpful staff; excellent location for Statue of Liberty visit.
Stayed in April 2024
Apidias Lakos, Greece
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Mirtéai, Greece
Jeddah, Saudi Arabia
Gällstad, Sweden
Legian, Indonesia
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