The furnishings all could be updated particularly in the lobby.

The food and the service all was good. The location is beautiful.

Stayed in February 2024

None

Clean and good service

Stayed in August 2023

very lucky with beach chairs and service,,, again, very lucky

Stayed in August 2023

It’s a little outdated

The bar tender - I can’t remember his name - at the outdoor bar was absolutely awesome - made a specialty Mojito that was fantastic! Overall the property is a bit dated - and could use a bit of a refresher - but the staff are first rate and the location is superb!

Stayed in July 2023

We were there for 2 nights and the hot tub was closed for a private party both nights. It was perfect evenings for the hot tub but not open for guests.

Love the location. Facility is beautiful. Love the beach!

Stayed in January 2023

they did not clean the room as it should be. in a hotel like that you should have service in your room twice a day

good service

Stayed in September 2022

Most male waiters at Light keepers willing to be very exquisite ended up being more on the rude side…

Cleanliness, Location and privacy, not as crowded as most beach hotels.

Stayed in July 2022

Not the fault of the hotel but the beach was full of seaweed. The hotel did a good job of clearing it but it took a few days and having the tractor going back and forth was not ideal.

The property is very well-maintained, especially the landscaped outdoor areas. The rooms and common spaces are updated and the overall design of the hotel is beautiful. The pools were fantastic. Loved the restaurants Lightkeepers, Cantina and Dune Burger.

Stayed in June 2022

Too much seaweed to enjoy swimming. Too few food choices on property—fir families you really need a dinner buffet similar to the breakfast buffet

Pool & beach plus convenient restaurants

Stayed in June 2022

old rooms, no amenities such as coffee makers in the room. old bathroom from the 80s

great location, good restaurants

Stayed in May 2022

The person that received me at check in entrace was exceptionally nice and amable.

Stayed in May 2022

main pool area, packed and felt like a Disney Resort

bedrooms

Stayed in April 2022

When you book through Booking.com they don’t recognize the reward points at the Ritz. This is not written on the Booking.com terms so I miss you opportunity to get about 20,000 points with them. I will never booked through Booking.com again for this particular hotel

beach

Stayed in April 2022

no freshly squeeze juices for breakfast. A surprising discordance.

excellent stay, beautiful hotel and location marvelous ! staff more than friendly. just perfect for a super stay and to relax !

Stayed in March 2022

Restrooms by pool could use a refresh.

Room on PH floor had excellent view and lovely terrace. Every staff member encountered was friendly and helpful. Food was also better than expected. Pili did a wonderful massage!

Stayed in February 2022

Food. Poor options for a Ritz Hotel. Their food options make me think I won’t come back. Fair food just on weekends….one option….the rest is fast food… junk food.

Stayed in November 2021

Sometimes classes are cancelled without notice. On Tuesday I got up early & ran down to do yoga, only to find a cancellation notice on the door. Lightkeepers is closed for dinner on Mondays & Tuesdays. I left a message for Amanda, several times beginning Nov. 7th, to please return my call regarding a reservation for Thanksgiving dinner. She never did & therefore we had to go somewhere else for dinner. she was not helpful AT ALL.

The location was on the beach. There were many really good restaurants nearby. Overall, the staff was very competent. Our server Hassan was very nice & helpful. Caroline was especially impressive. She always had a smile & kind words for us. She was the first person to greet us when we arrived - with cold beverages & info about the resort. She was also a good listener & eager to help wherever possible.

Stayed in December 2021

Comfort and amazing staff

Stayed in November 2021

The Lighthouse restaurant menu had a good variety. The Dune Burgers were exceptional. The Cantina restaurant was not up to par with what you would expect from a Ritz-Calrton.

Stayed in September 2021

You need to pay extra for a lot of the services, I would like to have an all-inclusive style as optional where you don't pay not even tips. It is relaxing not to touch money.

Great place, great services, excellent breakfast. The room with sea view was superb.

Stayed in July 2021

Everything was nice.

Infrastructure was nice, classic and elegant. Beautiful gardens at the entrance.

Stayed in July 2021

Staff was very professional and friendly, however we expected a higher level of service from the valet parking staff. Unfortunately, the beach was basically unusable because of the significant amount of seaweed.

Nice quiet location but not far from downtown. Bonus is that it is located near the lighthouse. Nice room and balcony. The grounds were beautiful. The food at the Mexican restaurant was delicious as was the breakfast buffet.

Stayed in May 2021

Beautiful building and location

Stayed in April 2024

Pretty much everything, except the restaurant staffs.

The most unimpressive Ritz Carlton I have visited.

Stayed in January 2024