We were disappointed there was no refrigerator. There was clearly a cabinet for it but nothing there. We always eat great food and have left overs and were unable to keep them cool.

Walkable to Michigan Ave, the River, and the L. The staff always greeted us when we came back.

Stayed in August 2023

Great location on the north side of the river near to bars and restaurants. Walking distance to the river and shops on Michigan avenue. Very quiet room, yes maybe the decor is a little dated and the bathroom on the small size but we had a very comfortable stay and slept well

Stayed in August 2023

A little dated.

Clean, friendly staff, excellent doorman. Walking distance to most downtown sights.

Stayed in August 2023

We had one day that one of the housekeepers can into our room saying that they didn’t have us down for anymore days when we were still there for another three but the front desk attendants remedied this for us. Also, as we drove in but parked for the whole week it would’ve been nice to have a discounted extended stay valet service. It would’ve cost us almost 4 times as much to utilize this just to park as what we paid for a parking garage the whole trip less than a block away.

Great staff and for the most part everyone was very helpful and friendly! Great location as it was fairly central for what we wanted to do in our first trip to Chicago.

Stayed in August 2023

The outside skydeck could have been open more hours/later. The outside patio furniture near the lobby could be updated. It would be nice to have even a small refrigerator in the room for drinks.

Stayed in August 2023

no coffee or tea inside the room and water

location is very good

Stayed in August 2023

Parking is available in the structure 1 block over and needed overnight which was $60. My TV in my room had lines going through it but I wasn’t watching it anyways. The jacuzzi tub was really loud when the water was draining. I think slippers could be added to the room. The ability to access the terrace from the hall versus going through the pool was odd.

I had reservations for 2 rooms and 1 room was ready early. The staff was wonderful and helpful. I appreciated that they fulfilled my special request of being on the highest floor, which was the too floor but there’s apartments above the hotel. The bed was comfortable, microwave, safe, iron/iron board, refrigerator, desk, robes, and living area was all nice.

Stayed in July 2023

I have no complaints about the facilities. The only bonus would have been a refrigerator in the room as we had left-overs from dining out an no place to store them.

Great location - near many excellent restaurants and bars. Walking distance to many attractions. Easy access to Red line. Despite crowds, no issues with noise or sleeping.

Stayed in August 2023

Having a mini fridge would have been nice

Location was super convenient

Stayed in August 2023

Valet parking was very expensive.

Tee rooftop pool and outdoor seating area was excellent.!

Stayed in August 2023

There was no functioning ventilation fan in the bathroom. The thermostat didn't bring the room to the temperature indicated. Room ran warm.

Good location. Good rate considering. Friendly staff.

Stayed in August 2023

No microwave or fridge in the suite room.

Amazing views. Great location.

Stayed in May 2023

The restaurant was just ok. It was good but definitely not exceptional.

We liked the friendly service. The doorman, Michael Slaughter was beyond exceptional. Friendly, helpful and kind.

Stayed in July 2023

Bathroom door. There needs to be a regular door that you can close properly, not a sliding door that doesn’t give you complete privacy.

Location was amazing. Everything was close and very convenient/walkable.

Stayed in July 2023

Staff very friendly, nice accommodations.

Stayed in July 2023

I prefer shower room than bathtub and bath curtain.

They do have a taste on decoration. Room is clean and with perfect temperature. Facilities are enough to meet my needs.

Stayed in July 2023

Really nothing - everything was good or excellent.

Hotel was beautiful, very attractive design. Staff was friendly and very helpful. Pool on 17th floor was very nice.

Stayed in July 2023

Really, it was wonderful.

Room was very large for a downtown room and wonderfully clean. Very comfortable beds. Good and quiet AC unit. Excellent housekeeping. The location is perfectly central to the Loop, the river, Michigan Avenue and close to the lake.

Stayed in July 2023

Expensive rate and i didn't like blocking 100usd as security deposit for every night. No kittle in the room

Location Clean Spacious rooms Lobby services

Stayed in June 2023

Beds were too soft for my taste.

Hotel was an easy walking distance from all the sites along Michigan Avenue and nearby restaurants.

Stayed in May 2023

Nothing we didn’t particularly dislike, however, the decor was a bit tired.

The location was fantastic. The rooms were large and comfortable. You were given a choice between daily cleaning and a discount in the restaurant. The cleaner went out of their way to put our water on ice, which was much appreciated. They had bikes you could borrow for free. It had a rooftop terrace.

Stayed in July 2023

The knowledge of the front desk staff. As there is no Concierge, it would benefit the hotel to make sure that the front desk staff be more knowledgeable with surrounding attractions, restaurants and directions. I asked the best way to walk to Navy Pier and the person I spoke at the front desk had no idea because they don't really go there, and weren't sure how to walk there (I found out on my own, it was pretty straight forward). I asked about bus/train directions, and another answer I got was "I drive, I don't take the train".

If you like to walk, I felt the location pretty good, it felt central enough where I could walk to Navy Pier, walk to the Mag Mile, and even to the Riverwalk; all within 10-20 minutes. Beds were pretty comfortable as well.

Stayed in July 2023

Friendly Staff

Stayed in July 2023

There was no fridge in my room which would be nice to keep drinks cold especially during summer.

The pool was lovely, the view from the pool was also nice. The room was spacious, clean and the bed was very comfortable. The staff were nice and friendly.

Stayed in July 2023

Pool could have been bigger as could the lobby area

The location was perfect & the staff so very helpful & friendly.

Stayed in July 2023