750 Sutter Street, Union Square, San Francisco, CA 94109, United States
#17 of 221 hotels in San Francisco
Guests' ChoiceBased on 438 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.1
Facilities
9.1
Staff
9.1
Value for money
8.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Alyssa
United StatesI think the hotel's wifi could be a bit better
I liked how clean and safe the hotel felt at all times. The staff was also very helpful and friendly. It was also very relaxing/nice to come back to after a very long day out in the city.
Stayed in April 2024
Reviewed: 27 April 2024
Louise
AustraliaThe room was poorly lit, especially the bedroom. That made it difficult for reading and deflated mood.
Location, room size and amenities, great shower, helpful staff, guest laundry
Stayed in April 2024
Reviewed: 26 April 2024
Laura
United StatesFront desk staff was sub par in attention paid to guests. 1 was putting on makeup at the desk instead of helping us.
Excellent rooms: updated, clean, well stocked. Location was in the heart of San Francisco; felt like a local not a tourist.
Stayed in April 2024
Reviewed: 24 April 2024
Margarida
PortugalNothing to say
Extremely nice staff, complementary water, coffee and tea
Stayed in April 2024
Reviewed: 21 April 2024
Sharon
IrelandGreat location. Great staff
Stayed in April 2024
Reviewed: 21 April 2024
Alan
IrelandNothing
Perfect
Stayed in April 2024
Reviewed: 21 April 2024
Elizabeth
United KingdomCheck in was trying as computers went down but staff were pleasant and we were able to complete the process next morning.
Spacious apartment with kitchenette was perfect for our family.
Stayed in April 2024
Reviewed: 20 April 2024
Marisa
ThailandThe area around hotel is not so clean and there are some homeless walking around.
The hotel is beyond my expectation. My kids love the game room and the staff are excellent.
Stayed in April 2024
Reviewed: 18 April 2024
Kristin
AustraliaNothing
The suite is very comfortable and perfect for a couple. It's reasonably priced for the size and view. The foyer is lush. The staff were friendly and courteous.
Stayed in April 2024
Reviewed: 15 April 2024
Pradipkumar
IndiaAll good
All good
Stayed in April 2024
Reviewed: 14 April 2024
Savva
AustraliaThe only thing I didn't like was being badgered to attend a seminar of some kind.
There were no issues with any of the usual processes. Friendly staff with useful advice.
Stayed in April 2024
Reviewed: 11 April 2024
Jason
United StatesThere is not daily room service but rooms are well equipped and staff will accommodate any requests as needed.
Newly renovated and clean with a nice media center, rec room and gym. Rooms were good sized and well equipped. Staff were pleasant and helpful.
Stayed in April 2024
Reviewed: 11 April 2024
Li-mari
South AfricaClean room Friendly staff
Stayed in April 2024
Reviewed: 11 April 2024
Tomasz
IrelandNothing.
The room was high standard and the hotel.Location was great and the Staff was very friendly and welcoming,very helpful.The cleaness of the hotel was exceding.The Interior of the hotel was good looking and just overall it was Perfect.
Stayed in April 2024
Reviewed: 11 April 2024
Edina
United KingdomNo parking. Public parking nearby was ok but $40/ day.
Great space, well equipped, quiet and cosy little apartment. Location great, walking distance to lots of places.
Stayed in April 2024
Reviewed: 8 April 2024
Matt
IrelandIt's a nice city aparthotel in a good location. Walking distance from Powell metro station. Close to cable cars. Staff was great.
Stayed in March 2024
Reviewed: 6 April 2024
Colin
IrelandFantastic experience great hotel and all facilities in hotel were top notch
Stayed in April 2024
Reviewed: 2 April 2024
Min
ItalyNo cleaning service
Location
Stayed in March 2024
Reviewed: 2 April 2024
Brian
CanadaMouse traps in main stairs to lobby
Stayed in March 2024
Reviewed: 29 March 2024
Mavis
United KingdomNothing
Comfortable, clean rooms with kitchenette, good gym, great central location, nicely decorated.,
Stayed in March 2024
Reviewed: 28 March 2024
Aleisha
AustraliaThe bathroom has a 2 inch gap with direct eyesight to the toilet, which could be fixed with a wood panel to the left of the door!
The room was very big and spacious, great value. We loved the pool table in the recreation room and the staff were always friendly and never failed to greet us!
Stayed in March 2024
Reviewed: 24 March 2024
Stefan
United StatesIt is a vacation resort so expect a sales person and pitch to join their vacation club. I did not have a car so I do not have any parking notes. In the downtown area but easy walk (SF hills) to lots of stuff and public transport and cheap ride shares.
Loved having a small kitchenette area and separate bedroom. Very modern. Great tv. Very nice room. Friendly staff especially doormen. More roomy than traditional hotels.
Stayed in January 2024
Reviewed: 23 March 2024
Earl
United StatesTV is hard to operate
Very quiet well appointed kitchen
Stayed in March 2024
Reviewed: 22 March 2024
Barbara
United StatesLocation is excellent!!! The room very clean and comfort. the Staff very Kind and Friendly and the best they are Bilingual, I love it !!!! . The Concierge very helpful to explain and give you option for your VACATION !!
Stayed in March 2024
Dibba, UAE
Ottawa, Canada
Skærbæk, Denmark
San Clemente, USA
Obersuhl, Germany
Usma, Latvia
Chichester, UK
Gdańsk, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content