480 Sutter Street, Union Square, San Francisco, CA 94108, United States
#79 of 220 hotels in San Francisco
Guests' ChoiceBased on 507 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.5
Staff
8.6
Value for money
7.8
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End of dialog contentReviewed: 27 May 2024
Pamela
United StatesThe shower
The view and the room
Stayed in May 2024
Reviewed: 27 May 2024
Nadia
United StatesThe paying for WIFI
The amenities
Stayed in May 2024
Reviewed: 29 April 2024
Harshini
Australialack of room service for food/beverages
Exceptional and friendly staff made us feel very welcome, location was fantastic and the room was spacious and comfortable.
Stayed in April 2024
Reviewed: 29 April 2024
Charoon
ThailandGood Fitness center Clean room
Stayed in April 2024
Reviewed: 14 April 2024
Luis
UruguayOutstanding location one block away from Union Square. Very nice and comfortable room. Parking was in a separate building but next door to the hotel, and the extra price was worth it because parking is nearly impossible on the street
Stayed in March 2024
Reviewed: 9 April 2024
Namhee
FranceResort fee (30$ everyday) that wasn't mentioned when booked through booking.com
The location The view from the room
Stayed in March 2024
Reviewed: 8 April 2024
Tatiana
French PolynesiaThe restaurant close too early. The breakfast buffet is huge… but not as good as the riu ! But you have 2 starbucks in the road, perfect !
Everything !!!! Place ! Place ! Place ! Better price for room of 4 ! The vue from our room on the bay and coit tower… and the professionnal staff always a kind word and always available !
Stayed in April 2024
Reviewed: 6 April 2024
Steven
United KingdomVery disappointed about the destination fee. This was an additional $30 cost per day which was mandatory but could be used to offset the cost of drinks, food and some tours. It wasn't at all clear from the Booking.com website that this was payable. It was also unclear from the explanation at hotel reception that this was an additional charge regardless of whether we chose to offset this against food or drinks. Essentially this was an additional $270 we hadn't accounted for (over 9 nights).
The location was good, the hotel was clean, staff were friendly and the room and views from it were very good. Amenities were good including a reasonably equipped gym.
Stayed in March 2024
Reviewed: 11 March 2024
Mark
United StatesStayed in a Junior Suite with 5 people which was adequate space but the pull out bed mattress needs to be updated as it was like sleeping on springs.
View from room of the city was great. The safety of the hotel is very good and is close to transportation to take in all the sights of San Francisco.
Stayed in March 2024
Reviewed: 1 March 2024
Nob
United StatesA minor thing, the cleaning staff was stingy with restocking the room with towels / shower gel.
The room was more spacious that I thought. The beds were comfortable and breakfast was convenient. The hotel also offered additional credit to be used daily and other perks for staying such ass cable car rides.
Stayed in February 2024
Reviewed: 14 January 2024
Paul
United KingdomGreat location, staff were very friendly and helpful and rooms were comfy and spacious.
Stayed in December 2023
Reviewed: 29 December 2023
Deborah
AustraliaRoom was super comfortable and clean. Had everything I needed (except a bottle opener). Wifi excellent. View from window no complaints. Only thing to make it a little better would be to have a stocked mini bar rather than an empty fridge.
Stayed in October 2023
Reviewed: 28 December 2023
Fabrizio
ItalyThey blocked on my card much more than I spent for the room and after 10 days I came back from my travel the card is still blocked with evident difficulties since I cannot use my card, this is simply unacceptable!
Very good position, comfortable room, great having 2hrs free bikes and one cable car free ticket
Stayed in December 2023
Reviewed: 25 December 2023
Dono
IndonesiaN/A
Location
Stayed in December 2023
Reviewed: 21 December 2023
Karen
AustraliaNo room service
Fantastic location, beautiful spacious rooms,very clean. All of the staff were friendly and extremely helpful. When I had a query about my account, front desk staff contacted the manager promptly. He was very helpful and able to quickly resolve any issues.
Stayed in December 2023
Reviewed: 20 December 2023
Alexander
FranceThe location was excellent. The room was calm, clean, and comfortable. The personnel was friendly and helpful. The room was made regularly every day. The facilities were good. I was delighted.
Stayed in December 2023
Reviewed: 18 December 2023
Daisy
United StatesNothing. I liked everythingBeau
I encountered Fernando (the doorman) last year when I had an injury. I wasn't yet a guest but I was passing, and he saw that I needed help and gave me a hand and tips for safety. I promised myself that if I were ever in SF, I would stay at this hotel where this beacon of old world manners took such care of me. I was not disappointed
Stayed in December 2023
Reviewed: 18 December 2023
Jean
BelgiumI am not used to this unpleasant practice of being charged daily a 'destination fee' of 25 USD without consent, which in fact obliges you to have lunch or dinner at the hotel every day if you don't want to loose the value of this daily fee. Note that many other SF hotels do that.
Full service hotel in the safe shopping/restaurant district of Union Square, steps from Chinatown and financial downtown. Courteous and friendly staff taking their time to help or advise you. Excellent full breakfast buffet (extended operation 7am-11am!) with a chief cooking your eggs to your preference. Nicely decorated, restaurant (snacks and burgers) and cocktail bar with views on the Powell-Mason cable car. Spacious and clean room well furnished and elegantly decorated with efficient Wi-Fi and comfortable desk. Exactly what you expect from a Marriott hotel.
Stayed in December 2023
Reviewed: 18 December 2023
Mmmong
United StatesThey didn't provide bottled water and a kettle.
Great location and kind staff. Our room was spacious, very cozy, and clean.
Stayed in December 2023
Reviewed: 16 December 2023
Fabio
ItalyVery expensive breakfast, old-style moquette
Great central location, comfortable bed, very clean room and bathroom, excellent shower, 4 elevators, very polite staff, wi-fi ok, good heating, excellent value for money
Stayed in December 2023
Reviewed: 12 December 2023
Sing
SingaporeBreakfast was a spread
Stayed in November 2023
Reviewed: 24 November 2023
Marcos
PortugalCost and treatment at the parking lot! Staff very rude to the point where he went into an argument with me for no reason.
Location and cleanness!
Stayed in October 2023
Reviewed: 15 November 2023
Jill
South Africapayment was debited off Andriette Theron's credit card. She travelled alongside David Crosoer from PPS Investments, South Africa. She was double debited, even though this should have been debited off the company credit card. Credentials were sent to David via email. Please can this be dealt with urgently.
good location
Stayed in November 2023
Reviewed: 2 November 2023
Shean
QatarI was surprised because as far as i remembered when i booked in booking.com app our reservation was supposed to have breakfast. I came to learn that our booking was without meals when we got there.
A big spacious room. Comfortable beds and professional staffs. The location was very accessible to all our itineraries.
Stayed in October 2023
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