3900 Northwest 21st Street, Miami, FL 33142, United States
#127 of 200 hotels in Miami
Guests' ChoiceBased on 1689 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
8.7
Facilities
7.6
Staff
8.3
Value for money
7.3
Free WiFi
8.4
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End of dialog contentReviewed: 21 December 2023
Xavier
United KingdomClose to airport for transit flights
Stayed in December 2023
Reviewed: 18 December 2023
Luann
Antigua & BarbudaThey double charged my card for one night. The staff was quick to help me though. The coffee machine didn't work. My room wasn't cleared very well. Breakfast should be included for the price .
The staff nice. Bed was comfortable. Loved the bathroom. Free water in room replenished daily was great too. The food for the conference was excellent.
Stayed in October 2023
Reviewed: 15 December 2023
Robert
United StatesRestaurant/Bar staff need to be friendlier. It would not hurt them to smile.
Convenient to airport
Stayed in December 2023
Reviewed: 13 December 2023
Geoffrey
United KingdomThe breakfast hot selection clearly had been sat in the warming plates since 6.30. By 8.30 it was dried out. The cold selection was excellent.
Very close to the airport. Reception staff friendly and efficient. Room clean, bed comfortable. Shuttle every 15 minutes with friendly and helpful drivers.
Stayed in December 2023
Reviewed: 9 December 2023
Alexandra
ItalyThe hotel is very closed to the airport and the shuttle service is perfect
Stayed in December 2023
Reviewed: 7 December 2023
Craigg
CanadaElevators were not great. One out of order completely and 2 others that seemed slow. This is a big hotel so 30% of elevators out of order was a big deal imo.
Good location from airport. Shuttle worked well. Room was comfy
Stayed in December 2023
Reviewed: 7 December 2023
David
United Stateslong wait for elevator after checking in
great food, convenient location,
Stayed in December 2023
Reviewed: 6 December 2023
Jessica
MontserratNothing
The location is ideal for short stay. The guest service was excellent and polite
Stayed in December 2023
Reviewed: 4 December 2023
Helen
SwedenThe only thing is that the ventilation in the room was very bad ….
Close to the airport
Stayed in December 2023
Reviewed: 29 November 2023
Michelle
United KingdomNot enough coffee in room. no kettle
Great location!
Stayed in November 2023
Reviewed: 27 November 2023
Gennel
Grenadadodgy elevators
Friendly staff ...comfortable bed
Stayed in November 2023
Reviewed: 18 November 2023
Pansyna
Saint Kitts and NevisN/A
Did not have breakfast
Stayed in October 2023
Reviewed: 14 November 2023
Rachel
United StatesOnly two breakfast vouchers even though we had 4 in our party, parking is very expensive in the deck- $40.
Proximity to the airport- able to walk to rental car center.
Stayed in November 2023
Reviewed: 7 November 2023
Grahame
United KingdomOnly one of the three lifts seemed to be working
Easy access from the airport and helpful staff
Stayed in November 2023
Reviewed: 6 November 2023
Susan
United StatesOnly one elevator was working - took forever to get to the lobby or your room. They need to get the other 3 repaired. 10 stories
Excellent shuttle service from the airport, nice breakfast buffet and walking distance to airport car rental. Bar/lounge open until midnight for late flights. Reasonable prices for rooms.
Stayed in November 2023
Reviewed: 29 October 2023
Jaclyn
United StatesThe elevators seemed to be having some issues at times.
Good location and we appreciated the shuttle to/from the airport. Jorge Luis and Shayla did a wonderful job with the breakfast.
Stayed in October 2023
Reviewed: 28 October 2023
Fauna
Saint Vincent & GrenadinesProximity to the airport
Stayed in October 2023
Reviewed: 25 October 2023
Colin
United KingdomDisappointed with the unhelpful attitude of shuttle driver on arrival a complete contrast to the one the nest morning who was exceptional. The former did not receive a tip.
Have stayed here many times over the years, a great overnight location for a transit through MIA. Disappointed that the riverside restaurant now closed for evening meals but as always enjoyed the breakfast buffet
Stayed in October 2023
Reviewed: 22 October 2023
Bellina
Trinidad and TobagoInternet kept dropping in certain parts of hotel. Should have option of a Guest Password for the Internet for some measure of security Breakfast was not included in nightly price. No clear signage of composition of the breakfast menu along with the price was visible everyday nor was there a menu card for each table. Insufficient variety of foods at breakfast. Insufficient toiletries in room toilet upon check in. Iron was not functioning properly. No desk lamp on desk. Toilet plumbing not powerful enough. Trouble flushing on some days.
Friendly efficient service at breakfast particularly by staff member Mr. Jorge Luis.
Stayed in October 2023
Reviewed: 20 October 2023
Rabathaly
United StatesNeeded help to take my bags and no one was available. At concierge i requested support and they offered me a huge trolley. I had yo manage this myself for a family of 3 with 6 bags. At a late night check i was not expecting this.
Comfortable and very clean surroundings. Lovely staff at reception. Fantastic timely shuttle service. Great snacks at the club.
Stayed in October 2023
Reviewed: 19 October 2023
Sally
United KingdomSooooo expensive for food and drinks!
Close to the airport with free shuttle
Stayed in October 2023
Reviewed: 18 October 2023
Howard
Cayman Islandsno breakfast
The room was ok. it was clean. did not find any bedbugs.
Stayed in October 2023
Reviewed: 16 October 2023
Jim
United KingdomClean with comfortable rooms and amenities
Stayed in October 2023
Reviewed: 6 October 2023
Darrell
United StatesI liked the fact that we arrived early in the morning and our room was available for us to check in. The other couple traveling with us had received an upgrade to their accommodation. Considering this was our honeymoon trip, Alyssa at the front desk sent us a nice dessert plate to our room and gave us access to the elite club room; she was extremely nice for make our stay at the facility very memorable.
Stayed in September 2023
Reviewed: 2 October 2023
David
United KingdomNeeds a refurbishment
Location
Stayed in October 2023
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