2001 South Roosevelt Boulevard, Key West, FL 33040, United States
#26 of 51 hotels in Key West
Guests' ChoiceBased on 896 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.5
Facilities
8.4
Staff
8.6
Value for money
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Riley
United StatesThe road work in front and the room was in the back of the property with all the parking spaces closed and roped off had to walk a distance with out bags
Check in with a free marg was perfect
Stayed in May 2024
Reviewed: 12 May 2024
Herbert
United StatesNot having complimentary breakfast The entrance door needs work. It's dragging and hard to open Big lizards in the parking lot
Location and pool and the room We felt comfortable and safe in the area We liked using the Shuttle bus
Stayed in May 2024
Reviewed: 29 April 2024
Patricia
United StatesThe cost was high. Not much to do there.
The van to town. Laid back feel.
Stayed in April 2024
Reviewed: 24 April 2024
Jennifer
United StatesPool is too small, often no seats left. Music was way too loud and there were no quiet spaces. NO BALCONY, which was not clear based upon the booking description.
Breakfast was excellent. Other lunch and dinner options were limited.
Stayed in April 2024
Reviewed: 19 April 2024
Berry
United StatesBed not comfortable
Great
Stayed in April 2024
Reviewed: 16 April 2024
Tb
United StatesI would have liked the restaurant's opinions to have been better. Also, the pool was very crowded every day and sometimes difficult to find space. Our view was over the roof equipment and not pleasing, also a little loud.
The staff was very helpful. The room was nice and spacious and well decorated. The bathroom was also spacious. The location is convenient to Smather's Beach. The shuttle system was very helpful. We used it several times. The airport is close by and that was convenient as was the free shuttle!
Stayed in April 2024
Reviewed: 9 April 2024
Jaymes
United StatesService at restaurant was slow
Location, pool, food, staff
Stayed in March 2024
Reviewed: 8 April 2024
Nick
United StatesThe pool was slightly smaller than expected and the hot tub was not working while there. The pool experience was not quite as relaxing as we had hoped - lots of kids throwing toys across/out of pool.
Location was great! The amenities for the money were good.
Stayed in April 2024
Reviewed: 31 March 2024
Paul
United StatesThe safe was not working on arrival, they were quick to attend to this however, the safe continued to show low battery every other day and so was frustrating having to sort this out, staff were quick to attend to. Also we experienced issues with the internet service, after the first 48 hours which is free you have to log on every day to use. Again sorting this out during our stay did eat into our time and was frustrating. The bathroom door handle was loose and came off, this was reported on the first day.
Bed was comfortable, and the room was clean. Having a safe, ironing facilities, refrigerator and microwave was good. Beach is just across the road and a shuttle to downtown runs every hour and picks up downtown on the half hour from 9am to 11.30pm. We used this daily. Bikes are available for hire at the hotel also. Restaurant is excellent and so is the bar. Great staff. We had to stay an additional day at the hotel and they managed to keep us in the same room which was excellent.
Stayed in March 2024
Reviewed: 27 March 2024
Rochelle
United StatesThe concierge lady was incredibly unhelpful!
All of the staff, except for the onsite concierge lady, were very helpful and just cheery and kind as you would expect!
Stayed in March 2024
Reviewed: 21 March 2024
Tv
United Statesshuttle driver
pool, room
Stayed in March 2024
Reviewed: 21 March 2024
Lynn
United StatesMore cookies. They offered free cookies but could never get them.
The shuttle to town, airport was great! The pool was fun and relaxing!
Stayed in March 2024
Reviewed: 20 March 2024
Glenna
CanadaValue for money
The location was great
Stayed in March 2024
Reviewed: 14 March 2024
Kelly
United StatesSecond bed was a foldout couch. The frame on it was broken. We had to take the bedding on and off every day. Bathroom sink wouldn’t drain. Two televisions on opposite sides of a wall but controlled by the same remotes. Room was near a walkway and the service area so it wasn’t very private and was noisy. Restaurant and bar were expensive. Restaurant menu did not accommodate various dietary needs.
Nice pool, lots of activities. Room looked nice and updated, location was excellent across from the beach. Restaurant was good. Liked the little extras.
Stayed in March 2024
Reviewed: 6 March 2024
Scott
United Statesfloors needed sweeping each day, which was not always done
Pool and room. We didn't eat Breakfast
Stayed in March 2024
Reviewed: 5 March 2024
Jeannette
United StatesI would have liked an outlet on my side of the bed for my phone.
We are several meals at the facility. The food was tasty. We weren't offered more soda or coffee. The pool was very nice. The lobby and restaurant were decorated nicely. We used the concierge service to book snorkeling and other activities. That worked out well.
Stayed in March 2024
Reviewed: 27 February 2024
Elaine
United StatesThe door to our room did not open and close well. Whenever someone opened or closed it, it made a loud noise. This was our biggest complaint. We had a suite which was to accommodate 4 people but it was small and there wasn't much storage space for everyone's things. The sofa bed did not come with instructions. We finally figured it out by going to the front desk at 1am to ask for help. The fella gave a description which wasn't very good. We figured it out on our own. The description of the room called for a courtyard view yet it was just a parking lot.
Check in was smooth. The pool area was nice.
Stayed in February 2024
Reviewed: 27 February 2024
Roberta
United StatesPool area is pretty small for the size of the resort. Food in restaurant was good but very slow getting it out. Seemed to be understaffed. Also, some restaurant staff not very friendly.
Room was very large. Bed very comfortable. Nice that bedroom could be closed off from bathroom and living room so other person could sleep in without being disturbed. There is bottled water everywhere and it’s complimentary. They use a text system where you can ask questions or request items. We got out of the room really late one day. I requested for room to be made up but if it was too late, would they please leave fresh towels, TP, water and kleenex. Everything was in the room when we returned. Also very close to beach. Shuttle service every hour to the waterfront close to Mallory Square.
Stayed in February 2024
Reviewed: 17 February 2024
Todd
United States“Background “ music was a little to loud for comfortable conversation in pool /restaurant area ( and no l’m not to old)
Almost everything
Stayed in February 2024
Reviewed: 10 February 2024
William
United States1. The scenic bar area overlooking the pool was closed for the majority of our stay. 2. The heating/AC unit in the room had issues. The room temperature never reached the desired setpoint. 3. Our room was quite a distance from the lobby, restaurant, and pool. Although this was a minor inconvenience, it was a little irritating.
1. Shuttle service to/from the airport and downtown was prompt and the drivers were excellent, especially John. 2. Loved the morning coffee and tea service in the lobby. 3. Had only one meal (lunch) at the hotel. The food was very good.
Stayed in February 2024
Reviewed: 8 February 2024
Scott
United StatesStaff
Stayed in February 2024
Reviewed: 11 January 2024
Terry
United Statesall three drivers we rode with with exceptional (Luann, Johnny, Bob (?)).
Stayed in January 2024
Reviewed: 3 January 2024
Airchaircj
United StatesService was slow at times and busy
location near beach pool area is nice
Stayed in October 2023
Reviewed: 30 December 2023
Bart
United StatesThe hotel was nice, with a nice setup with the swimming pool in de middle and the accommodation & rooms around it and the overall premises were well-kept with a beautiful garden-like style. They have free parking and a great (and free!) shuttle system running from early morning till late evening that conveniently takes you to and from the town-center so you don't need to bother about parking and can have a few drinks and not having to drive back. Also the coffee station in the lobby in the morning was great.
Stayed in December 2023
Kahla, Germany
Balmedie, UK
Postira, Croatia
Phnom Penh, Cambodia
Perito Moreno, Argentina
Zagreb, Croatia
Trabzon, Turkey
Ulcinj, Montenegro
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content