610 Historic Nature Trail, Gatlinburg, TN 37738, United States
#268 of 535 hotels in Gatlinburg
Guests' ChoiceBased on 3330 hotel reviews
7.4Cleanliness
7.7
Comfort
7.7
Location
8.4
Facilities
7.6
Staff
8.7
Value for money
7.8
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
David
United StatesOur main purpose of booking an entire week on the creek side view was for the rocking chairs and balcony view. However, our balcony did not have rocking chairs and was extremely tiny. The pictures show rocking chairs and nice balconies however that was not the case
Location was good. Pool was nice
Stayed in May 2024
Reviewed: 30 May 2024
Price
United StatesNo microwaves in the room
The inside baby pool was the highlight of our stay I have a 4 year old and that's the only thing we did the whole entire stay or stay in the pool and let him play
Stayed in May 2024
Reviewed: 29 May 2024
Kirk
United Statescouches were dirty place was dated
hot tub king sized bed
Stayed in May 2024
Reviewed: 27 May 2024
Rebecca
United StatesSome minor repairs to the shower but nothing I was very concerned about.
Friendly staff and safe environment for my kids to play. My kids love the pool and the birds we see off the balcony each morning was nice. The sound of running water outside was relaxing. My son also enjoyed their checkers boards near the lobby. I also enjoyed the laundry room so we did not have to pack dirty laundry traveling home.
Stayed in May 2024
Reviewed: 27 May 2024
Bonnie
United StatesRoom needs to be updated from 60"s. Outside entrance.
Staff was greT
Stayed in May 2024
Reviewed: 27 May 2024
William
United StatesRoom was bit out dated booked a room with two queen beds but was more of a queen and a full sized bed room didn't have an iron and ironing board and TV was a bit fuzzy and no microwave in room
Was in a good location staff was friendly hot water in shower decent sized room was decently priced
Stayed in May 2024
Reviewed: 26 May 2024
Miles
United StatesIt's near the top of the string of hotels "above" the main strip of attractions. It's a walk to get to things, and they don't advertise that. Didn't bother me at all, just sharing, maybe a half mile walk.
Cleanliness appears to have been prioritized.
Stayed in April 2024
Reviewed: 20 May 2024
Jeremy
United StatesIf I had to say anything about the place it would be that the indoor swimming pool area was a little bit too hot . The other is the diner down there. Just feel like it's a little overcharged for a lot of that stuff. Which I don't know the hotel has anything to deal with that but that's just my two cents in it.
It was clean, never gave any issue on noise. The staff was awesome they had me on any issues I had which it really wasn't much of anything.
Stayed in May 2024
Reviewed: 20 May 2024
Tanisha
United StatesThe wi-fi didn’t work good
That it had a pool and the staff was friendly
Stayed in May 2024
Reviewed: 14 May 2024
Debbie
United StatesEverything was great
We didn't eat breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Martin
United StatesPool was my favorite but we were only there for a night
Stayed in May 2024
Reviewed: 8 May 2024
Nichole
United Statesme and husband got the king bed jacuzzi tub and fireplace room. the gas to fireplace is cut off and front desk told me we couldn't use it. water doesn't even get warm enough for a jacuzzi bath. the mattress needs updated.
the pools were clean and kept up. room clean. the location was nice and decently quiet. grounds guys were very nice. we got to see bears. i would stay here again.
Stayed in May 2024
Reviewed: 29 April 2024
Lashanda
United StatesSink dripping in bathroom , smell in bathroom. Restaurant wasn't opened
Close to everything, staff people friendly
Stayed in March 2024
Reviewed: 29 April 2024
Cathy
United StatesDust and dirt on your phone near bed
Pools
Stayed in April 2024
Reviewed: 27 April 2024
Megan
United StatesStaff was short with you, not what you’d expect from hospitality…
The pool was nice, room was outdated and plain.
Stayed in March 2024
Reviewed: 26 April 2024
Ellen
United StatesThe balcony floor was sticky and the rooms could be updated. The rooms could use a microwave.
I loved the room with the balcony over the stream. It was too cold so we didn't use the pool but it seemed like like a decent facility. The hotel is conveniently located on the trolley route at a trolley stop and it is less than a 1/2 mile walk from the downtown.
Stayed in March 2024
Reviewed: 25 April 2024
Aaron
United StatesThe bed and quantity/size of pillows.
The location and amenities.
Stayed in March 2024
Reviewed: 22 April 2024
Rachel
United StatesTemp in room was hard to regulate. Saw some ants and spiders. Not enough to call the desk but more than I liked.
Kids loved indoor swimming. Easy walk to Gatlinburg strip. Trolley was easy to catch and navigate.
Stayed in April 2024
Reviewed: 17 April 2024
Rena
United StatesThe room was a little outdated.
Great location.
Stayed in April 2024
Reviewed: 15 April 2024
Crystal
United StatesEverything was great. Staff was excellent
Stayed in April 2024
Reviewed: 14 April 2024
Lori
United StatesThe rooms were pretty outdated and the carpet was torn in a few places
Great location. The pools are amazing and the prices are very fair
Stayed in April 2024
Reviewed: 11 April 2024
Sarah
United StatesThe bed is very hard/firm. There were cracks in the walls, big cracks on the jacuzzi tub, bathroom was extremely small, no continental breakfast and the restaurant they have there is so outrageously expensive for what they offer. Eggs shouldn't cost $14. There were exposed wires in the ceiling in the cave part of the pool.
I loved the trolley system, I loved the location, the indoor pool was really cool, the staff was very friendly, the jacuzzi tub was really nice to have in the room but had some issues. I loved the hot tub being separate from the pool area.
Stayed in April 2024
Reviewed: 10 April 2024
Jamie
United StatesI don’t like the rooms on the other side of road as much as I did the first time I stayed on the check in and pool side of the hotel but it was ok only 1 night when booking I honestly didn’t know you had more rooms on the other side of the road I would of been more careful
Nice staff liked the pool the river and the fact that I can walk to downtown
Stayed in April 2024
Reviewed: 8 April 2024
Carpenter
United StatesThe beds were not comfortable and we asked for an extra blanket because one was dirty and was told they didn’t have one to replace it.
The pools were nice for families
Stayed in April 2024
Garda, Italy
Dubai, UAE
Dhaka, Bangladesh
Edmonton, Canada
Sekupang, Indonesia
Patagonia, USA
Changsha, China
Haridwār, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content