130 Shipyard Drive, Hilton Head Island, SC 29928, United States
#70 of 252 hotels in Hilton Head Island
Guests' ChoiceBased on 2778 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
9.0
Facilities
8.1
Staff
8.6
Value for money
7.2
Free WiFi
7.5
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End of dialog contentReviewed: 25 April 2024
Cynthia
United StatesAs mentioned above, the construction close to our room.
The resort is directly on the beach and beach chairs and umbrella's were provided by the resort and beach services. The beach was clean and nice. They also had lifeguard services. The pool area was very nice and inviting. They had an outdoor bar and food service menu. The bar staff was attentive to the guest. The room was clean and quite for the most part. We were next to rooms that were still being remodeled and that was noisy during the day. I thought the resort should have provided a bit of a discount for this inconvenience. The plus was that the resort staff was excellent.
Stayed in April 2024
Reviewed: 18 April 2024
Katherine
United Statesthe construction noise
Stayed in April 2024
Reviewed: 18 April 2024
Tameka
United StatesThey said the room would be decorated for the birthday. It wasn't it was a cake. There was a dead bug on the pillow made me understand at first.
The staff was nice. The place was clean..the renovations didn't affect us.
Stayed in April 2024
Reviewed: 16 April 2024
Antonietta
SwitzerlandIn general the staff was very friendly and professional. Then there are the exceptions that sabotage the good work that other staff do so well. They are rude, not motivated and for them it is most laborious to give service to a customer. Also the little work they do, they do it badly. While writing this review, I realize that their behavior is so bad that you have to really motivate yourself not to neglect the good performance of others. A pity !
The hotel is newly renovated and is pleasant and location is great with the beach close by. Restaurant was surprisingly with a good menu for breakfast and diner. We had delicious food at diner and we ate there three times! The staff at the reception is very friendly and helpful. Breakfast, specially from the menu was also very tasty. We also loved the pool , the commodities there and the beach: Just wonderful, one can walk for miles on the beautiful strand.
Stayed in April 2024
Reviewed: 15 April 2024
Brad
United Statesshower
beach, room and pool
Stayed in April 2024
Reviewed: 13 April 2024
Tomasz
United StatesPrice of the room with view on parking and in bar(,we was last year ago and was totally different prices)
I like yoiur location Everything around the hotel is like paradise. I loved that I had opportunity to explored Shipyard and Island by bicycle.
Stayed in April 2024
Reviewed: 9 April 2024
Barbara
United StatesConstruction noises during the day
Beautiful location
Stayed in April 2024
Reviewed: 6 April 2024
Dean
United StatesConstruction Uncomfortable bed
Centrally located Great beach access
Stayed in April 2024
Reviewed: 5 April 2024
Jerry
United StatesNot much of restaurant. Room was not ready, to wait until 530 to get into room. They did comp us breakfast but it was just a buffet.
Location to beach.
Stayed in March 2024
Reviewed: 3 April 2024
Jennifer
United StatesThe pillows in the room were very uncomfortable. There was a load clicking noise every time the air kicked on. The breakfast food was not very good and the menu needed more choices.
I loved how the resort was centrally located to so many attractions. The staff was so friendly. I loved the service by the pool and the easy beach access.
Stayed in April 2024
Reviewed: 23 March 2024
Angelique
United StatesThe restaurant
Stayed in March 2024
Reviewed: 18 March 2024
Hagins
United StatesWe didn’t eat breakfast but our dinner was amazing
Stayed in March 2024
Reviewed: 21 February 2024
Kathy
United StatesThe waitresses in restaurant were not friendly. Housekeeping was loud first thing in the am 7am. Lots of construction noise before business/working hours. They were hammering before 7 am.
Beach, pool
Stayed in February 2024
Reviewed: 18 January 2024
Linda
United StatesWe went off season but thought they would still offer some amenities like firepits.
Beautiful setting! Friendly and knowledgeable staff.
Stayed in January 2024
Reviewed: 2 January 2024
Shannon
United StatesNo staff were there either! Bad service
Location and no one was there at time( over holiday)
Stayed in January 2024
Reviewed: 23 December 2023
Martha
United StatesE xcellent—food and location
Stayed in November 2023
Reviewed: 10 December 2023
William
United StatesThe resort was very clean. The restaurants were clean and had good service and food.
Stayed in November 2023
Reviewed: 3 November 2023
Edward
United StatesWe were not fans of the worn out, hard and uncomfortable bed! It was horrible. The sink in the bathroom was partially stopped up. The refrigerator was unable to keep our water cold which led to ice runs.
The staff was great, enjoyed the gift shop, restaurant, and how beautiful the grounds were. Located near tons of shops and other places to eat. Most popular was how close the beach access was, we enjoyed taking pics at night on the beach of the sun setting and the moon rising. It took only a minute or two to get to the beach and was convenient and safe walking back after dark. It was my wife's birthday vacation, and the staff made sure to upgrade our room, have her a birthday card, bottle of wine, and chocolate dipped strawberries in the room when we arrived. Even though there were things that was not as good, we would definitely have Sonesta in mind for our visit next year.
Stayed in October 2023
Reviewed: 21 October 2023
Jan
United StatesWe had someone check into the adjoining room to ours and we could hear everything they said.
Maid service was great and Howard, the waiter at the pool was fantastic!
Stayed in October 2023
Reviewed: 18 October 2023
Marshall
United StatesFront desk staff and management
Been going for past 10 years.
Stayed in September 2023
Reviewed: 13 October 2023
Shanteria
United StatesThe bathrooms need remodeling. White tile in shower isn’t cleaned well.
Stayed in October 2023
Reviewed: 12 October 2023
Peter
United StatesHad to pay for on site bike rental and use of beach chairs. With all the extra fees, bikes and beach chairs should be included. Tiki Bar and pool bar closed at 4:30. Should stay open until sunset.
Nice grounds
Stayed in October 2023
Reviewed: 7 October 2023
Andrew
United StatesMain desk, sometimes not very helpful. Room shower needs anti slip mat.
beach, pool was just ok,
Stayed in October 2023
Reviewed: 6 October 2023
Leonard
United StatesThe bed was really uncomfortable. Some of the prices at the outdoor restaurant/bar area are very expensive.
Our room was nice. Everything clean. The premises are ready nice.
Stayed in October 2023
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