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Reviews of Sonesta Resort Hilton Head Island 4 stars

130 Shipyard Drive, Hilton Head Island, SC 29928, United States

#70 of 252 hotels in Hilton Head Island

Guests' Choice

Review score

Based on 2778 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    9.0

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 25 April 2024

    8.0
    Very enjoyable and relaxing
    • Leisure trip
    • Couple
    • Deluxe King - Sofa Bed
    • Stayed 4 nights

    As mentioned above, the construction close to our room.

    The resort is directly on the beach and beach chairs and umbrella's were provided by the resort and beach services. The beach was clean and nice. They also had lifeguard services. The pool area was very nice and inviting. They had an outdoor bar and food service menu. The bar staff was attentive to the guest. The room was clean and quite for the most part. We were next to rooms that were still being remodeled and that was noisy during the day. I thought the resort should have provided a bit of a discount for this inconvenience. The plus was that the resort staff was excellent.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    the price was expensive for the stay
    • Leisure trip
    • Couple
    • Deluxe - Two Queens
    • Stayed 2 nights

    the construction noise

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King - Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They said the room would be decorated for the birthday. It wasn't it was a cake. There was a dead bug on the pillow made me understand at first.

    The staff was nice. The place was clean..the renovations didn't affect us.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    8.0
    Great holiday experience
    • Leisure trip
    • Couple
    • Pool View - King - Sofa Bed
    • Stayed 3 nights

    In general the staff was very friendly and professional. Then there are the exceptions that sabotage the good work that other staff do so well. They are rude, not motivated and for them it is most laborious to give service to a customer. Also the little work they do, they do it badly. While writing this review, I realize that their behavior is so bad that you have to really motivate yourself not to neglect the good performance of others. A pity !

    The hotel is newly renovated and is pleasant and location is great with the beach close by. Restaurant was surprisingly with a good menu for breakfast and diner. We had delicious food at diner and we ate there three times! The staff at the reception is very friendly and helpful. Breakfast, specially from the menu was also very tasty. We also loved the pool , the commodities there and the beach: Just wonderful, one can walk for miles on the beautiful strand.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    will recommend this resort to other people.
    • Business trip
    • Couple
    • Pool View - King - Sofa Bed
    • Stayed 5 nights

    shower

    beach, room and pool

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe King - Sofa Bed
    • Stayed 6 nights
    • Submitted via mobile

    Price of the room with view on parking and in bar(,we was last year ago and was totally different prices)

    I like yoiur location Everything around the hotel is like paradise. I loved that I had opportunity to explored Shipyard and Island by bicycle.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Pool View - Two Queens
    • Stayed 4 nights
    • Submitted via mobile

    Construction noises during the day

    Beautiful location

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Overall nice stay
    • Leisure trip
    • Couple
    • Deluxe King - Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Construction Uncomfortable bed

    Centrally located Great beach access

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Ok, but for the money I’ll look around
    • Leisure trip
    • Couple
    • Pool View - King - Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Not much of restaurant. Room was not ready, to wait until 530 to get into room. They did comp us breakfast but it was just a buffet.

    Location to beach.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Overall we had a great time and the issues could be easily improved.
    • Leisure trip
    • Family with young children
    • Terrace Room – Two Queens
    • Stayed 5 nights
    • Submitted via mobile

    The pillows in the room were very uncomfortable. There was a load clicking noise every time the air kicked on. The breakfast food was not very good and the menu needed more choices.

    I loved how the resort was centrally located to so many attractions. The staff was so friendly. I loved the service by the pool and the easy beach access.

    Stayed in April 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Pool View - Two Queens
    • Stayed 2 nights
    • Submitted via mobile

    The restaurant

    Stayed in March 2024

  • Reviewed: 18 March 2024

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Terrace Room - King - Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    We didn’t eat breakfast but our dinner was amazing

    Stayed in March 2024

  • Reviewed: 21 February 2024

    8.0
    This would be a nice place if there was no construction.
    • Leisure trip
    • Couple
    • Ocean View - Two Queens
    • Stayed 3 nights

    The waitresses in restaurant were not friendly. Housekeeping was loud first thing in the am 7am. Lots of construction noise before business/working hours. They were hammering before 7 am.

    Beach, pool

    Stayed in February 2024

  • Reviewed: 18 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe King - Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    We went off season but thought they would still offer some amenities like firepits.

    Beautiful setting! Friendly and knowledgeable staff.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Fine, but would try somewhere else next time.
    • Leisure trip
    • Couple
    • Deluxe Two Queens - Mobility Accessible - Roll-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    No staff were there either! Bad service

    Location and no one was there at time( over holiday)

    Stayed in January 2024

  • Reviewed: 23 December 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe - Two Queens
    • Stayed 3 nights
    • Submitted via mobile

    E xcellent—food and location

    Stayed in November 2023

  • Reviewed: 10 December 2023

    9.0
    Excellent weekend getaway.
    • Leisure trip
    • Couple
    • Pool View - Terrace Two Queens
    • Stayed 2 nights

    The resort was very clean. The restaurants were clean and had good service and food.

    Stayed in November 2023

  • Reviewed: 3 November 2023

    7.0
    Other than a few hiccups with the bed, sink, and refrigerator; our stay was pretty great!
    • Leisure trip
    • Couple
    • Deluxe King - Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    We were not fans of the worn out, hard and uncomfortable bed! It was horrible. The sink in the bathroom was partially stopped up. The refrigerator was unable to keep our water cold which led to ice runs.

    The staff was great, enjoyed the gift shop, restaurant, and how beautiful the grounds were. Located near tons of shops and other places to eat. Most popular was how close the beach access was, we enjoyed taking pics at night on the beach of the sun setting and the moon rising. It took only a minute or two to get to the beach and was convenient and safe walking back after dark. It was my wife's birthday vacation, and the staff made sure to upgrade our room, have her a birthday card, bottle of wine, and chocolate dipped strawberries in the room when we arrived. Even though there were things that was not as good, we would definitely have Sonesta in mind for our visit next year.

    Stayed in October 2023

  • Reviewed: 21 October 2023

    8.0
    It’s a nice resort that could use some updates to the lobby and poolside umbrellas, etc.
    • Leisure trip
    • Couple
    • Pool View - Terrace Two Queens
    • Stayed 5 nights
    • Submitted via mobile

    We had someone check into the adjoining room to ours and we could hear everything they said.

    Maid service was great and Howard, the waiter at the pool was fantastic!

    Stayed in October 2023

  • Reviewed: 18 October 2023

    7.0
    Don’t get comfortable thinking you are the only choice on they island because you are NOT!
    • Leisure trip
    • Couple
    • Deluxe - Two Queens
    • Stayed 4 nights
    • Submitted via mobile

    Front desk staff and management

    Been going for past 10 years.

    Stayed in September 2023

  • Reviewed: 13 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Ocean Facing - King - Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bathrooms need remodeling. White tile in shower isn’t cleaned well.

    Stayed in October 2023

  • Reviewed: 12 October 2023

    7.0
    Hotel grounds and beach location were excellent. Room was short on amenities for the price.
    • Leisure trip
    • Couple
    • Ocean View - King - Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Had to pay for on site bike rental and use of beach chairs. With all the extra fees, bikes and beach chairs should be included. Tiki Bar and pool bar closed at 4:30. Should stay open until sunset.

    Nice grounds

    Stayed in October 2023

  • Reviewed: 7 October 2023

    8.0
    I am not sure I would come back here. Was not terrible, but I would try another resort.
    • Leisure trip
    • Couple
    • Pool View - Two Queens
    • Stayed 3 nights

    Main desk, sometimes not very helpful. Room shower needs anti slip mat.

    beach, pool was just ok,

    Stayed in October 2023

  • Reviewed: 6 October 2023

    7.0
    We really enjoyed our stay and we would stay here again.
    • Leisure trip
    • Couple
    • Ocean View - King - Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The bed was really uncomfortable. Some of the prices at the outdoor restaurant/bar area are very expensive.

    Our room was nice. Everything clean. The premises are ready nice.

    Stayed in October 2023

Showing 1 – 25

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