401 North Frontage Road, New London, CT 06385, United States
#3 of 7 hotels in New London
Guests' ChoiceBased on 124 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
7.9
Facilities
7.7
Staff
8.8
Value for money
7.1
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 April 2024
Ashley
United StatesNeeds some work in bathrooms
Stayed in April 2024
Reviewed: 22 March 2024
Alisha
United StatesThe couch in our room was very uncomfortable making it so we could only sit and relax on the bed
Central location and very clean. Great staff as well.
Stayed in February 2024
Reviewed: 22 December 2023
Jae
United StatesOld furnitures, weird room structure
Friendly staffs
Stayed in November 2023
Reviewed: 27 October 2023
Dawn
United StatesNA
Very well maintained, clean, comfortable and very close to my home office I visit once a month
Stayed in October 2023
Reviewed: 20 September 2023
Chona
United StatesNone
Staff for that evening was very pleasant and helpful
Stayed in September 2023
Reviewed: 4 September 2023
David
United StatesThe only thing we did not like about the property where the beds were very uncomfortable and the pillows or uncomfortable but otherwise the room was very very nice
Stayed in September 2023
Reviewed: 4 September 2023
Andrew
United StatesIt was just ok
Brandon the gentleman who greeted us
Stayed in September 2023
Reviewed: 25 August 2023
Melody
United StatesThe carpet look old and the bathroom. But aside from that it’s good
Staff are friendly. The location is a bit creepy specially when the GPS show you the route with tight and looks like no where.
Stayed in August 2023
Reviewed: 3 August 2023
Erica
United StatesShower Gel & Shampoo wasn’t refilled and there wasn’t enough for 2 people Cracked tiles in bathroom, tear in the bathroom wallpaper
Cleanliness, customer service, breakfast
Stayed in July 2023
Reviewed: 13 July 2023
Maryann
United StatesNothing
Everything
Stayed in June 2023
Reviewed: 4 July 2023
Dan
United StatesAll was good. A bit pricey, but it was, after all, a holiday weekend.
The staff was exceptional. Good breakfast - lotsa choices. Very comfortable.
Stayed in July 2023
Reviewed: 2 April 2023
Jennifer
United StatesI didn't like that the pool was closed
The size of the rooms was amazing. The continental breakfast was the best I've ever had at a hotel.
Stayed in April 2023
Reviewed: 11 July 2022
Eady
United StatesCost for room, wasn't notified about the pool being closed until after booking
Room comfort and amenities
Stayed in July 2022
Reviewed: 9 May 2022
Marianna
United Stateswhen we were there entries at the back and sides were swimming with flies and it was only April.
rooms are very nice and spacious. The front sitting area in the room is very nice. beds very comfortable
Stayed in April 2022
Reviewed: 12 March 2022
Jamie
United Statespool wasn’t open
clean and convenient to locations
Stayed in March 2022
Reviewed: 25 February 2022
Thompson
United StatesIt was a handicap ♿️ room. The tub was to to small to sit and soak in.
The room was nice, clean and efficient
Stayed in February 2022
Reviewed: 3 December 2021
Rachel
United StatesIn a strip mall
huge room. nice kitchenette. view of water from back of the hotel
Stayed in November 2021
Reviewed: 24 November 2021
Call
United StatesPlease get rid of the music as we entered the room - that scared me! And then to try to figure it out while in the dark - we could've done with out it.
Staff was lovely, breakfast was good, beds were comfy, room was BIG and the showers were hot - just what we needed as we traveled through the area (to see Conn College)!
Stayed in November 2021
Reviewed: 2 November 2021
Bruce
United StatesEverything was nice and convenient.Place was clean, price was good for our stay.
Stayed in November 2021
Reviewed: 1 October 2021
Lendell
CambodiaNo issues.
Easy check in and check out, with a large and spacious room for a family of 4. Clean, and well executed COVID precaution measures without removing solid customer service.
Stayed in July 2021
Reviewed: 6 September 2021
Audra
United StatesToo expensive for 3 nights
Stayed in September 2021
Reviewed: 27 August 2021
Anna
United StatesBreakfast had a great selection and was well prepared.
Stayed in August 2021
Reviewed: 23 August 2021
Monica
United StatesOur room was very hot, the air conditioning was terrible. The bathroom didn’t appear to be cleaned prior to our stay and the carpet and pull out bed was very outdated and dirty.
Very conveniently located. Staff was excellent and the breakfast was good.
Stayed in August 2021
Reviewed: 19 August 2021
Tom
GermanyPool was closed.
Excellent breakfast.
Stayed in August 2021
Biograd na Moru, Croatia
Albuquerque, USA
Selva dei Molini, Italy
Bitonto, Italy
Bogotá, Colombia
Kunshan, China
Valparaíso, Chile
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content