The bed in the first room we were assigned to was soaked through in urine. It smelled horrible! When my husband notified the office, they offered to change the sheets, but we asked for another room. The second room’s air conditioner was not working, in 90+ degree weather, so we asked for another room AGAIN. The third room was okay, but provided the bare minimum in terms of appearance (no pictures on the walls, etc. The air conditioner did cool, but was very loud when it kicked on throughout the night. Needless to say, we did not get much sleep. The management never made any attempt to compensate us for the very unpleasant experience and the inconvenience of moving rooms twice.

There was no breakfast. There was not even a lobby open to the guests, just a walk-up window for check-in.

Stayed in September 2023

Try opening your Lobby, serving breakfast, clean rooms on a daily basis & hire a maintenance man. Room was in disrepair (i.e. broken toilet seat, towel bar broken and hole in wall. Towels are Paper thin and not absorbent. Floor was filthy!

We stayed here many times pre-covid and thoroughly enjoyed our visits. These owners are stuck in the Covid Era....sacrificing maintenance, services, and value just to increase their profit margins. Pity!

Stayed in September 2023

The area for me was within a small quaint town and I’m used to city life so to go anywhere even resembling that meant a minimum of a 30-40 minute or so drive. However, if you like a quiet time with many antique stores and small town living this is your place.

Very nice, clean, and the staff was very exceptional.

Stayed in August 2023

Unfortunately, the guests above us were not very courteous. Their children made a lot of noise and flooded their bathroom and ours which we discovered at midnight when we were getting ready for the night. They did give us another room but it too was under the roo. With the noisy kids It was not as nice as the first room . It had 2 queens I stead of a king & sofa The toilet seat was broken, the room was not in good condition( see photos below)

I liked the first room we were given. Unfortunately We had to change rooms. The location was great. I liked how quickly the staff responded to our situation at midnight The soda was dirty

Stayed in July 2023

Dirty towel, dirty bed spread, room smelled like pot smoke, there were ring stains on the furniture.

It was very close to the park we were there to visit.

Stayed in June 2023

could have used more towels

quiet, close to everything.

Stayed in May 2023

The hotel was in a time of renovation. Many items like carpet and furniture were lying around outside.

It was close to the areas that we wanted to visit.

Stayed in April 2023

Nothing

The very friendly staff

Stayed in March 2023

n/a

very quiet and clean.

Stayed in March 2023

The office is closed during this virus

Breakfast terrible reason why can't get inside due to virus

Stayed in March 2023

It's a bit pricey for my taste, but, I was able to have my cats there.

The location is out of the way but beautiful and quiet.

Stayed in March 2023

Our 1st impression upon arrival was breathtaking. Once we unpacked our things we were surprised to see bugs about an half hour later.

Private Room Entrance was nice to have.

Stayed in February 2023

The attendant took forever to come to the window after I called about a late arrival. After my payment had been made she still wanted to swipe my card again which I respectfully declined.

It was clean.

Stayed in December 2022

Room was shabby but clean.

Good location for Warm Springs. Bed was comfortable. Fairly convenient to Callaway Gardens if you’re looking to save some money.

Stayed in December 2022

The lobby is closed. Business is conducted through a window. The distance from Pine Mountain is a little greater than what booking.com advertised. Toilet seat was cracked. Shower bar was broken.

The room was very clean and comfortable.

Stayed in December 2022

The room smelled like reefer!!!!! The carpet should have been replaced and the walls needed to be scrubbed and painted. I could deal with the walls and carpet because inspite of that the room was clean. But the reefer odor was rough. It is a nonsmoking room but some jerk(s) ruined it. The room would have been an 8 if it wasn't for the lingering weed odor.

The bathroom and sink were good and clean. The bed was comfortable. The location was great. The mini fridge/freezer and microwave worked well

Stayed in November 2022

just wish that the restaurant was open

very convenient and in walking distance to town

Stayed in November 2022

nothing

clean. Staff friendly. Right next to shops.

Stayed in October 2022

Didn't get a receipt when I check out on Monday. My check out date was on Tuesday, but lefton Monday. The staff was not friendly at all.

Did not have breakfast. Didn't get a recite when I check out on Monday.

Stayed in October 2022

it was pretty clean but the smell was enough to make me not stay again. staff also said they would contact me for early check in. walked back to check in at a later time and he gave the person in front of us a room and made us continue to wait another hour and a half.

convenient

Stayed in October 2022

The room was supposedly "non smoking" but reck of cigarette smoke. My boyfriend and I both have respiratory issues, so the smell made it hard for us to stay in the room. There were a few shady characters at the hotel. One guy that was on the bottom floor followed me to the top and stood a couple of feet down the hallway from my room. I felt very uncomfortable. The vent in the bathroom was loud and sounded like a jack hammer. Also I used my own personal sheets and comforter on the bed because the hotel linen had a weird red substance on it.

The fast check-in and check-out. Near a convenient store, gas station and a few restaurants.

Stayed in October 2022

It smelled like cigar smoke or some kind of musty smoke smell even though it was non smoking. There were no additional pillows or blankets in the room either.

It was in a great location, and no issues with noises from other customers.

Stayed in October 2022

wish that the lobby and restaurant was open

very easy to get to and close to everything that you want to do

Stayed in October 2022

Lobby seems to be permanently closed. All business done through the night window. Phone in the room but no way to reach the office for support from it. Our tv was inoperable and I needed to use my cellphone to get help since the room phone was useless. We had a do not disturb sign on the door. Staff still came in and removed all the towels….didn’t put new towels in, just took out what was in the room. I had to flag down someone to get new towels..

Close to everything. Room appeared clean.

Stayed in September 2022

Walls very thin. Hair dryer wasn't affixed to wall, as it was intended. Pillows smelled like stinky, unwashed hair. Sofa in room was uncomfortable to sit on - apparently it was a well-used hide-a-bed. Old chairs at table seemed to be too fragile to sit in, so I didn't just in case they might break. They provided two bottles of shampoo but no conditioner. Worst thing about this property is that they have the front lobby closed STILL and you have to use a night window at all times - VERY TACKY. The property has a lot of potential to be a real gem with only a little effort.

Carpet seemed fresh and relatively new. Young lady at front desk tried to be very accomodating. Coffee in room was very good. Mattress also seemed to be relatively new, and was exceedingly comfortable.

Stayed in September 2022