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Reviews of Staybridge Suites Indianapolis-Airport, an IHG Hotel 3 stars

6295 Cambridge Way, Plainfield, IN 46168, United States

#14 of 18 hotels in Plainfield

Guests' Choice

Review score

Based on 39 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    7.5

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 21 April 2024

    8.0
    Quick stayover for an early flight
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    The queen beds seemed more like full. Comfortable but i would have liked more room

    Easiest and most pleasant late night check in i have ever had. The night manager was awesome

    Stayed in April 2024

  • Reviewed: 5 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite
    • Stayed 1 night
    • Submitted via mobile

    pool

    Stayed in July 2022

  • Reviewed: 15 June 2022

    7.0
    Awesome breakfast
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    Had to ask the front desk for ice. Appears that there is only an outdoor pool. I booked a king bed with booking.com but was given a queen bed. t The man at the front desk said that the specific type of room booked is not shown to the hotel and I should never use booking.com. No attempt was made to offer a different room, and I was definitely not happy with not receiving the room that I had requested.

    The breakfast was phenomenal. Staff was friendly. Room was comfortable.

    Stayed in June 2022

  • Reviewed: 29 May 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite
    • Stayed 1 night
    • Submitted via mobile

    No free parking on site with airport service and oool wasn’t open yet

    Close to airport and breakfast was good.

    Stayed in May 2022

  • Reviewed: 23 April 2022

    7.0
    it was ok
    • Leisure trip
    • Group
    • One-Bedroom Double Suite
    • Stayed 1 night
    • Submitted via mobile

    tithe breakfast wasn’t good

    it’s was nice but it had a bad smell

    Stayed in April 2022

  • Reviewed: 7 February 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    breakfast was just ok

    great location and roomy

    Stayed in February 2022

  • Reviewed: 22 January 2022

    8.0
    We enjoyed our stay.
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    I liked having a kitchen in the room and I liked having breakfast ready in the morning. We didn't have a coffee maker in our room and the gentleman at the front desk went out of his way to get us one.

    Stayed in December 2021

  • Reviewed: 21 November 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Dirty floor on elevator

    Very comfortable and roomy atmosphere!!!

    Stayed in November 2021

  • Reviewed: 2 August 2021

    7.0
    Thankfully having the kitchen along with a comfortable bed helped to make the stay better.
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night

    I was very disappointed that the Hot Tub was not working. This was one of the main reasons I stayed at this hotel. Sure would have been nice to get a little bit of a discount since this wasn't our problem. There could have been more channel selections on the tv as well.

    The breakfast was delicious and I was very impressed with the choices and variety of hot and cold food and beverages.

    Stayed in July 2021

  • Reviewed: 1 August 2021

    9.0
    Nice place
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    We stayed in room 122 and there is a large spot light right out the window by the bed. Whoever designed that should’ve been fired! Room was not dark at night.

    Breakfast was good. Location was good

    Stayed in August 2021

  • Reviewed: 27 June 2021

    9.0
    We would stay here again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite
    • Stayed 5 nights

    Would like to have had tastier eggs and the info as to where the dishes were hiding.

    The coffee was very good. A hot breakfast was offered, along with cereal, fruit, and yogurt. It was better than a bagged breakfast. We liked our room but didn't find the dishes right away, they were in the dishwasher, clean, lol.

    Stayed in June 2021

  • Reviewed: 7 May 2024

    10
    Exceptional
    • Family with young children
    • Two-Bedroom Suite - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to report.

    I enjoyed the rooms...they were super clean. The hotel was quiet and peaceful. The breakfast was awesome.

    Stayed in May 2024

  • Reviewed: 12 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The price. ☹️.

    Stayed in April 2024

  • Reviewed: 24 September 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Very clean

    Stayed in August 2023

  • Reviewed: 12 August 2023

    10
    We feel at home staying there. We were there two weeks.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 14 nights
    • Submitted via mobile

    No complaints.

    Breakfast and happy hour. The business center is nice. We liked the roominess of the suite. Like the free laundry.

    Stayed in August 2023

  • Reviewed: 11 June 2023

    4.0
    Thanks for nothing
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite
    • Stayed 1 night
    • Submitted via mobile

    It's an "airport" hotel with no shuttle service...hotels like this one used covid as an excuse to cut almost every service they could and now we all get to pay more and get less everywhere we go. Think we need a new word for this industry because "hospitality" just doesn't fit anymore.

    Found Nnothing about the place mentionable

    Stayed in May 2023

  • Reviewed: 6 June 2023

    10
    I could happily live there!
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 11 nights

    Not a single thing!

    My stay was incredible! The staff was fantastic….friendly and helpful! I had a visit from 6 children as well as several adults and the facilities were great by having a large room where we could visit and a pool which the children loved while some of us sat in the shade in a lovely outdoor space. There was nothing whatsoever that I could find during my almost 2 week stay that was negative. Oh, and their free breakfasts were delicious with an incredible variety of foods and a lovely area to enjoy them. I give this Staybridge an 11 out of 10!

    Stayed in June 2023

  • Reviewed: 17 October 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite
    • Stayed 1 night
    • Submitted via mobile

    Whole experience was awesome. Felt like at home. First time ever staying at Staybridge. When in need for a hotel? I will definitely look for a Staybridge. My daughter has a 2month old and had plenty of comfortable room to take care of her. Breakfast was hot and delicious. So grateful I chose Staybridge. Thank you Staybridge for the wonderful stay.

    Stayed in October 2022

  • Reviewed: 12 December 2021

    6.0
    Over all it was satisfactory, it was good enough for the location
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night

    I was not impressed with the evening staff. The facilities can use some updates.

    Location was excellent. The fridge was very handy.

    Stayed in December 2021

  • Reviewed: 17 September 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    This is the first and hopefully last hotel that didn't have ice machines. We get in town and ready to go to a show and no ice. I called down and front desk said to turn on ice machine in fridge. Well, of coarse we can't wait for water to freeze so had to go buy a bag of ice. I won't stay here again just for that reason. Not sure why a hotel wouldn't have ice machines

    Location

    Stayed in September 2021

  • Reviewed: 18 July 2021

    5.0
    Passable
    • Family with young children
    • One-Bedroom Double Suite
    • Stayed 9 nights
    • Submitted via mobile

    The first room we got didn't have a pull out couch as advertised. They did end up switching our room. The second room stove didn't work and ac didn't work and the dishwasher flooded the room while we were sleeping. They came and fixed everything pretty quickly. The front desk said they would comp us a night which didn't happen. The cleaning people never came and we were there for 10 days, so we had to ask for towels and wash them ourselves, toilet paper and normal size trash bags because the bags provided are made for bathrooms. Everything around closes super early, so be prepared to eat microwave meals. Most of the staff was super nice and one of the guys gave us some ideas of what to do. I don't know that I would stay again, but after everything was fixed it wasn't horrible.

    Most of the staff was friendly. The maintenance guy was nice and was busy but got everything fixed and didn't complain.

    Stayed in July 2021

  • Reviewed: 15 June 2021

    5.0
    I will not stay there again as management did not care or offer to make it right
    • Business trip
    • Group
    • Standard Suite
    • Stayed 1 night

    Mold in bath, tub and toilet did not drain properly. Ac not working properly.

    Good wifi and nice staff

    Stayed in June 2021

  • Reviewed: 15 June 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    It needs a new carpet or flooring in the elevators

    The room was awesome. The bed was very clean and comfortable. I liked the bed covering and the 4 pillows. The bath was clean. The staff was very friendly and responsible and knowledgeable. The room was larger than i expected. The kitchen was complete and clean. It was filled with all the dishes and pots and pans needed to cook.

    Stayed in June 2021

  • Reviewed: 14 June 2021

    4.0
    Ok
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    No room clean, no fresh linen or towels

    Breakfast was sub, no room cleaned, day shift bad attitude

    Stayed in June 2021

Showing 1 – 25

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