Especially awful service at the bar and particularly bad bartender. I cannot recall another place where a bartender service was as poor as there. I sat at the bar stool waiting for service for about 15 minutes. Others also sat and waited and some just left after not being served for a while. But, surprisingly, there were some patrons that had drinks. Having been disregarded by the bartender, I had to go and wait in line (yes, there was also a line for restaurant customers who wanted to get a drink - not sure why waiters couldn’t get their drinks), and after additional 5-7 minutes I was finally able to get a beer. The bartender also wanted a tip for service like that.

Generally, a clean property. Location is not the best, but three is a private shuttle to the mountain and it runs well. Some of the staff were really nice and helpful, but others were not so much.

Stayed in February 2024

food & coffee mediocre tired carpets - not great upkeep not a lot of places to sit with groups

location ski lodge charm

Stayed in February 2024

Everything in the village is very expensive as you'd expect from a Ski Resort. From the water from vending machines to food in the restaurants, expect upcharges everywhere. The happy bar specials at Mulligans are good value though.

The shuttles made traveling between the lodge and ski slope very easy and convenient

Stayed in March 2024

Property was fine. Will never book thru Booking.COM again. Had to leave 1 day early. Hotel would have refunded. Booking.Com does not. Never again.

Coffee and breakfast service was late and sub standard.

Stayed in October 2023

The price worked, but I'm at a loss for what "Delux Room" stands for. Zero extra space, no refrigerator, and no microwave. Two queen beds- were these even queen beds? Yes, it worked, but could have been much better. Nice staff and the place was packed.

Great location. We have been in the area many times previously. We were camping, and with the rain on Sat. this was a last-minute reservation.

Stayed in October 2023

There was a hole in our screen and bugs everywhere in our room and the maintenance man came and duct taped it then the next morning when we went to take a shower it was ice cold. We took ice cold showers. We still have not heard from the manager nor have we received a refund for an inconvenience at the spa and they only gave us a $50 gift card. Even though he needed stitches. Very disappointed in this place will not come again

Convenience to everything. The hot tub us awesome.

Stayed in September 2023

Breakfast, spa, friendly staff.

Stayed in August 2023

Hot tub could have been bigger

Location

Stayed in June 2023

could use an update

proximity to the ski resort ski lodge feel

Stayed in April 2023

Need better sound proof doors between rooms

Stayed in March 2023

The common areas need an upgrade. The furniture, the game center (does it really make sense to charge for the games?)

Perfect location, the shuttle works great Good room size, asked for an extra bed, there was more than enough room for it Breakfast was good but could be better

Stayed in March 2023

no elevator

easy accessibility to Stratton village and ski slopes with shuttle

Stayed in January 2023

Breakfast could have more variety in the hot food from day to day.

cleanliness

Stayed in January 2023

restaurant closed and not notified of it when booking our stay

location

Stayed in October 2022

Good to have full breakfast included in room rate. Would like to have had granola or oatmeal as well as little boxes of dry cereal.

Stayed in August 2022

We arrived during the week in the summer. There were very few people and really no activities on the mountain. We used the hot tub and sauna as well as the arcade room. We had to drive a bit to find dinner the first night. The breakfast was very nice. The room was comfortable and clean. Front desk staff were very nice and helpful with local information.

Stayed in June 2022

no fridge or microwave in the room

the Dark STAR ORCHESTRA music show held at the venue

Stayed in July 2022

Needs updating, was older than expected.

Hot tub, sauna, game room. Best continental breakfast I’ve had.

Stayed in June 2022

almost all tv stations were fuzzy. No fridge.

The staff were so friendly! Continental breakfast was perfect. shower pressure and temp were fantastic.

Stayed in June 2022

Room in the basement.

Location and overall hotel.

Stayed in May 2022

facility is old and very dated. Our bath room had disabled bathroom with a sink without a place to allow for place to rest toiletries. The worst part was shower which yo were required to use handheld shower head. Ridiculous, u less you had a helper to shampoo your hair and apply soap to your face.

location

Stayed in March 2022

I was put in a handicap room even though I did not ask for one.

Breakfast was very good, however if you could improve on making sure you do not run out of items and that the coffee is always full I think that would be all you need to do to make it an exceptional experience.

Stayed in March 2022

The breakfast is average and did not change from day to day. On a busy day the staff had trouble keeping up with the demand .The sausage needs to changed! Potatoes are tasteless. The eggs were generally okay. Pastry was available but not always fresh.

Coffee, large room, great view. There was fresh fruit available, yogurt, variety of juices. Hot dishes.

Stayed in February 2022

The breakfast was pretty lame, lacking healthy food. There had a been an ice storm while I was there, and took the shuttle to the base area only to learn that only 1 lift would be running, and not until after 10:00. The lines reminded me of skiing in the 1970's! The hotel could have informed people at breakfast, in the lobby, or getting on the shuttle of this situation. It would have changed my plans. Communication could have been much better

. Good location The room was very nice. It had been recently renovated

Stayed in February 2022