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  5. Reviews of SureStay Plus Hotel by Best Western Point Richmond

Reviews of SureStay Plus Hotel by Best Western Point Richmond 2 stars

915 West Cutting Boulevard, Richmond, CA 94804, United States

#3 of 7 hotels in Richmond

Guests' Choice

Review score

Based on 551 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    7.1

  • Facilities

    7.5

  • Staff

    7.8

  • Value for money

    7.7

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 26 May 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Very noisy. The sink is really low. The door seals could be better… you can see daylight through the edges of the doors in some of the rooms I have stayed in.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    The place is fine. Not a 5-star resort. Perfect for an overnight place to stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Noting in particular.

    The place was fine. It wasn't a 5-star resort and I wasn't expecting it. Everything worked and slept well. I would stay again.

    Stayed in May 2024

  • Reviewed: 22 April 2024

    8.0
    Comfortable - standard train noise- nice beds
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Rough neighborhood. Never leave anything in car. Nothing! Always people walking about.

    Location is excellent. Neighborhood is iffy. Always rough looking. Only place in the area. Second stay due to friend. Much quieter this time. Beds are comfy not too soft. Not to firm. Pillows are squares and a bit odd. Coffee in room. Did not have the breakfast.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Quite good
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Disability Access
    • Stayed 2 nights

    Breakfast quality can certainly improve. Even though basics were ok, quality of scrambled eggs wasn't great, nor were there enough good quality fresh fruits (in California ! ?). Also, no assistance from staff was available.

    Staff at the reception were exceptionally helpful, special mention must be made of Kareena who provided us with frjuits for dinner when our pizza delivery failed us. she also took care of our luggage when we went on a trip to Yosemite.

    Stayed in March 2024

  • Reviewed: 11 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We were given a smoking room and my asthma was triggered all night. It was also super loud at night people were making a ton of noise above us and on the sides of us. The rooms are definitely not soundproof. Thankfully there were earplugs as that was the only way I was able to sleep.

    Breakfast was good and rooms were clean. Bed was comfortable

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Not the prettiest but lovely room and breakfast.
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Right next to interstate so not a pretty area but functional for needs.

    Great breakfast. Nice room. Great location for catching ferry to SF.

    Stayed in March 2024

  • Reviewed: 7 April 2024

    6.0
    Decent Stay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The outside looks bad. Definitely needs an upgrade! It looks really ran down from the outside. The loud trains were very unpleasant. Loud guests were also an issue.

    The hotel staff were nice. The room was clean & the beds were comfortable. Room had a fridge and a microwave which we're great.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    8.0
    Overall good for the price
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our bathroom was a little dirty

    Comfortable pillows, decent price & breakfast. Secured parking lot

    Stayed in March 2024

  • Reviewed: 5 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    We were lucky to get a quiet-ish room, but the hotel is in a very noisy area. This hotel seemed overpriced for what you get.

    Breakfast was basic, but fine and available early. There are good dinner options nearby.

    Stayed in February 2024

  • Reviewed: 5 March 2024

    7.0
    The rooms were great. Well decorated and modern. The bed was hard but were huge with lots of pillows
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    It was super loud with freeway and construction work being done on 2 sides. The construction workers staying there were yelling, blasting music and disruptive.

    The breakfast was terrible. The oatmeal was mostly water. The eggs were hard the sausage undercooked and it was too crowded to reach anything.

    Stayed in March 2024

  • Reviewed: 5 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Only fault, the room smelt of smoke when I arrived.

    Modern room with a good bathroom.

    Stayed in November 2023

  • Reviewed: 4 January 2024

    8.0
    I enjoyed sleeping on the comfy bed.
    • Family with young children
    • King Room with Bath Tub - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    I could not was my clothes, due to the washer being out of order.

    It was clean

    Stayed in January 2024

  • Reviewed: 4 December 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff is great and the location is perfect for quiet The staff is great, and the location is perfect for quiet and privacy.

    Stayed in October 2023

  • Reviewed: 2 December 2023

    6.0
    ok
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    noise from proximity to freeway

    check in

    Stayed in November 2023

  • Reviewed: 26 October 2023

    8.0
    ok
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    weather

    beds

    Stayed in October 2023

  • Reviewed: 6 October 2023

    8.0
    Will come back
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Not many option for pastries at breakfast, our toilet flush was broken, we report it and they fix it. Thanks

    Spacious room, comfortable bed, they provide everything like amenities, hair dryer even microwave, breakfast good

    Stayed in October 2023

  • Reviewed: 4 October 2023

    6.0
    Quick, great stay. If I ever travel back there,
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The location was loud. Train, Ambulances, Etc. It did not bother me or my partner, but it is something to note. Honestly, is it not in a great pkace in town, but I felt secure and safe.

    The room was clean, check-in was a breeze. Was perfect for 1 night for a traveler.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    8.0
    Convenient location for the spouse to get to work.
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Parking lot needs to be cleaned.

    Breakfast was great, kitchen employee was very friendly, and the hotel location was convenient for the spouse

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The staff in the. Night was very nice but the leidy in the morning not nicely at all also the breakfast you should do at least around 6 to 10 I don't getting any breakfast not even coffee 😞

    Quite clean

    Stayed in September 2023

  • Reviewed: 11 September 2023

    8.0
    Good hotel
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    A little bit noisy (

    Nice service and room is very good!

    Stayed in September 2023

  • Reviewed: 8 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Noises from very early morning.

    Standard US hotel. Clean, comfortable bed. Safe neighbourhood. Basic but sufficient breakfast.

    Stayed in September 2023

  • Reviewed: 2 September 2023

    7.0
    Great desk staff, terrible breakfast service
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Terrible terrible terrible Wi-Fi!!! Very loud—some not property fault— construction occurring—train tracks DIRECTLY across street with trains passing through all night. Door lacking weather stripping so gap one can see through and breeze coming in. Not enough lighting in the rooms. CATASTROPHIC breakfast service. 15 minutes before end, ALL carafes of coffee and hot water empty—no staff there—waited 20+ minutes for coffee. No eggs remaining, and no more coming, one side of toaster functioning and staff member arguing with guest about wait for coffee. Despite guests waiting to eat, removed ALL breakfast items and swept crumbs onto floor with dry rag then proceeded to step into the crumbs. Really horrible and not at all in line with the Best Western brand. Very disappointing.

    Friendly staff, clean rooms.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I don't like your check in early policy. I needed to go to an event and I wanted to check in early at 2pm but the front desk lady said she can't for any reason. I even explained I drove a hour in a half and need to check in early to change for my event. Also at breakfast you should add some type of pastry like muffins or donuts.

    The room was clean and down the street from my location.

    Stayed in July 2023

  • Reviewed: 28 August 2023

    8.0
    Im staying there again! Great prices
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Older building than I thought But very clean

    Clean Great breakfast

    Stayed in August 2023

Showing 1 – 25

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