The shower didn't have a full door so water got all over the floor.

The decor, the customer service and the restaurant.

Stayed in May 2024

The room was the size of a closet, and the bathroom was in need of some upkeep on the tile, shower drain, etc.

Staff, location, and nostalgic building were great.

Stayed in January 2024

Unsheltered people is also an issue in Sacramento downtown but this is neither an issue that the hotel can fix nor a security concern during our stay. However, I would like to have complementary breakfast compared to the price that I paid for one night stay.

The historical building is beatiful and I would have liked yo learn more about its history.

Stayed in January 2024

Doors slammed all night long with no buffer. The sirens were easily heard all night long as well and there was homeless all over the area.

Staff was very nice, and the view was amazing. The political satire was pretty funny.

Stayed in January 2024

Bathrooms downstairs in the lobby and restaurant are down steep stairs and very secluded. Did not feel safe going alone as a female. No on-site parking. Valet is expensive, and the only other option is a city garage with no security.

We had an amazing experience booking here for a girls' night. They allowed us to check in significantly early, and our room was incredible. The decor and historic touches in the hotel rooms were delightful. Next door, the bar had a great brunch and happy hour menu with wonderful friendly staff. We will certainly be back!

Stayed in December 2023

When I checked out, they charged me 100 dollars over the actual bill. I asked for an explanation but did not hear an answer

It was clean and calm. Loved the location and staff.

Stayed in November 2023

Our rooms that face J Street were very loud, from outside noise. Also, inside, the sound of frequent door closing was very loud.

It was very comfortable.

Stayed in November 2023

Great hotel that was quite pricy because of a festival that was going on in Sacramento. Really helpful and friendly staff! Valet parking is available, but there is a really cheap parking garage (city hall) closeby!

Stayed in October 2023

Robes would be nice. Valet parking price is expensive.

The hotel was nice, friendly competent staff and 3 PM check in instead of 4 PM as several other hotels have allowing us to get ready for a 4 PM local wedding.

Stayed in October 2023

Clean, old world charm, most amazing staff and service!

Location to concert venue

Stayed in September 2023

Nothing

Everything and the suite are really beautiful

Stayed in August 2023

I wish they had double glazing just to keep out the noise from the street below. On a Saturday night, the movies in the park can be heard which is a bit of a problem. Thankfully it didn’t go on too late.

The welcome from the staff was incredible. They were so kind and friendly and treated us like royalty! Cannot say enough good things about them. The room was large, clean and comfortable with a lovely big bathroom. Shower was wonderful - hot, hot water with lots of pressure. The gym was quite large and well kitted out. Also, the location was brilliant within an easy walk of the Old Town and Downtown Sacramento.

Stayed in June 2023

Nothing

Great Stay!

Stayed in May 2023

location and rooms are a bit small

breakfast was amazing

Stayed in June 2023

3rd floor need better soundproofing for windows. Had party in the park ended at 9:30 pm very noisy, and you could hear cars drive bye. When you turn the shower on it get with COLD water that hits you. Need better way to tuen on without getting wet until it heats up.

Looked nice

Stayed in May 2023

Nothing

The staff were very friendly and helpful with my experience

Stayed in May 2023

beautifully appointed and designed.

Stayed in April 2023

The breakfast staff.

The front desk staff seemed tepid. The bell hop/valet staff was amazing & very friendly. The restaurant staff for bar menu were more helpful & attentive than the breakfast staff who didn't quite understand my order & once we received our food never checked on us again even though it was not busy and there were at least two servers working 4 tables. There was no butter on my toast & no butter or jam offered. The coffee/fruit was very good, but the eggs had no salt & I wasn't able to get any out of the shaker on the table.

Stayed in April 2023

The breakfast was super expensive so we didn't try it but it looked amazing.

This was an unexpected last minute stay as our car got locked in a parking garage downtown. I booked on booking.com and even though it took awhile to come through on the hotels end, they got us in quickly. We had a rough night and the receptionist took it upon herself to give us a bottle of champagne on the hotel while we waited. They were super friendly and accommodating. The room was spacious, clean and comfortable.

Stayed in April 2023

the room was exceptionally comfortable but the bed was a little small.

amazing building with great views. the staff were excellent including Madison on reception! great bar too!

Stayed in April 2023

noise from street

beautiful building and location

Stayed in March 2023

Street parking was free on a Sunday, but there were lots of homeless people around. The valet was $40 a night, 1 night stay was $230 & no free breakfast. They do not have microwaves or refrigerators. The bathroom is kinda small with nice size shower only. The body wash was empty, which hangs on the shower wall was empty. Thank goodness we bring our own. They gave us water bottles upon check-in, but the 16oz bottle waters in the room was $4.00!

Location was in walking condition of our activities.

Stayed in February 2023

- Location. Neighborhood is terrible. - A bit pricy

- Very stylish place - Huge bathroom

Stayed in December 2022

decor, service

Stayed in December 2022