There was nothing that I would rank as negative - truly the whole experience of the Lenox was positive with nothing negative to report at all.

Location wise the Hotel could not be any better - its right in the heart of downtown so you are literally a walk from anything. The staff are first class and super helpful - and Irish Bar Solas is fantastic and the measures are of a very generous nature :)

Stayed in March 2024

Nothing!

Beautiful interior, clean room, helpful and friendly staff, amazing location! We also appreciate the superb housekeeping each day.

Stayed in April 2024

Not a thing.

Location, location! Rooms were lovely. Staff were friendly, helpful, and and knowledgeable

Stayed in May 2024

The Staff were so friendly, so professional, and I think they add more value to the hotel and they make it even special beside the location. They deserve five stars .. thanks to all of them specially Mike who helped me find better room during our celebration of my son graduation.

Stayed in May 2024

Nothing

Great staff! Heidi and front desk team were very helpful and accommodating. Nice room. Enjoyed the restaurant and the bar.

Stayed in May 2024

Great old hotel that has been nicely refurbished & updated. Since it was our first stay with them, we were upgraded to a fireplace suite (the only hotel rooms in Boston with wood burning fireplaces)! Great bars & restaurants on site. Friendly & helpful staff. Back Bay section of Boston is a great location for exploring the city & close to the T (subway).

Stayed in May 2024

The location is superb and the staff are lovely. Everyone I encountered was extremely helpful

Stayed in May 2024

The rooms need updating

The staff were so accommodating. Breakfast was fab

Stayed in April 2024

There was no coffee maker in the room.

I loved the customer service. The staff were engaging, helpful, and nice. The ambiance was nice.

Stayed in April 2024

N/A

Great location

Stayed in February 2024

Great location. Lovely bedrooms - 2 large beds which were very comfortable. Fantastic helpful and friendly staff.

Stayed in April 2024

The foyer was rather dark and gloomy.

Friendly staff, good location, comfortable room & good restaurant facility.

Stayed in April 2024

The lenox hotel was in a lovely location a few blocks from the park. Our room was a wonderful size with 2 armchairs which were much appreciated at the end of our long days

Stayed in April 2024

The hotel has been around for 120 years and the bathroom might not have been updated since the ‘90’s.

The staff is phenomenal. Absolutely everyone I met was super friendly and knew their stuff. Really good service. The location was terrific. the rooms were a good size with very comfortable mattresses. Though we didn’t end up using it our room had a working fireplace!

Stayed in April 2024

N/a

Gorgeous location. Very clean.

Stayed in April 2024

There was no coffee machine in the room, there was reasoning for it from the hotel but the coffee at the self service station did not taste that good unfortunately. But that might just be my European taste buds...

The hotel had a really nice and comforting vibe to it with the darker lobby! The room itself was also incredibly nice, definitely more on the upscale side of hotels you can stay in. There was a separate closet where the fridge, iron and ironing board were stored, very handy.

Stayed in April 2024

I would have liked complimentary tea in the afternoon, but it's not that important

The position is perfect! Large room, comfortable bed. Staff very friendly, great breakfast at City Table.

Stayed in April 2024

Bathroom is small.

Great location, very clean, nice style, very friendly staff.

Stayed in April 2024

There was NOTHING we didn't like about The Lenox stay.

BEAUTIFUL, hotel in top location, buses and several T stations nearby. Helpful,approachable staff who are always happy to assist. Historic beautiful building with many period features and outstanding rooms, comfiest beds,EVERYTHING you need for a Boston visit.

Stayed in March 2024

NA

Stayed in March 2024

We had to leave it!

From the moment we arrived at the hotel, it stood out from the rest of the buildings around it! This was an "old style" unique boutique hotel that oozed in character! We were met by door staff that rushed over to aid us with our cases and bring them to our reception. We were asked if we needed any water after our long trip from Ireland. (It was needed, along with something stiffer😊) We were "checked in" efficiently with courtesy and professionalism, and the tone was set.. The manager of the hotel 'Paul' came over to us and practically "put his arm" around us with a "welcome to Boston and welcome to The Lennox" greeting. Paul went above and beyond for us, and we were shown to our room (which was huge, and were greeted with Lindth chocolates on the bed, water in the fridge, the room was fantastic and luxurious) We then proceeded to a bar to "wet the lips" (a choice of 4 x bars, all unique styles). We were met by John, who whipped up two "creamy" pints of Arthur's finest Guiness and some fine wines for the girls and cokes for the kids. John knew his stuff and left no stone unturned for us as did Janelle and the rest of his colleagues during our stay. I could say so much more about the beautiful foods we ate and more about the great staff that helped us on our trip. Thanks to Paul and the guys - we have found a new home in Boston when we we come back again. Thanks again, Danny, Tracy, Martin, Pamela, and kids.

Stayed in March 2024

Nothing

This hotel has it all...location , comfort ,great food & drinks and the best staff 👌rooms are spacious and clean . Wonderful welcome from Marcus on reception and Christian looked after us with refreshments and looking after our bags . Great breakfast lunch and diners . Friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh water in rooms everyday . Good size fridge also . We will most definitely return and highly recommend

Stayed in March 2024

Absolutely incredible and welcoming staff! It really made my stay amazing.

Stayed in February 2024

Gym a bit older and small

Great location Old world charm updated for modern comforts Excellent cocktail lounge Good restaurant

Stayed in February 2024