Breakfast, wine hour and snack room were great. Reception staff were so pleasant and helpful

Stayed in May 2024

We loved everything!

Staff, location, staff, breakfast, staff and room! The hotel was in a great location! Very easy to walk to everything we needed! The staff was the best staff I have ever encountered in a hotel! The breakfast was great and anything you needed was at your fingertips! I cannot recommend this hotel enough! I will definitely stay here again!

Stayed in May 2024

Nothing

This location is central to all of the attractions. The staff went out of their way to accommodate me. Will be staying here again

Stayed in May 2024

Everything was great

Location, accommodations and especially the staff.

Stayed in May 2024

Bedding

Location was close to the theater district. Close to restaurant and bars.

Stayed in May 2024

Unfortunately all the rooms are in bad need of a general renewal. The carpeting is dirty & the furniture is shabby. Come on Pearl….please refurbish the rooms; after 14 years it’s time! Under these circumstances I would probably not return.

The free breakfast is really very good. There are many choices & plenty of tables & seats. The hotel staff is friendly & helpful & go out of their way to make sure the hotel guests are comfortable. The location can’t be beat.

Stayed in May 2024

Sink backed up and shower head sprayed everywhere

Location and staff are awesome

Stayed in May 2024

Everything

Stayed in April 2024

Location - in heart of theatre district, around the corner from Times Square, 10 min walk to Central Park. Balcony. Happy hour in lobby. Friendly knowledgable helpful staff. We were made to feel comfortable asking questions.

Stayed in April 2024

Location and staff

Stayed in May 2024

Nothing, I liked it all.

The Pearl Hotel has an awesome location, within walking distance to most of the Mid-town Manhattan sites. It was close to restaurants and also a cute little Italian bakery/cafe. The area was safe to walk around in and the parking garage was not too far from the hotel. The rooms were spacious and comfortable. I would love to go back and stay at the Pearl Hotel.

Stayed in April 2024

Very central to Times Square and amenities.

Stayed in May 2024

Everything in hotel was fine exept breakfast whis was really low cost, bad organized.

Nice place very close to Times Squere.

Stayed in May 2024

Poor breakfast, very limited options (no scrambled eggs, no cheese, no ham, no veggies... just boiled eggs, croissants, butter and jam), no cappuccino.

Perfect location (on Broadway, near Times Square), very clean, friendly staff, spacious rooms, great facilities, snacks & coffee available 24/7, good WiFi

Stayed in May 2024

Location was great. Hotel was clean. Quiet. Spacious room. Facilities in rooms were excellent..iron and ironing board, tea coffee machine. Fridge, microwave.

Stayed in May 2024

Water pooled in our shower Room 807

Location Staff

Stayed in May 2024

The lie of city views. Also My poor son could not wear your robes. Suggestion: Its better to have robes that are too big for the majority rather than the robes being too small for your few bigger clientele over 6 feet 7 inches at 270 lbs. Also, For the price of my Deluxe King Suite room I would expected a roof top indoor pool, an omelet station with sausage and bacon and pancakes to choose from. No ice in the juice, it’s better to have juice on ice to keep it cold instead of it staying in a pitcher watering it down.

Attentive Staff! Keegan Jaime Carlos female front desk staff, forgive me for not remembering your names, but I hope the three ladies know how much my son Tristan and I enjoy his college graduation trip to visit family in NY. Housekeeping were very accommodating with making sure we had all that we needed. I am a changed women after experiencing watching Tv in the bathtub this is my new obsession until I install one in mine.

Stayed in May 2024

Breakfast could be a bit of a muddle when too many people arrive for space available.

Great staff Central location Facilities Very quiet hotel given location Speedy lifts Everything

Stayed in April 2024

The refrigerator is making a lot of noise, so we unplugged it.

Near Time Square. Welcome drinks (wine) are available from 5 to 6 pm daily. All-day unlimited access to the snack and coffee bar. The hotel staff are incredibly kind and helpful, providing exceptional service.

Stayed in March 2024

breakfast food and breakfast area No complimentary water inside the room No bidet

Location

Stayed in April 2024

Exceptionally clean. Helpful and friendly staff. Intimate setting. Great location.

Stayed in April 2024

View was a little limited. The overhead shower was disappointing but there was a handheld one that was much more powerful...would have been better the other way round. Was fairly expensive but it was in NYC so to be expected really.

It was a great location and the included breakfast was a nice touch. Bed was comfortable and staff were friendly and helpful. Room was a good size and had a kitchenette which was useful.

Stayed in April 2024

I wished they would add eggs and milk to the menu. Otherwise it was great.

I always checked the bed, bathroom walls, floors, and stairwells. They were impeccable. The staff was very kind and efficient. While it's in the middle of the buzz and frenzy of the city it gives you peace and quiet. There's also a hidden terrace in some units. But I think guests are not always allowed in. The breakfast was good 😊.

Stayed in April 2024

Not crazy about the shower head.

Love the room and the space. The staff was super friendly.

Stayed in April 2024