Kind of weird there wasn’t free internet. I’m a member, so the charge was wiped from my bill, but I thought that was odd as it’s a basic expectation at every hotel. Maybe it did exist and we just didn’t figure it out.

The flowers in the foyer, the turn down service, comfy beds, apples/fortune cookies, and the coffee in the morning was excellent! The doormen were also lovely and so helpful.

Stayed in May 2024

Nothing really. Only issue i had was that someone took items from the fridge, i noticed it & i was charged for it but fortunately there was no argument when i told them i did not take anytjing. They run a digital fridge system. Also, a few items were tajen from d bathroom (their items) without me being notified. I found all that strange. They had a tent in d garden for a week which takes away beauty from it’s gardens

Rooms are spacious, breakfast is generous & staff very nice! The hotel is on a hill, literally, so be prepared to walk up but it is very central. It is closer to china town, union square etc.

Stayed in May 2024

N/A

The facilities, lounge restaurant and room wete amazing. The staff were friendly and attentive. This was a highlight for me… The Ritz-Carlton New York needs to take a lesson from these guys. My experience there was shocking… but San Francisco RC made up for it.

Stayed in April 2024

This was a great place to stay, location was perfect for us wanting to walk to the Pier as well as China town. Service from all staff was superb.

Stayed in April 2024

N/A

Good view

Stayed in April 2024

Bed was a bit on the soft side Shower water power poor

Location excellent,friendly staff attention to detail.

Stayed in April 2024

Central and stylish accommodation

Stayed in March 2024

They dressed up, and open and close the car door for you every time.

Stayed in March 2024

Thank you very much for everything. Especially your support for my son birthday. He was so happy.

Stayed in March 2024

The $200 pre-charge incase I have incidentals. Strange.

The doormen, the room, the safety & convenience

Stayed in March 2024

The scent or perfume when you walk in the door is absolutely awful . It smells cheap and cloying . I’ve been to excellent hotels that have proprietary scents and they are usually very good . Ett Hemm in Stockholm or Sanders in Copenhagen. The scent at the Ritz made me want to hold my nose walking in and out of the lobby . It’s tacky .

Breakfast was great .

Stayed in March 2024

The length of time it took to get housekeeping to bring extra pillows. The terrible service in the lobby bar where we were grabbing a quick meal at 4pm before seeing Sting with the SF Symphony. Nothing came on. Time or in the proper order. The food & beverage manager did not help or make it right, but we were impressed by the assistant Food & Beverage Manager Carlos Gomez who saw what happened and how his boss did not handle things well. He sent a box of chocolates along with a hand written note apologizing for the bad experience. He represented the Ritz Carlton in the way we expect and respect. Kiddos to him. He did a much better job than the food & beverage manager. And the waiter was terrible. I’ve had him before and he’s been ok. We were not in during any Valentine’s rush and the place was empty.

The rooms, amenities and staff at front desk are lovely.

Stayed in February 2024

The only thing I could offer suggestion about maybe it would be better to store the extra towels away from the toilet. That’s because I heard that every flush can aerosolize waste. Wherever we didn’t need to use any extras this visit.

The service was top-notch. The bed was so comfortable that I slept 7-1/2 - 8 hours, and that usually doesn’t happen in a hotel the first night. The breakfast may have been the best I ever had. The room itself was beautiful with lovely white marble bathroom.

Stayed in February 2024

The 37 parallel restaurant was only open for breakfast. We would have preferred to eat dinner there instead of the bar.

The bar was great, the small wine tasting experience was great, Diva is very knowledgeable and a great host. The location is great just a few blocks from Market street, and the ferry building and right around the corner from China town. There is even a cable car stop.

Stayed in January 2024

One of the front desk lady is being overly enthusiastic to a fake extent that makes me feel uncomfortable…It is not her fault that she is trying her best to do her job. I am just not feeling comfortable.

Stayed in January 2024

Nothing to fault

Awesome - one of the best customer service teams. Club level concierge were exceptional and the attention to detail superb.

Stayed in January 2024

Luxe and in a less busy street

Fabulous place in a great location

Stayed in January 2024

The room we were upgraded to was wonderful however a very long walk to get to

Service and quality offering

Stayed in January 2024

NA

everything was clean and service was excellent

Stayed in November 2023

wifi in 2023 should be free, or just put it in the room rate.. really annoying to have to pay 20$ a night for wifi, everything else was great

pretty great overall, staff is amazing

Stayed in December 2023

NA

Great location. The staff were amazing in all areas. Haley at the front desk was extremely helpful and wonderful for us during our stay! Would recommend here to anyone visiting San Francisco

Stayed in December 2023

The bathroom was super dated and didn’t feel luxurious at all

Service and staff was top notch

Stayed in November 2023

I can't say enough about the friendliness of the staff at the Club Level.

Everything was perfect!

Stayed in November 2023

There is no pool but there is a good gym! No business centre but staff at reception very helpful in terms of printing etc.

The Hotel is beautiful, staff are incredible - so helpful & friendly and the location is safe and central.

Stayed in September 2023