1078 East White Mountain Boulevard, Pinetop-Lakeside, AZ 85935 , United States
Based on 404 hotel reviews
8.2Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
9.0
Value for money
8.4
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 14 May 2024
Marlene
United StatesVery nice room very clean only problem was nobody was there over the weekend otherwise we enjoyed our stay and will probably stay there again
Stayed in May 2024
Reviewed: 17 March 2024
Dave
United StatesThe memory foam bed
Location
Stayed in February 2024
Reviewed: 17 February 2024
Linda
United StatesSpa Tub. Quiet lovely grounds. Well appointed room.
Stayed in January 2024
Reviewed: 25 January 2024
Hector_fg
United StatesThe bathtub drains very slowly. It's probably partially clogged with hair. A dose or two of liquid plumber could fix it, but it should be fixed. The door safety latch was missing. It should be put back for the guest to feel safer at night. The window curtains of the front window are not dark enough to prevent the outside lighting from disturbing your sleep. I offer the suggestion to replace them with room-darkening drapes, or turn off the outside lights at night. There is no on/off switch for the guest to turn off the outside lights himself. Parking is somewhat inconvenient. Depending on your room's parking spot and the amount of snow on the ground, you are either blocking somebody, or somebody is blocking you. I'm not sure how this could be solved, but removing the snow could help a little. I offer these constructive comments in good faith. It is not my intention to put down the place. I like the place. My only motivation is to improve it.
The staff is friendly. The room is comfortable. The location is good.
Stayed in January 2024
Reviewed: 30 December 2023
Selina
United StatesThe front desk was closed and the guy was just ok.
Nice room! Laid back atmosphere
Stayed in December 2023
Reviewed: 2 November 2023
Stephanie
United StatesNo phone or clock in room. Ceiling fan didn't work
Stayed in November 2023
Reviewed: 19 October 2023
Steve
United StatesThe bed was okay, it's a memory foam mattress which was hard to turn over on and hard to get out of.. The bathroom was great with a large tub Jacuzzi jets.. Management should install a couple of grab bars to make it easier and safer to get into and out of the tub. The front entrance needs to add a small step outside the door to make it easier to enter, it's is higher than the other doorways in the complex, seems to be about 12 inches high... Made it difficult to enter and exit the room .
The location was great, you're close to places to eat and visit.. The room was very nice and comfortable, Electric fireplace was a nice touch.
Stayed in October 2023
Reviewed: 10 October 2023
Matt
United StatesNone
Size of the room was excellent, had a great outside seating area, kids were able to run around outside, had enough room for our bikes, kitchenette worked well for us, staff was super friendly
Stayed in October 2023
Reviewed: 7 October 2023
John
United StatesNo breakfast, but with restraunts close by so with the price difference of other motels can enjoy a really first rate breakfast.
Stayed in October 2023
Reviewed: 6 October 2023
Charles
United StatesAdding a toaster and decent toilet paper would be nice.
Crisp, clean room. It was large and parking was great. The person that checked us in was cheerful and helpful.
Stayed in October 2023
Reviewed: 5 October 2023
Jennifer
United StatesUpon arrival, the front office didn’t seem very clean, so it made me nervous. An employee was smoking right outside the front of the office. I don’t want to be smelling cigarette smoke during my stay, especially when checking in. Big turn off. The other positive aspects made up for it though.
Room was so clean!!!! The kitchenette was so helpful and well stocked. It had plates, bowls, silverware, dish cleaning supplies, 2 burner stove top, pots and pans, etc. Extra blankets that were soft, clean and helped me to be warm. Wi-Fi worked well for us. Asked to stay in back for more quiet and being away from the road—was accommodated.
Stayed in October 2023
Reviewed: 24 September 2023
Gregg
United StatesComfort of bed, Kitchen in room and array of tv channels
Stayed in September 2023
Reviewed: 21 September 2023
Debra
United StatesParking was a tight squeeze.
First thing I noticed was the clean floors , impressive. No carpet , wood floors which was nice for my allergies.
Stayed in September 2023
Reviewed: 4 September 2023
Pat
United StatesThe facility is definitely in need of some minor maintenance. It does have a rustic charm overall.
No meals. Location was great. Loved the woodsy setting
Stayed in September 2023
Reviewed: 4 September 2023
Cheryl
United StatesNothing
It was nice having a fire pit to gather around. Each room had a sitting area on the front porch. Parking right in front of your room.
Stayed in September 2023
Reviewed: 14 August 2023
Jennifer
United StatesIt was too hot. The screen in the bathroom was damaged. The sink water pressure was a slow trickle or non existent.
The room was clean and had a nice arrangement.
Stayed in July 2023
Reviewed: 14 August 2023
Michael
United StatesDoors inside and outside need work hard to close and open One light not working
The staff, location, nice room, good price for peak season
Stayed in August 2023
Reviewed: 11 August 2023
Dawn
United StatesShower curtain had mildew at the bottom.
Excellent location. Quiet, pet friendly, helpful staff!
Stayed in August 2023
Reviewed: 8 August 2023
Paul
United StatesRoom on street side, noisy traffic. Lots of dogs and people living at the property.
Large room and location. Staff was nice.
Stayed in June 2023
Reviewed: 8 August 2023
Jeff
United StatesWalking to the den
Much bigger complex than appears from the road., nice kitchenette and large rooms, love our location Room 16 The manager was a hoot, we had some fun banter on the phone, which continued when we checked in
Stayed in August 2023
Reviewed: 7 August 2023
Phil
United StatesThe single lane gravel driveway to the rear units was very tight turn from the front of the site.
The location was perfect for our trip. The room was very clean and the bed was a very comfortable foam.
Stayed in August 2023
Reviewed: 30 July 2023
Tina
United StatesThe sound of the road was kinda loud early in the morning.But it is right off the road so hard to avoid that.
The lady at the front that showed us our room was so nice!I never leave reviews on anything but this place had a great energy 😊
Stayed in July 2023
Reviewed: 15 July 2023
Kira
United StatesThe floors could use a good mopping, the bathroom was dingy, and the tub drained slow but it wasn’t enough to put me off.
The lady that greeted me and showed me to my room was super fun and accommodating. The beds were very comfortable. It felt like a safe location and was quiet overnight.
Stayed in July 2023
Reviewed: 6 July 2023
George
United StatesIt was hard to check in. The office didn’t open until 4:00 p.m. we finally found a worker who showed us to our room. The manager did apologize for the difficulty. Apparently she was at a lake and couldn’t get beck in time. They need more office staff.
The room was nice.
Stayed in July 2023
Reviewed: 3 July 2023
T
United StatesThe parking lot is really dusty. Our room floor was good until you walk in from outside the dust is welcomed.
The manager ANITA is amaZing! The beds were great. Room was very nice.
Stayed in July 2023
Mandelieu-la-Napoule, France
Evenskjer, Norway
Kavos, Greece
Hontheim, Germany
De Haan, Belgium
Tak, Thailand
Sahāra, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content