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  5. Reviews of TownePlace Suites by Marriott Albany Downtown/Medical Center

Reviews of TownePlace Suites by Marriott Albany Downtown/Medical Center 3 stars

22 Holland Avenue, Albany, NY 12209, United States

#25 of 39 hotels in Albany

Guests' Choice

Review score

Based on 125 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.5

  • Value for money

    7.5

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Showing 1 – 25

  • Reviewed: 11 April 2024

    8.0
    I definitely would stay here again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night

    Overall stay was good, expectations of a Marriott Owned property were not met. A few minor maintenance concerns were unexpected. Hot tub jets were not working, cable on one of the tvs was not working, transition point at carpet and flooring was loose and caused a tripping hazard. Refrigerator was unbalanced and very loud and then also room was not furnished with extra linens / bedding for the pull out sofa. All though these things were inconvenient the staff was apologetic and helped make our stay comfortable and restful. The staff was friendly and understanding. Breakfast was good, kitchen staff was overwhelmed by the amount of people coming through the facility.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    9.0
    Was happy with this hotel for my stay.
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    A few nights was woken up by individual being very long in hallway in the middle of the night and one night was woken up by children jump on the bed and hitting the walls. Calledfront desk and was taken care of immediately. Thank you

    Made breakfast in my room. Breakfast smelled wonderful when walked through lobby. Felt very safe with location and parking lot. Very confinient for going to hospital daily.

    Stayed in February 2024

  • Reviewed: 26 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    I found bed bug made the lady aware of it she did not move my room nor did she ask if I wanted to be moved I had to change my towels out myself I was not please about that and as a housekeeper myself things like that a quest should not even have to touch people stay at a hotel to have a little break not to do a job that should have been done

    Easy check in

    Stayed in November 2023

  • Reviewed: 14 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Facility very clean family friendly and pleasant.

    Stayed in October 2023

  • Reviewed: 3 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Key card never worked for parking area, always had to hit the help button

    Room was large and clean

    Stayed in October 2023

  • Reviewed: 1 October 2023

    7.0
    disappointing
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night

    there were a lot of children in the pool from 5pm till10pm screaming and making a lot of noiase and when they left the pool area they were running arround the hotel till late and sadly for us were above us so the banging and loud noise continued late. due to the number of children in the pool area for so long we were unable to use the facilities. the breakfast again should have been good but for the children having most of it nad returnign quite a few times nad using up the produce.

    the room was amazing and the facilities great

    Stayed in October 2023

  • Reviewed: 29 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Floor behind toilet would leak every time you flushed it.

    The space was tremendous

    Stayed in August 2023

  • Reviewed: 12 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Excellent, rooms were great

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Staff. T hey tried to sell me a one time use laundry detergent for $30.

    Big room

    Stayed in May 2023

  • Reviewed: 23 June 2023

    8.0
    Great staff! Convenient location!
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pool was “closed” for servicing but people were using it.

    The staff was wonderful!

    Stayed in May 2023

  • Reviewed: 19 June 2023

    8.0
    It was a great stay. Definitely coming again.
    • Leisure trip
    • Group
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The area. It was clean. The price wasn’t bad for the stay. The pool. Just everything the staff.

    Stayed in June 2023

  • Reviewed: 31 May 2023

    9.0
    Memorial Day Getaway
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pool had to be treated with chemicals which meant it was closed most of the day. The spa Jets didn't work one day. Also a lack of information about the pool closure.

    The room was huge. Full kitchen, the amenities in the room. We had a desk that had a roll top table. The shower was fantastic The breakfast was solid, pool was nice. Spa area was really nice as well. The staff was friendly. The location was convenient.

    Stayed in May 2023

  • Reviewed: 1 April 2023

    9.0
    relaxing
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    quiet and comfortable

    very nice staff

    Stayed in March 2023

  • Reviewed: 24 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    AC is so noisy. i heard most of the guests complained about the AC. they charged me with car charges per night eventhough i do not have car during my stay. the evening guest desk lady is unapproachable and unhelpful.

    breakfast is good

    Stayed in February 2023

  • Reviewed: 7 January 2023

    7.0
    It was room.size and pool for me Otherwise...momma says clean it up!!!!!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The glob of hair i found on the rug in the bedroom. The splatters of paint on floor and other places in the bathroom..Tear up that dirty rug and vinyl that floor. Disinfect and sanitize more thoroughly

    The pool and size of the room

    Stayed in November 2022

  • Reviewed: 4 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The pool and spa was unavailable our entire stay. That was one of the main reasons i chose this hotel. I think all doors should ge checked periodically by someone to make sure they work properly. We were locked out of our bedroom n bathroom right before we were leaving for our event. The staff was right on top on trying to help us.But it took alot to get opened, it was little frustrating..

    Staff was very friendly and helpful during our entire stay.

    Stayed in December 2022

  • Reviewed: 11 December 2022

    7.0
    Hmmm 🤔🤨
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They need to fix their authorization process. I was paying 2 times a day basically. 190 twice a day for 3 days in a row due to their accounting mistake. Was VERY VERY frustrating

    Stayed in December 2022

  • Reviewed: 3 November 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The smell of room was of old cigarettes. The breakfast was - well American...

    The room was big, comfortable beds.

    Stayed in October 2022

  • Reviewed: 25 July 2022

    9.0
    pleasant
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    no smoking rooms

    breakfast

    Stayed in July 2022

  • Reviewed: 18 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Shower didn't work well, weak flow shower head and tub seemed clogged while showering. Breakfast was awful, not the hot buffet hinted on the website. You're better off taking the family to a nearby diner.

    Nice big room, very clean and comfortable. Good location, quiet neighborhood. Bed was very comfortable. Nice kitchenette area.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    8.0
    Great location for downtown Albany.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    I had to call to get linen for the sofa-bed. TV remote did not work. Promise to replace itnot fulfilled. Breakfast was OK, not excellent.

    Staff was very helpful.

    Stayed in July 2022

  • Reviewed: 16 June 2022

    7.0
    Dirty eating area, un-stocked breakfast pantry and parking fee were the downsides.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night

    The Breakfast was the biggest disappointment. We arrival well before the end of breakfast and there were no cups for coffee (I had to go to the lobby to get a cup), there was no juice, no cereal, no oatmeal, no fruit, no waffles. There was a few pre-packaged breakfast sandwiches but they were not hot, Trash cans overflowing. The extra charge for parking just seems sneaky. Include it in the cost of the hotel stay.

    The room was nice, large, clean and comfortable. The location was perfect. Friendly front desk staff.

    Stayed in May 2022

  • Reviewed: 31 May 2022

    9.0
    Awesome property
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights

    Nothing much.

    Rooms were large and spacious. Amenities were great, including the gym and the pool. It was very centrally located, and we could take several walks in the area.

    Stayed in May 2022

  • Reviewed: 14 March 2022

    7.0
    2 fees 1 whip
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    You have to pay for parking -_- per room even if there's a party of 2 that came in one car you're getting charged for

    Hot tube

    Stayed in March 2022

Showing 1 – 25

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