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Reviews of TownePlace Suites Chicago Lombard 3 stars

455 East 22nd Street, Lombard, IL 60148, United States

#8 of 8 hotels in Lombard

Guests' Choice

Review score

Based on 71 hotel reviews

7.0

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.7

  • Facilities

    7.6

  • Staff

    8.4

  • Value for money

    7.2

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 1 May 2024

    8.0
    Overall good experience.
    • Business trip
    • Solo traveller
    • Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    Parking was not the best.

    Very Convenient and I felt safe staying by myself. Breakfast was great.

    Stayed in April 2024

  • Reviewed: 29 August 2023

    8.0
    Husband and I enjoyed our stay will come again
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was very delicious everything was wonderful we also loved the kitchen

    Stayed in August 2023

  • Reviewed: 18 July 2023

    8.0
    Very good
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Well our air-conditioning wasn't working, I told the staff and they came and replaced it. But the second one wasn't doing the greatest job either. The room was so humid and warm. They did ask us to switch rooms or get some individual fans. We just took the individual fans because we didn't want to move all the stuff to another room.

    The location was great. The room was clean and the pillows were awesome.

    Stayed in July 2023

  • Reviewed: 22 May 2023

    7.0
    It's ok. Staff are friendly though
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night

    Small room called a Suite. Breakfast is very basic

    The room is too small for a Suite

    Stayed in May 2023

  • Reviewed: 20 November 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    the furniture a little outdated and the rooms are smaller than the actual floor plans.

    Stayed in November 2022

  • Reviewed: 4 October 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 4 nights

    the only thing good was the coffee

    Stayed in October 2022

  • Reviewed: 21 September 2022

    6.0
    The stay was nice. We just noticed some of the room accommodations were substandard
    • Leisure trip
    • Solo traveller
    • Two-Bedroom Suite
    • Stayed 3 nights

    No dishes available in rented space. No sheets or blankets in space for pull out. Breakfast only until 9 am. Living room furniture was janky and uncomfortable. Kitchen exhaust was poor. Toaster was broken.

    Staff were friendly. Place was clean

    Stayed in September 2022

  • Reviewed: 22 May 2022

    7.0
    pleasant
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    no comment

    facility

    Stayed in May 2022

  • Reviewed: 16 March 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    too expensive

    location

    Stayed in February 2022

  • Reviewed: 30 March 2024

    2.0
    Please don't waste your money.
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The manager was unkind. The room was dirty and all of the furniture was damaged, dirty and very old. The kitchen was barely usable and the shower barely worked. When asked for compensation (the room was over 300 a night) we were told that they were an extended stay hotel and other tenants had caused the damage because they lived there for a long time so theirfore we should expect the room to be damaged. It was a miserable experience.

    The location.

    Stayed in March 2024

  • Reviewed: 19 June 2023

    9.0
    It was really nice i would recommend the property to family and friends
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 3 nights
    • Submitted via mobile

    There was a smell in my room from the kichen sink. Maintenance did come and rectify the problem

    Stayed in June 2023

  • Reviewed: 14 June 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 4 nights
    • Submitted via mobile

    did not have rooms with 2 beds

    Stayed in June 2023

  • Reviewed: 17 October 2022

    5.0
    Facility needs a remodel. All staff were wonderful!
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Dated facility. Fold out sofa was unfit for use. We were upgraded to a 2 bedroom suite.

    location. size of suite.

    Stayed in October 2022

  • Reviewed: 25 September 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 11 nights

    Very few options in the breakfast and everyday same items are served. Apartment size is very small with one bathroom to be shared for 5 guests. Kitchen facilities are almost negligent.

    Location is very good.

    Stayed in August 2022

  • Reviewed: 6 August 2022

    5.0
    Staff fine. Room okay (shower curtains mildew). Breakfast barely edible.
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 5 nights
    • Submitted via mobile

    Pool advertised but not open. “Closed for the season.”

    Not much. Same thing each day. Not very good.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    1.0
    It was awful. Motel 6 would have been better
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    I paid $270 for a room I didn’t reserve. I reserved a king bed with pullout sofa bed for my grandson. My grandson sleep half night on floor other half of night in my car. 1st room they gave me was occupied so they moved me to another room with a full size bed and no sofa bed. I was told they had a swimming pool, pool was closed for the season. I was already stressed because my son was hospital that’s why we went to the area. My stay was a living “hell”. Staff did nothing to accommodate. I usually stay At Marriott hotels and my son and his company always stay at Marriott. We will no longer stay At Marriott.

    Location was great. Breakfast was fair

    Stayed in July 2022

  • Reviewed: 11 July 2022

    1.0
    not very pleasant
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 8 nights

    i got extra charges in my card and room was not worth it!!!!!!!

    location

    Stayed in July 2022

  • Reviewed: 17 April 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The heater blew out cold air my entire stay. I had to use the oven for heat. The toilet kept getting clogged.

    I loved the kitchenette and the size of the room

    Stayed in April 2022

  • Reviewed: 5 April 2022

    1.0
    definitely a trash pit, do not recommend
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    upon arrival front desk lady was unfriendly . I asked for my 2 rooms to be next to each other, she said they couldn’t, however the room they gave me had no heat so then they moved me next to my other room which they originally said they couldn’t! heat in the other room also wasn’t working well. temp outside was in the 30’s. won’t stay here again !

    Paul Mitchell shampoo & conditioner, breakfast was decent. that’s it!!!

    Stayed in April 2022

  • Reviewed: 21 March 2022

    10
    I will be back again to stay
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The smell of weed. I understand it is legal but, I found it disrespectful that people were doing it in their rooms and it was getting into my room and I had to close my bedroom door. I still could smell it even with my door closed

    Everything about my hotel was amazing. It was the best experience I've ever had. I will return again and suggest thus hotel to others to stay in.

    Stayed in March 2022

  • Reviewed: 20 March 2022

    10
    I could live there - it's like a small studio apt.
    • Business trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night

    The computer in the lobby isn't as user friendly as it used to be.

    The breakfast is all one could ask for. I really like the enhanced security! And the lobby smells great. All of the staff is friendly and helpful.

    Stayed in March 2022

  • Reviewed: 27 December 2021

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    They really need an exterminator to come in . I saw a roach in the hallway crawling on the wall and then saw another in our bathroom

    Staff is amazing

    Stayed in December 2021

  • Reviewed: 7 September 2021

    1.0
    Nasty place DO NOT BOOK ,
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Everything. Check in was late we waited a hour for the lady at the desk to go check the rooms to make sure they were cleaned just to still walk in dirty linen , trash rooms that smelled old. This was a family gathering we rented 4 rooms all which were dirty , had mouse dropping info in the cabinets ovens and pull out bed . It was a nightmare for sure . And they promised Booking they would refund and send an email And it’s been well Over 24 hrs and no update yet

    Nothing at all

    Stayed in September 2021

  • Reviewed: 25 August 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    Its was very clean and cozy and the staff was very friendly 😊 I will stay again

    Stayed in August 2021

Showing 1 – 25

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