3202 North Power Centre Parkway, Lake Charles, LA 70615, United States
#28 of 33 hotels in Lake Charles
Guests' ChoiceBased on 484 hotel reviews
5.3Cleanliness
6.0
Comfort
6.1
Location
7.1
Facilities
5.8
Staff
7.2
Value for money
6.4
Free WiFi
6.2
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End of dialog contentReviewed: 8 June 2024
Kristen
United StatesThe elevator was broken. Nobody came to clean the rooms, offer new bedding, replace toilet paper or anything. When I checked in there were no towels in the room. When I asked for some I was told there weren’t any clean towels. Had to keep checking with the front desk the next morning after being told to keep going back to check if they were ready. The TV didn’t work. Saw a couple roaches. The back door that is supposed to be key accessible was broken and stayed open the entire time.
The location
Stayed in June 2024
Reviewed: 30 May 2024
Charles
United StatesBathroom not clean microwave not clean no ironing board elevator broke down
Location customer service
Stayed in May 2024
Reviewed: 27 May 2024
Aaron
United StatesElevator was broken, had issues with keys and crazy neighbors,.
.staff was nice.
Stayed in May 2024
Reviewed: 12 March 2024
Tracy
United StatesCigarette burns on the sheets, no kitchen items supplied, no TV remote in room (cable never worked), fridge compressor super noisy. Booked a handicap accessible room, but none were available when we arrived. Husband is an amputee and they put us on the 4th floor. Not great in case of a fire.
Staff were very friendly.
Stayed in March 2024
Reviewed: 3 February 2024
Sonya
United StatesAll doors slammed. The lady checked me in with a bonnet on her head. Showers had hair and a scrunchie on it. Used roll of tissue. Trash can in elevator,
Location
Stayed in January 2024
Reviewed: 23 October 2023
Evelyn
United StatesMy room was right next to the exit and the door slammed all night long. I was not able to sleep. The office closes at 8 and it’s almost impossible to ahold of someone. The bed was hard and uncomfortable.
Honestly the woman at the front desk was the only positive experience.
Stayed in October 2023
Reviewed: 5 October 2023
Zachary
United StatesNo tiles in room. No shower curtain. Need better pillows or more than 2. Door banged up. Someone tried coming in my room around 4am. Elevator wasn't working.
The rate
Stayed in October 2023
Reviewed: 25 September 2023
Charletta
United StatesIt has a bad smell the bathroom sink clogged .. Hall was nasty 4th floor. Not sure of the odors 😔
Lady at the desk was nice .
Stayed in September 2023
Reviewed: 24 September 2023
Lisa
United StatesSmell like cigarettes
Staff
Stayed in September 2023
Reviewed: 24 September 2023
Jamielynn
United StatesThe room was not clean, the linen on the bed was not clean, piles of trash in the hallway by the elevator,the elevator was not clean, the bathroom was not clean, loud noise like some people was fighting in the room next to me and couldn’t sleep for Loud music playing. I checked out before the office opened.Love Lake Charles like a 2nd to me but will not be come back to this property
It was close to all the food locations
Stayed in September 2023
Reviewed: 14 September 2023
Kasey
United StatesMore than half the hotel was filled with residents that live there. The girl across the hall from me was in an out every 20 minutes slamming the door until the middle of the night. I didn’t feel safe being a single female there.
The price, the front desk staff, and how close it is as from everything.
Stayed in August 2023
Reviewed: 6 September 2023
Kimberley
United StatesStaff was never at the front desk. They stayed outside smoking cigarettes, hanging out etc. bathroom had soap from previous guests which leads me to believe nobody cleaned it.
property looks nice on the outside.
Stayed in September 2023
Reviewed: 6 September 2023
Lieska
United StatesThe walls very dirty , need paint pleases.
The bet sheets clean , and bathroom.
Stayed in September 2023
Reviewed: 4 September 2023
Rebeccaann
United StatesAc didn't work
Friendly staff, clean room
Stayed in September 2023
Reviewed: 2 September 2023
Erick
United StatesClean the bathroom
Stayed in August 2023
Reviewed: 1 September 2023
Amanda
United StatesAc took forever to cool room and the headboard continued to fall off the wall even while we were sleeping very disruptive
Staff was friendly
Stayed in August 2023
Reviewed: 31 August 2023
Jodi
United Statesa lot of clutter or renovation equipment, icebox was outdated, toilet seat had cleaning residue on it, hallways smelled like cigarettes
no long line to check in
Stayed in August 2023
Reviewed: 25 July 2023
Chad
United StatesNo iron and bug problem
No breakfast the staff wonderful and nice
Stayed in July 2023
Reviewed: 19 July 2023
Jacquelyn
United StatesThe staff the smell of the facility roaches everywhere
The price and location
Stayed in July 2023
Reviewed: 18 July 2023
Chad
UruguayNo iron in the room and bug in the room
Nice staff
Stayed in July 2023
Reviewed: 17 July 2023
Terence
United StatesN/A
N/A
Stayed in July 2023
Reviewed: 14 July 2023
David
United StatesOther guests screaming in hall way and pounding on the doors and police were called making it difficult to sleep
Ok
Stayed in July 2023
Reviewed: 23 June 2023
Schnell
United StatesThe housekeepers were loud but nice. The hall smelled strongly of weed and cheap cleaning solutions. My room was smelly. I had to keep the room ice cold or condensation would build up on the floor. There were roaches and other bugs randomly crawling around. When I turned on the bathroom light weed smelled up the room through the air vent.
Distance from the University and places to eat were very close by.
Stayed in June 2023
Reviewed: 6 June 2023
Lucas
United StatesI reserved a double standard room assuming I was getting two double beds and wound up getting only 1 double bed which was very uncomfortable for me and my husband. Also, the one window had no curtains which allowed the early morning sun in; only 2 lights, 1 in bathroom and 1 in kitchen with light switch by the door none by bed, no easy chair or couch to sit on, and there was a toilet plunger in bathroom.
Cleanliness of the room
Stayed in June 2023
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