Nothing. It was perfect for my stay

The decor was absolutely beautiful. Staff very helpful and friendly. Coffee spot on.

Stayed in March 2024

Suggest the food servers do not have mobile phones, especially as it is a service/ a la carte menu and not a buffet. On my 1st breakfast I had to wave to get the servers attention each time I wanted to order something, as they were so busy looking at their phones. After I complained, the service was better the next day.

One of the best in room dining I have ever experienced...fine dining with exquisite presentation. Compliments to the chef. Overall the service was excellent.

Stayed in April 2024

Nothing.

The staff were incredibly welcoming and professional, unbeatable service. The decor is beautiful and the room was very comfortable.

Stayed in April 2024

Nothing really we were glad we out of chaotic downtown to a peaceful part of Hanoi and an interesting square to look over in the mornings with the locals doing their daily exercising which we found very fascinating.

We loved the heritage feel of the hotel obviously a lot of care & detail has gone into this hotel. When returning after sightseeing during the day in a rather chaotic Hanoi it was bliss to return to serenity.

Stayed in April 2024

The colours used in the hotel are mind blowing. It is really an amazing place to see in Hanoi!

Stayed in April 2024

The hotel is a little bit out of the centre of down town Hanoi. Though a Taxi is next to nothing and they have a curtsey bus which you can Wassap them and they will send.

Everything about this hotel is amazing. It is extremely beautiful. The staff are so kind and friendly and it doesn't feel like they are just doing it because it's their jobs. The Massage was great. The price is exceptional. One of the best hotels I have stayed in. Totally loved it.

Stayed in March 2024

whilst not in the old quarter, some could view that as a disadvantage, however providing a free shuttle service and its easy to get about the city using the local and well priced taxi services. Plus we enjoyed escaping the centre of the city for the quietness of our hotel

Well designed and beautiful boutique hotel, in a quiet square away from the hustle and bustle of Hanoi city centre. Most importantly the team working there, were very polite and most helpful, with a special shout out to all the ladies on reception- Thank you +++

Stayed in March 2024

Maya and Andi made the trip fantastic. We also had a bartender who made the nicest drinks and was very personable! Loved the whole experience and made my wife’s birthday extra special!

Stayed in February 2024

Amazing place with wonderful staff. Made us feel like royalty. Location is 20÷30 minutes by taxi from old quarter - but this hotel is absolutely worth those extra miles.

Stayed in February 2024

Maybe a bit too far out

Really lovely hotel the staff were fantastic no complaints

Stayed in December 2023

Honestly the best place I have ever stayed at. It is sort of a concept hotel where every corner fits the narrative - from architecture to food. There is a lot of love for detail and you can feel the 'extra effort' that is being put into this place!

Stayed in January 2024

Staff were very lovely and helpful. Wonderfull experience and services.

Stayed in January 2024

Staff , rooms , sky bar Hard to fault this little gem

Stayed in January 2024

Not many food choices in that area without taking a taxi. But Grab is very affordable in Hanoi and easy to get.

Our room (King suite with balcony) is very nice. It has a kitchenette without cooking ware, but the extra sink is useful during high demand hours. Breakfast is excellent. After a few days in noisy old quarter, we got some much needed peaceful sleep here.

Stayed in January 2024

The windows could do with a little more soundproofing, especially in the mornings when local kids play volleyball in the square nearby. But that's not a show stopper at all, everything else this hotel offers far outweighs this.

Excellent decor, nice location away from the city centre, and the most helpful staff. The cocktails at the rooftop bar and great food at the restaurant are the icing on the cake. The massage at the spa was very good, better than what we get here in Australia. The staff arranged our trips to the palace and Halong Bay, and ensured that breakfast was packed for us when we had to leave early for the Ha long bay trip. I found that being located away from the Old Quarter was a blessing, as the latter is quite hectic and the noise levels are high.

Stayed in December 2023

Nice decor, excellent staff and great food at the restaurant. The Vietnamese coffee is worth special mention. The staff arranged our trips to the Palace and Ha Long Bay, everything went smoothly and the communication and coordination was above par. The shuttle service to the CBD was handy. The rooftop bar offers great views, and the cocktails are good.

Stayed in December 2023

Nothing.

It is said that the quality of a business, particularly a hotel business, is dependent upon the staff working there… never was this truer than with the smarana hotel, hanoi. From the moment we arrived until the moment we left every member of staff was simply incredible - going above and beyond time and time again. Their kindness, politeness and eagerness to please was truly exceptional and something rarely experienced to this level. I am fortunate enough to visit many hotels worldwide - the Smarana is an excellent hotel which is only thanks to their staff. The hotel itself is beautiful, dark and moody rooms leave you wanting to just chill for hours on end. The free breakfast is very nice and the welcome you receive is warm and heartfelt… every single time you are greeted with great staff, from the guy who drives the free shuttle to the ladies on reception to the barman on the rooftop bar (he enjoys making cocktails by the way… and he makes a hell of a good cocktail!). Just the lot of you - brilliant. The beds are very comfortable - and the pillows are lovely, where do I get these?! At home I do not think about spending a lot of money on pillows - but these were probably better than the ones i purchased for hundreds of £’s! There is no doubt that next time I am in Hanoi that I will be back here - as a base whilst staying in Hanoi you will not find much better. If you are reading this review and are considering the hotel then just book it - don’t mess about taking a chance somewhere else.. i promise, you rarely find a hidden gem like this. The hotel is situated about 25 minutes from all the loudness and brashness of the tourist area - it costs about £4 in a taxi, so not a consideration when looking for a peaceful sleep away from loud music and lots of traffic. In these parts of vietnam they use an app called grab for calling a taxi - a bit like uber. The system is efficient and cheap.

Stayed in November 2023

The location and the surrounding bars and cafes. This is not in the Smaranas control but its honestly the only criticism.

The staff were fantastic, Andi in front of house was very very helpful and proactive, "Thomas" in the bar was very friendly and chatty when I was on my first day's alone. Scar was a very cool guy and very passionate about coffee. Use of the free shuttle limousine which was the best bus I've ever been in. I could book the trips with the hotel and the boat trip was superb ! I LOVED the decor and artwork in the hotel. The bed was the most comfortable of the trip.

Stayed in November 2023

Booking system for Spa could be available on line. We had to book through reception which meant times could change. Location is good if you want a relaxing time and away from Old Quarter, but not much to do or eat near hotel as it is a business district. We understand it is great for those who want to relax and be away from the chaos of Hanoi central, but do recommend the Shopping Mall close by (10 min walk), the Pizza Amalfi and Supermarkret is nearby. Much better to just eat at the hotel or use the free shuttle bus which is a very VIP limo bus.

Food was incredible. Breakfast was the best we have ever had in any hotel. Also, (paid for) lunch menu is extremely good value for money! The dinner menu is amazing, Waygu is very good quality, better than we had in the UK. Tea and coffee is exceptional, some of the best drinks we've had. Spa is the best we saw in Vietnam, and great massages. Rooftop cocktail bar is a sanctuary! Free shuttle bus is luxury VIP limo bus!

Stayed in November 2023

The property is stunning. A bit out of the way of central Saigon but there is a daily shuttle which is extremely useful. I loved the rooms which were impeccable, but most of all the staff were superb. Hien was so helpful and really made every effort possible to make my trip so memorable. She helped me with booking travel and trips whist is Hanoi.

Stayed in October 2023

Too bad we could not stay any longer.

The stay at this hotel has been a huge gift for both of us. From the check-in process to check-out, every staff has sincerely took care of us. We have experienced every facility the hotel had. SPA The staff were very gentle and caring of the treatment. They comforted us with kindness and warmful energy. Singing Ball session was even more impressive. BAR This rooftop bar also impressed us in the atmosphere but the bartender was super gentle as well. Listening to consumer's needs and leading the conversation into the happy vibes are also thankful for us. Overall experience has been wonderful, all the staffs were not only responsible, but very sincerly engaged with customers. Very special thanks to Andy. We will miss you very much.

Stayed in November 2023

Staff went above and beyond. The cocktail waiter was tremendous! The set dinner was world class excellent.

Stayed in October 2023

An outstanding hotel experience! Impeccable service, elegant rooms, and a plethora of amenities made our stay unforgettable. The attention to detail and the friendly staff truly elevated our visit. We can't wait to return to this haven of luxury and comfort

Stayed in October 2023

Outstanding hotel! Exceptional service, elegant rooms, and a delightful dining experience. Truly a five-star stay

Stayed in October 2023