Nothing

Most amazing hotel in a stunning location, great gardens and every single staff member extremely helpful and friendly.

Stayed in April 2024

Not all areas are wheelchair friendly. The Red Room restaurant is not accessable for disabled people at all. One would expect that an establishment of the Mount Nelson's caliber and cost should be better equipped

Aftenoon tea was excellent. An amazing experience.

Stayed in April 2024

Nothing

The whole experience was simply outstanding

Stayed in February 2024

nothing! it exceeded all expectations!

faultless from start to finish. and the service was absolutely exceptional. Will definitely return

Stayed in February 2024

The bar needs to be bigger when it rains on the rare occasion!

The staff the service the cleanliness the food the attention to detail the manager of this hotel is clearly a true magician

Stayed in February 2024

Nothing

Everything. Staff, localisation, commodities, food…

Stayed in February 2024

Bed not very comfortable Noisy rooms, you hear every step in the room on the higher level Drinks in the garden take a minimum of 20 to 30 minutes to arrive To the exception of above listed, service very impersonal, team is detached. No effort in conversing even if you come to the same place for drinks every night, and are served by the same people. Rooms was on DND as husband was sick (which they knew), they called, asked to remove the DND to give him get well amenities, they effectively woke him up and had him get out of bed

Beautiful and very well maintained building with a lot of charm. Spacious rooms. Beautiful gardens and grounds beautiful art collection throughout the hotel Great gym Some team members were friendly efficient and chatty, contrarily to most others (special thanks to Sim, All the concierge team, Shepard, and one doorman)

Stayed in February 2024

Service by the pool area could be improved as often we were waiting a little too long and sometimes orders were forgotten.

This whole experience was incredible! Our expectations were met and beyond that we were treated to countless little surprises and amenities. Never have I received these many extras that were also very thoughtful, good quality and true to the brand. Walking through the property grounds in their garden is lovely and the pool area is very relaxing. Thanks to the guest experience manager Adam Lambert we someone to talk to about our stay and they are eager to perform even better for our next stay. All the staff were super friendly and in love with our 6m baby!

Stayed in February 2024

Overall great, every detail taken care off. Still, for such a big location / hotel with so many guests bit too pricy

Stayed in January 2024

There was lot of focus on afternoon tea for external guests meaning that lunch could not be served in the nicest resturant. this did impact the experience. It also spilled over in to the evening as the room was set up for the day time not the evening and there were not enough tables for two outside. for the price I would have expected smart TVs

Lovely and tranquil Excellent staff Great welcome

Stayed in January 2024

The air con broke down in our room on the first night, but the staff went above and beyond to try and rectify the situation, and ensure we had a wonderful stay thereafter.

The hotel was centrally located, within easy access to all places of interest. The hotel and grounds were beautiful, with part of the hotel having been recently renovated. The staff were exceptionally friendly and hospitable. The food offering and room service was excellent, as were the hotel facilities.

Stayed in January 2024

Lovely hotel, lots of history, spacious room

Stayed in November 2023

Unhappy with a charge put on our credit card seven days after we checked out for £85.00. There has been no explanation for this charge. All bills were settled in advance and at check out. In addition, the credit card deposit taken at check in has still not being refunded to our card. After several emails and three weeks later, this has still not been sorted out. Disappointing.

The hotel was stunning, the grounds were beautiful and the staff are great.

Stayed in November 2023

Nothing!

Had the most amazing stay at the Belmond - the staff went above and beyond for us, they made the experience truly incredible. Thank you all so much!

Stayed in November 2023

NOTHING!!!!

Just the best hotel in Cape Town A beautiful colonial hotel with a twist of pure elegance

Stayed in July 2023

I think it would be helpful when booking dinners through concierge if they can let the guest know is the dinner/restaurant will be a 2-3 hour meal. We would have passed on a few places because they were 3 hour lunch and a 3 hour dinner. That’s just too long for us especially with kids. But it’s not the hotel or staff’s fault, only a suggestion!

We will come back! Top of the line. We did not want to leave.

Stayed in June 2023

Ancient plumbing, perhaps a little too big for my taste.

Beautiful grounds to walk about.

Stayed in June 2023

A very special hotel. Our stay will forever be in our memories! The staff without exception were all excellent as was the dining experience

Stayed in May 2023

Just fabulous 👌

Stayed in May 2023

not much

the staff were exceptional, so friendly so helpful

Stayed in February 2023

The spa is a little bit tired in comparison to other Belmond hotels

Beautiful hotel, amazing grounds and swimming pool is lovely. Very comfortable stay, brilliant breakfast - the level of service is outstanding

Stayed in March 2023

Nothing !

Excellent staff, atmosphere, food and location. A true oasis in the city.

Stayed in March 2023

Could not find anything to fault

Quite simply the best breakfast experience in terms of range on offer and location of any hotel in the world that we have stayed in The afternoon tea is quite wonderful too. The pool area is fantastic The staff were smiley, attentive and cared Really a wonderful experience

Stayed in February 2023

Pram or wheelchair access to our room, and from the main lobby area / lift to the pool and breakfast area.

Everything - Especially the staff, the service and the attention to detail.

Stayed in March 2023