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Reviews of Berghaven

17 Main Road, 3257 Underberg, South Africa

#32 of 37 Holiday rentals in Underberg

Guests' Choice

Review score

Based on 31 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.7

  • Location

    8.2

  • Facilities

    7.4

  • Staff

    8.7

  • Value for money

    7.9

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Showing 1 – 25

  • Reviewed: 4 May 2023

    9.0
    Excellent quality and value for money.
    • Leisure trip
    • People with friends
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    Very well equipped. Very comfortable. Very clean. We got exceptional service from the owner. I will happily stay at Berghaven again.

    Stayed in May 2023

  • Reviewed: 1 May 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    Didnt take my hairdryer because said on site had one. There wasn't one. The heater in the room on the wall was not working. Couldn't plug in bed side lamps as there were no 2 pin adaptors. There was coffee and sugar but no milk.

    It was well located. Clean and comfortable.

    Stayed in April 2023

  • Reviewed: 25 April 2022

    8.0
    Very pleasant accommodation.
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 2 nights

    With load shedding being prevalent it would be an idea to have gas facilities to heat up food, make coffee etc.

    Property is centrally located and situated in a beautiful garden. Comfortable accommodation.

    Stayed in April 2022

  • Reviewed: 19 April 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    1. Fridge doesnt make cold 2. No braai on the patio

    Space and the fire place

    Stayed in April 2022

  • Reviewed: 21 February 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights

    The oven needs a good clean

    Location is good

    Stayed in January 2022

  • Reviewed: 7 September 2021

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    Nothing I can complain about

    Everything was perfect. Location, facilities, place. Definitely would go again. Fantastic

    Stayed in September 2021

  • Reviewed: 30 April 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 1 night

    The camp chairs were all broken, the beds are saggy , thedown stairs toilet is far to small to get onto.

    Stayed in April 2023

  • Reviewed: 28 January 2023

    1.0
    Same as above
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 1 night

    Unfortunately we didn't like Berghaven, wish we had know about the road works which made the house horrible with the notice and dirt coming off the road, carpets need replacing, house itself wasn't clean Sorry it wasn't a pleasant stay at all Slow communication from the property on location for dinner

    Stayed in January 2023

  • Reviewed: 6 September 2022

    5.0
    The place is a bit out dated
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 4 nights

    The place is a bit out dated

    Stayed in August 2022

  • Reviewed: 22 November 2021

    6.0
    Sani Stagger stay
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    The place needs a lot of TLC.

    The location and the log cabin feel

    Stayed in November 2021

  • Reviewed: 9 August 2021

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    Not at all like the pictures on booking.com. The couches were broken and uncomfortable. Bedroom door doesn't close, bathroom door doesn't close. Both these areas are where you would want privacy. The oven is unusable, the door is broken and doesn't have a handle. Knives are blunt and utensils fall apart when you use them which made cooking really frustrating. A nail sticking through the floor in the kitchen which kept hooking onto our shoes. The shower is in dire need of a deep clean. We're very disappointed with our stay. Definitely wasn't worth paying over R1000 per day. Would have been nice to know that the cabin is next to a very busy road with trucks going past day and night. After our arrival I looked at the pictures and reviews on booking.com and saw that the above mentioned issues were mentioned as far back as April!! Nothing has been done to rectify any of the issues. Yet, guests are expected to pay the rate for accommodation that is nowhere near what is being advertised on booking.com.

    Stayed in August 2021

  • Reviewed: 10 July 2021

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2021

  • Reviewed: 4 July 2021

    10
    Amazing time we had!
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    I was hoping the gate will be secure but it was pretty safe.

    The yard was big enough for kids to play outside and BBQ facilities was excellent.

    Stayed in July 2021

  • Reviewed: 7 June 2021

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    There were a lot of broken fittings, oven door handle was missing, broken tiles around the fireplace, nail sticking out the floor in front of the sink, missing heaters, broken heating panels, broken couch, room doors that could not be closed without placing a suitcase behind it. None of the bathroom room doors could latch or lock. One of the bathrooms had a door that couldn't close at all and a tub where the handheld shower was removed. There was exposed wiring in the bottom room. The whole accommodation looked grimy and was dirty- all photos were sent to the host. Drawers were utensils were kept were dirty, dust on everything, stains on pillows and cushions, dirt Marks on the stove, on the walls, doors, cupboard doors etc. It really needs a deep clean and some attention. Light bulbs missing from the fittings or not working in several places, keeping everything dark. Chipped crockery. We stayed the 3 nights because we could not get alternate accommodation but we would not recommend this property to anyone else. We let the host know the issues on the first night, she offered to send in a cleaner which we were not comfortable with. She also arranged for 2 portable heaters for us to use. With regards to Maintenance, no solutions were offered only excuses. Conversation with host and photos are available should this be required.

    Location was good. Very quiet.

    Stayed in June 2021

  • Reviewed: 3 June 2021

    10
    Please have some fire starters like blitz on hand for late arrival guests.
    • Leisure trip
    • People with friends
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    The driveway needs a bit of attention at the entrance.

    It was awesome. Good location quiet close to amenities.

    Stayed in June 2021

  • Reviewed: 30 April 2023

    8.0
    All good
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 1 night

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 23 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 31 December 2022

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 28 December 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 26 November 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in November 2022

  • Reviewed: 10 February 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2021

  • Reviewed: 30 January 2022

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2022

  • Reviewed: 28 December 2021

    9.0
    Superb
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2021

  • Reviewed: 9 December 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 1 night

    There are no comments available for this review

    Stayed in December 2021

Showing 1 – 25

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