s/n Pilanesberg National Park, North West Province, 0001 Pilanesberg, South Africa
#10 of 12 hotels in Pilanesberg
Guests' ChoiceBased on 953 hotel reviews
8.6Cleanliness
9.2
Comfort
9.1
Location
9.0
Facilities
8.7
Staff
9.4
Value for money
8.4
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2023
Heleen
South AfricaFor the price per night, one would expect at least one drink to be included in the afternoon game drive as well as water and coffee to be placed in the room daily. The noisy generator close to some of the units.
Spacious quiet rooms next to the bush. Lovely main area next to a watering hole where we saw rhino and elephant. Great food and very friendly staff.
Stayed in May 2023
Reviewed: 27 May 2023
Selwyn
United Kingdomexcellent service and wonderful, warm staff made you feel at home. great overall experience from game viewing to meal services, it all felt very personal.
Stayed in May 2023
Reviewed: 19 May 2023
Myra
South AfricaNO WIFI IN UNIT 8. NO NETFLIX no
Hospitality was great. Good rangers. Staff
Stayed in May 2023
Reviewed: 11 May 2023
Austin
Swedennothing!
beautiful rooms and great location in the bush!
Stayed in May 2023
Reviewed: 10 May 2023
Fendari
SwitzerlandThe villas were a bit dated
Great staff and safaris. The food is simply amazing.
Stayed in April 2023
Reviewed: 8 May 2023
Dr
GermanyNothing
Very friendly staff, awesome gamedrives with Freedom in a stunning landscape, excellent food, big and very clean rooms with a view to the bush.
Stayed in May 2023
Reviewed: 8 May 2023
Vivien
AustraliaBar staff were a little inexperienced and some special promotions were not available due to stock problems.
Breakfast was excellent and ready when we returned from Safari. Dinner was varied and featured local food. Loved the Braai. The location with both the private Park and close access to the public Pilanesburg National Park gave the best possible options for seeing a wide range of animals close up on each of our three days with very experienced, knowledgeable, passionate guide Sean. Lovely relaxed atmosphere throughout the resort. .
Stayed in April 2023
Reviewed: 3 May 2023
Thulisile
South AfricaNone
The place was super great including the food, staff and game drive. The ranger "Phillip" was very informative 👌
Stayed in April 2023
Reviewed: 2 May 2023
Brianna
Australia- Our room had a few maintenance issues that need fixing: the door latch was broken, the bathroom light fixture was hanging off, and there was a hole in the wall where the ants were constantly entering. - The pre-arrival organisation wasn't great. I had requested a babysitter for our 4-year old months in advance and was advised to 'book on arrival.' Upon arrival, the reception staff asked why I hadn't booked ahead of time. Reception was able to find an amazing sitter who we loved, but the stress and hassle could have been prevented if the booking staff and reception staff communicated with each other more clearly. - The location of Black Rhino in a remote corner of the park means a one-hour drive to get into the main park, which meant LONG morning drives (5:30-11am).
Beautiful main lodge area, nice pool and grounds, and big spacious rooms with both indoor and outdoor showers. Kids loved the babysitters and bumble drives. Food was excellent, and we loved that it was all buffet style, so we could eat dinner quickly with the kids and get them into bed. Some great animal sightings very close to the lodge.
Stayed in April 2023
Reviewed: 1 May 2023
Neil
SwitzerlandThe staff at Black Rhino were fantastic. They made this a truly memorable occasion which my family and me will treasure.
Stayed in April 2023
Reviewed: 27 April 2023
Jacinda
Australiano fresh water bottles supplied to the room daily, only upon check in.
our stay was fantastic, the room was beautiful and kept impeccably clean by the staff each day. we had an incredibly knowledgeable ranger take us on our game drives each day which was always a highlight and meals were always varied and delicious.
Stayed in April 2023
Reviewed: 16 April 2023
Peter
South Africanoisy generator running in the middle of the accommodation which keeps people awake and should be moved. too many noisy kids.
location and staff, easy to find and rooms very good. Safaris were excellent
Stayed in April 2023
Reviewed: 15 April 2023
Simon
South AfricaSmall and personal.
Stayed in February 2023
Reviewed: 14 April 2023
Toni
ThailandThat we only stayed 2 days! Loved it there
The staff, the food, the rooms, and the game drives were incredible! Our Ranger, Sean, explained so much about the park, the vegetation, and the wildlife. His passion for his work was so evident, and it greatly contributed to the game drives. We were safely "up close and personal" with so many animals ......we even saw a pride of lions!! It was an absolutely amazing experience for our family! Thank you, Black Rhino Lodge!!
Stayed in April 2023
Reviewed: 10 April 2023
Mariana
South Africathe pool area could be better maintained specially the kids play area which needs some cleaning. I understand their focus is on the game drives but if they accept kids they should give it a bit more attention to these areas.
comfortable spacious room isolated from each other so very silent too. Food is tasty even though they don’t offer a huge variety of different things, everything we had was delicious (specially the meat).
Stayed in April 2023
Reviewed: 9 April 2023
Ryszard
United Kingdomexactly as advertised
Stayed in April 2023
Reviewed: 5 April 2023
Miranda
United KingdomAmazing room, friendly staff, good food and game drives.
Stayed in March 2023
Reviewed: 5 April 2023
Jeroen
Netherlandsno separate room for the children, so we spend the evenings in de bathroom 😜
childrens chairs, great food, good game guides
Stayed in March 2023
Reviewed: 4 April 2023
Kevin
South Africaall was good
Stayed in April 2023
Reviewed: 31 March 2023
Karline
South AfricaWe did not see as much wildlife as was expected but the guide made up for it by pointing out birds, plants and small creatures, telling us interesting facts about each
The food was excellent and abundant. The venue was beautiful. But what made our stay so special was the people. From the moment we arrived until after we left we were made to feel appreciated and special
Stayed in March 2023
Reviewed: 29 March 2023
Monique
United KingdomThe food was great, the game drives where amazing our guide Dewalt was a really great guide which made our stay very enjoyable. The Zulu dancing around the fire was a great experience to show back home, a true African feel. Will definitely be back and will recommend, just hope you don't get too popular that we can't afford it anymore!
Stayed in March 2023
Reviewed: 27 March 2023
Elaine
United Kingdomhaving to pay for your drinks on safari at the sundowner.
waterhole being on the property
Stayed in February 2023
Reviewed: 25 March 2023
Systems
United KingdomWifi a bit dodge but who cares
What an amazing few days. Staff cant do enough to make your stay wonderful
Stayed in March 2023
Reviewed: 20 March 2023
Denis
South AfricaNothing. All very good.
All meals were of a very high standard. The staff were exceptionally friendly, polite and a cut well above the norm. Game rangers were knowledgeable and made the game drives interesting.
Stayed in March 2023
Reviewed: 17 March 2023
Sonia
AustraliaN/A
Beautiful Setting
Stayed in March 2023
Sirmione, Italy
Johannesburg, South Africa
Hergiswil bei Willisau, Switzerland
Taichung, Taiwan
Pokhara, Nepal
Kenting, Taiwan
Sidi Kaouki, Morocco
Ho Chi Minh City, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content