175 Snell Parade, Marine Parade, 4056 Durban, South Africa
#29 of 85 hotels in Durban
Guests' ChoiceBased on 19312 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
8.6
Value for money
8.4
Free WiFi
7.9
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End of dialog contentReviewed: 7 April 2024
Zikhona
South AfricaMy door had a problem with locking. I came in twice after house keeping and the door was not locked, the cleaner who was in that floor called maintenance as she could see the door wasn't locking. The matter was not resolved, I slept with fear. The sky pool pump was switched off on Tuesday night the water wasn't heated and pool had a horrible smell. There was no peace in the rooms as we could hear everything happening next door. Had difficulty sleeping 😴
Staff was very helpful and welcoming, always willing to go the extra mile. Breakfast was scrumptious! Sky pool was very nice and 'the water was so blues' until they switched off the pump on our last night...
Stayed in March 2024
Reviewed: 5 April 2024
Cebo
South AfricaOne of the pillow had orange like stain but didint complain or ask for replacement because we checked in very late.
Breakfast was good, the only thing that was not correct is burnt bacon and there were no croissant. Otherwise i enjoyed it.
Stayed in April 2024
Reviewed: 5 April 2024
Khabonina
South AfricaI was not allowed to take a towel from my room to the beach. I waited 20 minutes for a hired towel, only to find out that my time was waisted. The security said all the hired towels are dirty therefore I should go back to my room again to take the towel. 😡😡😡
Breakfast was super 👌 Next to the beach ⛱️
Stayed in April 2024
Reviewed: 5 April 2024
Bidvest
South AfricaThe furniture in the room was terrible. The room smelled like a septic tank. The toilet and basin were blocked most of the time. The curtains were dirty. On of the beds that they put together had a broken leg. The tray that stores the coffee and teas was rusted and not clean. I think you can do with replacing the furniture. we stayed in room 602.
I liked the breakfast and your staff is very good
Stayed in April 2024
Reviewed: 5 April 2024
Akhona
South AfricaGreat location and the breakfast was delicious.
Stayed in April 2024
Reviewed: 4 April 2024
Kabelo
South AfricaEverything is perfect
Perfect
Stayed in March 2024
Reviewed: 4 April 2024
Margaret
South AfricaThe staff made my husband's birthday a day to remember. Amazing
Stayed in February 2024
Reviewed: 4 April 2024
Trish
South Africafood
balcony view
Stayed in March 2024
Reviewed: 4 April 2024
Joly
South AfricaStaff are noisy and not organised
Room was big and close to the beach
Stayed in March 2024
Reviewed: 3 April 2024
Kemmone
South AfricaThe cleaning team stole our vibrator. ☹️
The food.
Stayed in April 2024
Reviewed: 3 April 2024
Thulile
South AfricaFood
Yes
Stayed in March 2024
Reviewed: 3 April 2024
Bonnie
South AfricaThe breakfast is very bad tjoo
The room was OK
Stayed in March 2024
Reviewed: 3 April 2024
Goodness
South AfricaPlease change your pillows. They are too hard, it's like you put 2 pillows in one case. Otherwise the bed was so comfortable
Stayed in March 2024
Reviewed: 3 April 2024
Mulaudzi
South AfricaThe room was dirty when we first arrived but the cleaners came in rescue. There were long Q for check in and the processes were taking long.
The food was well prepared and tasty. We had a breakfast and dinner. The room was dirty when we arrived, we had to call for cleaners. We were in the sea view room.
Stayed in March 2024
Reviewed: 2 April 2024
Nigel
South AfricaThe one side of the bed was sinking extremely bad
Everything was good
Stayed in April 2024
Reviewed: 2 April 2024
Paul
South AfricaAll good
Great
Stayed in March 2024
Reviewed: 2 April 2024
Rumbidzai
South AfricaThe reception called me to ask about payment at 07:00 am in the morning while I was sleeping This is horrible hospitality and I would have preferred they addressed me about it before breakfast or at checkout.
The breakfast is the best part.
Stayed in March 2024
Reviewed: 2 April 2024
Elizabeth
South AfricaLoved the food, how safe the area was around us. Doing another December trip to Durban. Thank you booking.com
Stayed in April 2024
Reviewed: 2 April 2024
Ndlovu
South Africaair conditioners outdated and complicated
Breakfast, Room and view excellent
Stayed in April 2024
Reviewed: 2 April 2024
Sibusisiwe
South AfricaI had to go and for myself the parking visibility,from the security I had to go back to the reception to pay for a parking slot and still the receptionist sent me back to the security lady for another piece of paper from there I went back to the reception.I asked if was the up and down necessary? To my surprise,the only answer they had to respond with was, "WE MADE YOU A FAVOR TO EVEN GET YOU A PARKING" Mind you,the one that I had to pay for every day,I was so disappointed.I had no choice except to take everything they said so that I could go to my room.
Almost everything 😌 🙌
Stayed in April 2024
Reviewed: 2 April 2024
Mpho
South AfricaBreakfast was delicious but fruit salad had fruit flies.
Stayed in April 2024
Reviewed: 2 April 2024
Tristan
South AfricaAircon was not working. Contacted reception. They said they sending someone up but no one came.
Staff went out of their way to give me something small for my birthday.
Stayed in April 2024
Reviewed: 1 April 2024
Khethiwe
South AfricaOur room was clean but there were cockroaches.
The breakfast was great and the staff was always willing to help.
Stayed in March 2024
Reviewed: 1 April 2024
Duduzile
South AfricaNothing
Breakfast
Stayed in March 2024
Reviewed: 1 April 2024
Thuli
South AfricaThe curtains and glass door need cleaning
Breakfast was delicious, we got excellent service from the waiters. The staff was friendly and helpfull.
Stayed in March 2024
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