The management of the hotel is very poor, arrogant and selfish. Actually, they are incompetent. I booked for a stay a month in advance and I told them my flight was delayed but they refused to move my booking simply because the rates were cheaper. The hotel was not full, that hotel is never full except on exceptionally busy periods. The reason I said that they are incompetent is because they punish the clients who book early by overcharging them. This has happened to me more that 3 times already. Booking in advance at this place will always cost you too much than booking a couple of days or the date of your arrival. How ridiculous is that?

Stayed in March 2024

Breakfast WoW

Very lovely although it was full

Stayed in March 2024

The WiFi was a little unstable and the bathtub could have been wider. The window in the bathroom opened to the hall, which meant the fresh air I needed came at the risk of some weirdo probably seeing what he's not supposed to. Other than that, it was great.

I enjoyed the service, especially at the restaurant. The buffet was DELICIOUS and there were so many options!! It was affordable too. The staff are friendly - the waiters were so nice! The seating on the first floor is very comfy while you wait for your taxi. The chocolates on the bed in our room were nice too. I could watch Netflix on the flatscreen and the bed was very comfy. We had a lovely view of the ocean from our balcony. A good room for a night's stay.😊

Stayed in February 2024

They gave us two single bed one bed had a problem with the heels it kept on coming off.

Cleanliness

Stayed in March 2024

Nothing

Everything, hospitality at breakfast,cleanliness and the welcoming staff

Stayed in March 2024

Hotel view

Breakfast was fantastic thank. Room was behind not at front of the beach which was not good. View supposed to be good if I was on the front.

Stayed in March 2024

The cleaning staff was very noisey in the morning ,the place is not as clean as it used to .

The breakfast was divine 😋. The location is also very close to the beach. Staff was also very friendly, especially in the dining hall.

Stayed in March 2024

the reception staff was not friendly

breakfast was amazing. the room was amazing ( we didnt have a beach view ) i just wish the reception staff was a bit more friendly and helpful. we were checked in to a room that was occupied.

Stayed in March 2024

We had to use one bathroom and there was five of us in a family suite

The location is good. It’s very clean and the staff there are very friendly.

Stayed in March 2024

Our rooms were not properly cleaned, the rearranged of our beds without consulting us, toilet rolls in the toilet was a problem and we have to make a call almost everyday to get them and lastly the towels was a problem cause were were four ladies but we were given 2 bath towels and 2 hand towels most of the time and we have to buy drinking water everyday because were were only been provided by drinking water on our arrivals and I have been to Blue water hotel twice and we were provided with water everyday, this was my third time but the service on our rooms was not the one for us except the lady who brought us chocolates at night with a smile...big up to her...very friendly indeed.

The view from hotel was owesome, breakfast was more than delicious and the waiters were very friendly.

Stayed in March 2024

I didn't like the bathroom, so tiny. When I arrived my special arrangement was not in place.

The view was spectacular. The room was clean and very neat. Thank you to the manager who quickly sorted out our special arrangement that was not in place when we arrived. Besides that our stay was great!

Stayed in March 2024

The beach. We had to go down the road to enjoy swimming in an environment that felt safe. The beach at Blue Waters is now full of "ämaPhara"/Nyaope addicts, who look like they can rob you at any time. The Ethekwini municipality needs to do better.

Had a great time at Blue Waters Hotel. My kids especially enjoyed the Lindt chocolate treat that they got every night. Breakfast was great. The family rooms are beautiful. Thank you Blue Waters for a memorable vacation. See you again soon.

Stayed in March 2024

Friendly staff

Stayed in March 2024

Few toilet paper in family room

Superb breakfast even for vegetarian 👌

Stayed in March 2024

No lift from parking lot

Sea view

Stayed in March 2024

None

Accommodative and the staff was humble. The know how to treat the customers with respect.

Stayed in February 2024

Nothing!

Wow 👌🏼 I liked everything,

Stayed in March 2024

I mainly liked the proximity to the sea and the food court at the casino. The breakfast was a real feast fit for royalty. The surrounding gave assurance of safety. The view gives a coastal serenity of the sea and Mabhida stadium gives a perfect flare.

Stayed in March 2024

The front desk staff are not very helpful . The lack of parking is frustrating as it results in parking on the street which is not great.

The location is great .

Stayed in March 2024

The bed was poor quality.There were cockroaches in the room.

Breakfast was excellent.

Stayed in March 2024

High cost of under-cover parking, with bays standing empty.

Breakfast

Stayed in March 2024

Room security system, it gave us a bit of trouble on our arrival

View, pool

Stayed in March 2024

The price was too high.

Stayed in January 2024

There was no sink to wash the cups that we had used.

The overall experience was awesome. My sisters and I had a good time.

Stayed in March 2024

The fact that they don't serve a takeaway coffee and a croissant or muffin if you have an early meeting and you are not able to have breakfast very early. I visit a lot of hotels where they just put an urn and few savories for guest who go for early meetings and don't have the luxury of sitting down to enjoy breakfast. It was a let down for me especially for your establishment. Durban is very humid and it would be helpful to have a flat sheet as well especially during summer/ autumn and spring months.

The room was clean and sea facing. The check in and check out process were seamless and the staff was very friendly. I liked the cake and the juice at reception, its thoughtful as sometimes you arrive at a hotel tired and hungry.

Stayed in March 2024