Nothing.

The food.

Stayed in August 2023

Stayed on 11th floor only one lift to the 11th floor sometimes had to wait a while for the lift

Close to the convention centre where we needed to be for the netball World Cup

Stayed in July 2023

The basin in the bathroom wasn't draining properly. The one room didn't have bedside tables. Not all plug points worked (check kitchen) Please put 2 prong plugs in the plug fittings against the wall for if guests forget to bring adapters. Wifi code should be visible somewhere. We had to phone reception for it. The one key card didn't work when we got back that evening. Kitchen needs scissors.

Nice bedding and shared space.

Stayed in July 2023

Standard rooms windows opens up to a view of pipes. No sunlight. Very disappointing. Bathrooms need attention. Water pressure was a problem. No hair dryer in room.

Location. Friendly staff

Stayed in July 2023

There was a stench in the kitchen and 1 of the rooms were leaking so we had one room short. However, we were offered free dinner and breakfast to compensate for it.

The staff were very friendly and helpful. Place was beautiful.

Stayed in July 2023

BREAKFAST

Stayed in June 2023

Staff was great

Stayed in July 2023

The staff was friendly and accommodating. Just amour bathroom tap could not closed but that was all sorted.

My booking was not breakfast included and I had to pay but that was ok. The breakfast was good just not a huge variety of food.

Stayed in July 2023

No dstv

The staff at reception were very friendly and helpful. Room was nice and comfortable clean and tidy. Restuarant food was nice really enjoyed that. Location of hotel was nice

Stayed in May 2023

Parking garage entrance.

Breakfast and all other meals were very tasty.

Stayed in May 2023

kitchen is not well maintained, does not have enough equipment

location was excellent

Stayed in May 2023

Batteries in remote not working

Efficiency and friendly no hassels

Stayed in May 2023

Breakfast should be part of the bed package

Good and convenient accommodation. Was asked to pay for breakfast which did not meet my expectation. I thought this was part of my payment for bed.

Stayed in May 2023

Had dinner one night in the restaurant, the food was delicious but the service was not good, the waiter took 20 minutes to approach us with a menu, we were clearly looking around waiting, it was dinner time. I actually had to go to him and ask him for the menus. Once the order went onto the kitchen the food was delivered quickly. Our waiter never came back to us for desert order. He was standing behind the bar leaning against the wall, on his phone. We asked a waitress for assistance. I had to again go to the waiter and ask him for the bill. We didnt leave a tip. On another day we had lunch there and the waitress who served us was good at her job, we left a tip that day. The area outside the hotel has a lot of homeless drug addicts, we saw drugs being openly taken. The hotel should speak to the SAP to address this issue.

My room was clean and quiet. The air conditioning worked perfectly. The bed was very comfortable, the pillows were really good. The WiFi in the room was good, no complaints. I stayed 2 nights/3days here and during that time there was no load-shedding, perhaps because it is in the CBD? The room was quiet despite facing the street, I didn't notice any noise. The TV worked fine. The bathroom was good, water pressure and heat good.

Stayed in April 2023

We were two in the room the slippers provided was one water was provided once only with the explanation of package but no clear defined information provided.

There was variety of food for the breakfast and it was fresh.The service was prompt asked for and iron it was swiftly facilitated.the room was adequately stocked with supplies the only challenge.The room was in a serene location and it was comfortable .Room service was very helpful .The room was big spacious and well lit .

Stayed in April 2023

Could Improve - Reception side - Soemtimes there is only 1 person and some guests wait and queuing to be assisted. This also lead to the reception phone kept ringing as no one was answering as they were attending the other guest.

- Nice breakfast - Friendly staffs - Loction in CBD and close walking distance to office, shops etc

Stayed in April 2023

The poor service from front desk to get my car from picabel parking

The rooms was nice and big and very comfortable

Stayed in April 2023

Room no view. Annoying sound all night!

Location

Stayed in April 2023

the restaurant staff

Stayed in April 2023

enjoyed

Stayed in April 2023

Had to ask 4 times for ironing board and still didn't get it. Room had no view or even daylight coming into the room

Free WiFi was better than expected

Stayed in April 2023

Perfect for me and family

Stayed in April 2023

Beside the hotel been old, all was good.

Breakfast was on point, staff was friendly and helpful. We enjoyed our stay

Stayed in April 2023

Noise in courtyard and noisy guests in adjacent rooms over long weekend!

Fridge and kettle in the room. Lovely hot water in shower and bath. Air-conditioned room. VERY central! Close to bus stations.

Stayed in April 2023

breakfast

Stayed in March 2023