A bit old style

Staff / restauration / room cleanliness

Stayed in April 2024

Nothing!

The staff members were all so friendly, helpful and attentive. The room was wonderful and a really comfortable bed. The spa was lovely as was flames restaurant.

Stayed in April 2024

Friendly, efficient service

Stayed in April 2024

Nothing not to like at Four Seasons. Just might be the hot side of breakfast could have more varieties.

100% definition of a 5-star starting from the driver receiving you in a Tuxedo with your name written on a tablet to the final exit where the reception team come to make sure you are well-settled in the car. Overall next level of hospitality. What striked us was when we ordered for a special menu and chef of a 5-star hotel personally walks to you to take notes of what you wish to have, advises you, prepares the menu and comes to your room with his team to make sure that the food is upto expectations - it was a never seen before for us.

Stayed in April 2024

Nothing, all was great

The connection of the room to the pool through the terrace.

Stayed in March 2024

Could do with a light refurb.

They looked after me after a 8 hour flight delay exceptionally well

Stayed in March 2024

The room was spacious with exceptional views. The food from the Flames restaurant and the room service was amazing. The staff were very friendly, professional and did everything to make our stay one for the books.

Stayed in March 2024

Nothing a beautiful hotel

Nearby the wedding venue Friendly and very helpful staff

Stayed in March 2024

Price should at least include full/ half board

comfortable and quiet space

Stayed in March 2024

Service at Flames need to be moved attentive during the evening.

Stayed in March 2024

There was nothing we didn’t like.

Beautiful hotel with spacious and extremely comfortable rooms. The staff made us feel so welcome and did everything they could to assist us which was much appreciated (the hotel WhatsApp works well!). The rooftop restaurant has incredible views and an amazing menu!

Stayed in March 2024

Everything. Great staff, facilities and food.

Stayed in March 2024

Hotel management was unfriendly and lacked professionalism.

Room was very nice but small. Breakfast was very good. View was nice. Housekeeping staff was exceptional. However, the management was way below par.

Stayed in March 2024

Not much! I would like to see another vegetarian option or two on the menu for lunch and dinner.

The Westcliffe's staff are a treasure- they are so welcoming, warm/kind/interested- and nothing is too much trouble. The whole property is immaculate, our room was beautiful with a stunning pose of flowers on arrival- plus various delicious snacks and nibbles. The room itself was large, with a large bathroom, with bath and seperate shower and WC. We had a verandah outside, which was perfect for sitting in the morning. The room was very quiet, AC worked well-- and a range of chargers and connectors for electronics/ streaming etc. Pools beautiful and the Best Gym-- huge range of modern gear, towel fridges, fruit and coffee. Nice floor mats and yoga mats. This was really appreciated by me.

Stayed in January 2024

A nice indoor bar would be nice

Service

Stayed in February 2024

The staff. They were unbelievable. Lulu cooked an amazing breakfast. Everyone was unbelievably helpful and friendly and kind

Stayed in February 2024

Nothing

Serene

Stayed in February 2024

Breakfast was very disappointing. Selection was not great. Hot food took over an hour to arrive and was so badly presented.

Room was nice and bed very comfortable

Stayed in February 2024

The carpet had a smell

Service

Stayed in February 2024

Beautiful room

Stayed in November 2023

It is a bit far from Sandton if you want o go shopping. Also, it can be a bit inconvenient seeing it is built on a hill. It is not easy to get from a high room to the bottom. You have to take little carts.

The Weatcliff was a truly memorable experience. We arrived Christmas Eve and were upgraded to the presidential suite with views of the Johannesburg Zoo. We could see elephants in the distance. Our room was spectacular and it had a huge patio. The beds were so comfortable that now I’m researching 4 seasons beds! We ate at the restaurant Christmas Eve with family that we were visiting. It was beautifully lit with entertainment, great food and even Christmas crackers. Breakfast was an unforgettable experience with one chef whose entire job was to peel fruit. The service was impeccable from picking us up at the airport to depositing us back two days later. Everyone was warm, annd so, so welcoming. I would defintely stay at the Westcliff again. It is really beautiful.

Stayed in December 2023

Service was a little slow in general, but always very friendly. For instance, we had asked for an extra bed at then time of booking, which was not in the room when we arrived in the late afternoon of January 4th. I asked for it to be brought there while we were out for dinner, but it still as not there when we got back several hours later and it took them almost an hour to bring us the bed after I had asked for it a second time.

The breakfast was fine, but waiting time for omelettes and crepes was unacceptable and service in the breakfast room was in general quite slow.

Stayed in January 2024

View ,staff and service

Stayed in January 2024

Not much. But they forgot the cake I requested and had to make it while I waited.

The friendly staff n service

Stayed in December 2023