126 Buitengracht Street, Cape Town CBD, 8000 Cape Town, South Africa
#112 of 205 hotels in Cape Town
Guests' ChoiceBased on 1099 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
8.5
Facilities
8.4
Staff
9.0
Value for money
8.4
Free WiFi
8.3
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End of dialog contentReviewed: 19 May 2024
Naheeda
KenyaRepetitive breakfast . Limited options in A la carte menu.
The ambience, the friendly staff and location
Stayed in May 2024
Reviewed: 12 May 2024
Yusuf
South AfricaStaff whilst friendly not always efficient. Hotel is more if a good 4 star hotel than a 5 star
Modern rooms, clean, good location
Stayed in May 2024
Reviewed: 5 May 2024
Morgan
South AfricaThe comfort of my bed and cleanliness of the room
Stayed in May 2024
Reviewed: 1 May 2024
J
FranceJust noticed that one hotel manager didn't say hello to us , whereas he had greeted everyone else. My 11 old daughter noticed it and it is disturbing.
The staff at reception and at breakfast was great and so accomodating.
Stayed in April 2024
Reviewed: 19 April 2024
Nelis
South AfricaNothing
Large, well appointed room. Buffet breakfast of fair options and good quality. Hotel in a very trendy and reasonably safe area of Cape Town
Stayed in April 2024
Reviewed: 17 April 2024
Annie
United KingdomFor a five-star hotel, you'd expect there to be more amenities in the room beyond the basics - no hair conditioner, robes, slippers, vanity kit or even a pen and paper.
Great central location and all the staff were so friendly and nice. Everyone we spoke to was helpful and cheery. The room was decently large and comfortable. It also had UK and USB sockets which we appreciated so didn't need our adapters.
Stayed in April 2024
Reviewed: 6 April 2024
Marco
GermanyGreat view of Table Mountain.
Stayed in March 2024
Reviewed: 2 April 2024
Sihle
South AfricaTheir food menu
The property was great , and very clean
Stayed in March 2024
Reviewed: 2 April 2024
Rasthoem
South AfricaFood can be improved.
Comfortable
Stayed in April 2024
Reviewed: 30 March 2024
Thomas
United KingdomBreakfast was perfect
Stayed in March 2024
Reviewed: 16 March 2024
Fabian
GermanyThe staff at the bar and pool area was unfortunately not on the same level as the staff at the reception.
Super friendly staff at the reception and in the hall! Thanks for the upgrade to 7th floor! We had a room with a fantastic view! Great breakfast!
Stayed in March 2024
Reviewed: 6 March 2024
Genise
United StatesPRICE
Had a great stay, staff was courteous, helpful & friendly my only issue is I feel it was overpriced as I stayed in another hotel in Cape Town when I checked out, In the same area that was a much better value. It was just as great and much more reasonably priced.
Stayed in February 2024
Reviewed: 4 March 2024
Peter
South African/a
Comfortable stay
Stayed in March 2024
Reviewed: 4 March 2024
Katrina
United StatesThe staff was very helpful and friendly. They definitely went beyond to ensure my stay was enjoyable. They offered great information about the city and what to do. The Hyatt is centrally located in walking distance to everything you need. Customer service here is excellent, and that alone will guarantee my return whenever I'm back in Capetown.
Stayed in February 2024
Reviewed: 26 February 2024
Refilwe
South AfricaSome gym equipment could do with maintenance/replacement
Great, full of choice breakfast as one would expect from Hyatt
Stayed in February 2024
Reviewed: 16 February 2024
Michelle
United KingdomIt is a very dated building and the reception area was cluttered. Communications were posted around the hotel but they were unbranded and added to the general feel of clutter. First impressions of the hotel shouted out 3 star. Not 5 star luxury as advertised. It is around 10 mins to the waterfront in a taxi.
The staff were excellent, exceptional even. They were so friendly, polite and went out of their way to help. Kay-Kay and Jordan were fantastic! The rooms were clean and comfortable and the bed / room size was really big.
Stayed in February 2024
Reviewed: 14 February 2024
Motshidisi
South AfricaNothing much. However, there is always room for improvement.
Everything! No promotion job. However, the Hyatt Regency Cape Town is the place to be. I definitely enjoyed my stay, and I highly recommend it to fellow travelers. Classy, elegant, and meticulous. During my four (4) nights spent there, I definitely felt like I was at home with an additional royalty treatment. The treatment from the personnel was amazing.
Stayed in February 2024
Reviewed: 10 February 2024
Peter
AustraliaInternet did not work
Bath
Stayed in February 2024
Reviewed: 7 February 2024
Cora
GermanyThe pool area is ok for a quick swim, but nothing special and does not really match with the quality of the rest of the hotel. The bar at the pool was out of cocktails when we asked and it was not possible to just have a drink at the bar in the evening, when not having dinner in the main restaurant. We had to order room service, which is a little unusual for a hotel like that.
A very nice hotel in the heart of Cape Town. Lovely people and a fantastic breakfast with many great choices. New and nice rooms, good parking, highly recommended for a relaxed time in Cape Town after a long flight.
Stayed in January 2024
Reviewed: 3 February 2024
Michael
United KingdomCentral location short 20 min walk to the water front
Stayed in February 2024
Reviewed: 29 December 2023
Ta
United Arab EmiratesStaff were friendly & the experience was good overall
Stayed in December 2023
Reviewed: 20 December 2023
Meera
MauritiusLocation
Staff and food
Stayed in December 2023
Reviewed: 17 December 2023
Ozgur
United StatesGood location, delicious breakfast, very nice stuff-I recommend this hotel!
Stayed in November 2023
Reviewed: 9 December 2023
Cedric
Saudi ArabiaCan be noisy sometimes
Clean neat and beautiful rooms . Professional and friendly staff
Stayed in December 2023
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