Lagoon Beach Road, Milnerton, 7435 Cape Town, South Africa
#171 of 206 hotels in Cape Town
Guests' ChoiceBased on 4619 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
8.6
Facilities
7.8
Staff
8.2
Value for money
7.6
Free WiFi
7.8
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End of dialog contentReviewed: 27 April 2024
Thomas
Switzerland- The hair cut I got in the Hotels hair dresser was very bad; unequal parts, just a very unprofessional cut, hair dresser seemed to just want to finish asap and leave - restaurant: very long waiting times, we didnt go back as it was too annoying waiting 45min for a simple omlette
- Massage in the spa
Stayed in April 2024
Reviewed: 26 April 2024
Wimpie
South AfricaThe head board is full of marks looks like they are peeling off. Extractor fan in bathroom is not working and the shower pressure was not that great.
Breakfast was amazing as always.Room service was good.
Stayed in April 2024
Reviewed: 24 April 2024
Amumathye
South AfricaI went for dinner, I guess I had high expectations, but it didn't meet the expectations.
The location is very good, easy to access the ocean and close to table mountain as well.
Stayed in April 2024
Reviewed: 24 April 2024
Romeo
South AfricaWhat I didn't like is that my sensodyne was stolen
Stayed in April 2024
Reviewed: 22 April 2024
Ashina
South AfricaThe air-conditioner was noisy and startling at night. Disappointed that our rate excluded breakfast. Cost of R250 pp for breakfast is expensive in my opinion.
Loved the renovations and upgrades done to the standard rooms since our last stay in 2020. Enjoyed the spacious room and bathroom that included a shower and a seperate bath tub. Friendly staff and convenient shuttle service to V&A waterfront and Canal walk. View of Table Mountain over the pool is sensational.
Stayed in April 2024
Reviewed: 22 April 2024
Serita
South AfricaI was disappointed as I booked King bed or 2 double sleeper and I recieved a double bed. I also pre booked another cot for the room and I only got it when I enquired about it. The room looked much smaller than the website.
I really enjoyed the location. It was near to beach ,malls and fantastic restaurants. Your staff at the restaurants are amazing , welcoming and extremely friendly. The pool are by the bar was amazing ,clean and views so gorgeous 😍
Stayed in April 2024
Reviewed: 20 April 2024
Leo
NetherlandsWe had to address some matters with the duty manager, due to oversights of housekeeping. The duty manager responded very professional to our complaint and remedied things. Looking closer in the room, it was clear that the aircon filters and light fixtures had not been cleaned for a long time. A concern was that both elevators were out of order during our stay. This is quite unpleasant when traveling from the 2nd floor with a heavy suitcase.
The hotel is located just a bit out of the city and at the beach. It gives you a holiday feeling, while still being so close to town. The hotel has a good parking garage and the wifi was high speed.
Stayed in March 2024
Reviewed: 19 April 2024
Sally
ZimbabweThe breakfast was excelent
Stayed in April 2024
Reviewed: 17 April 2024
Sanah
South AfricaHaving to ask for cleaning services to refill our refreshment and toiletries.
Staff was very helpful at the reception. The location was good.
Stayed in March 2024
Reviewed: 15 April 2024
Nicholas
ZambiaSerenity
Stayed in April 2024
Reviewed: 15 April 2024
Pontso
United KingdomThe room had a view to the courtyard.
The room was comfortable.
Stayed in April 2024
Reviewed: 15 April 2024
Thapelo
South AfricaThe parking area didnt have signage, I kept getting lost trying to find my car
Friendly service from the staff
Stayed in April 2024
Reviewed: 15 April 2024
Aneta
South AfricaNo curtain netting in the main bedroom, so people could see in when we opened the curtains.
Direct access from our sitting room door to the beach. Glad to have and be able to use the washing machine, iron and board.
Stayed in April 2024
Reviewed: 15 April 2024
Ushmeta
South AfricaThey couldn’t do my request …. Husband 50th birthday. Requested a slice of cake 😯
The table mountain view and the ocean view was amazing .
Stayed in April 2024
Reviewed: 14 April 2024
Nabukeera
UgandaLocation Service Clearness
Breakfast was good
Stayed in March 2024
Reviewed: 14 April 2024
Cansy
South AfricaThe first room was next to the noisy highway I couldn't sleep
That they upgraded my room to a sea view. The staff was super friendly and the room service was delicious.
Stayed in April 2024
Reviewed: 13 April 2024
Chisanga
ZambiaThe beach is dirty. It’s not the same as when I visited many years ago.
It’s right by the beach. The view is amazing early in the morning
Stayed in April 2024
Reviewed: 12 April 2024
Phillida
United KingdomOne or two elements could be updated
The view
Stayed in April 2024
Reviewed: 12 April 2024
Tumelo
South AfricaThe bathtub stopper was of the incorrect size so it could not hold the water in the tub. The bathroom basin stopper got stuck closed so we could not drain the used water. The aircon was not blowing warm air so on some days the room was very cold. In general we regreted having paid so much money for an average hotel
The location and the breakfast was good.
Stayed in April 2024
Reviewed: 10 April 2024
Travelling_teacher_1992
United KingdomBe aware the entire property is cashless. The distance from the 'hotel' to the 'apartments' is quite far indeed. It can be noisy at night with people having parties in their rooms until quite late. The phone in the room did not work to communicate with reception. The maid often left our balcony door open.
Security staff are AMAZING - so kind! The 2-bedroom apartment was spacious with a good balcony area to enjoy. The on-site spa is incredible and the treatments are a DREAM! The location is relaxing as it is on the beach. Very safe with doors locked and manned by security 24/7. Room service available. Good communication beforehand. 2-bedroom apartment had a shower and a bath and they were able to turn the 2 twin beds into one double for our comfort.
Stayed in April 2024
Reviewed: 10 April 2024
Cristina
GermanyThe location
The pool and spa
Stayed in January 2024
Reviewed: 8 April 2024
Saleema
South AfricaThe shower area leaked alot Not enough sofas for relaxing in the lounge
Amazing views Friendly staff Good room service Good location
Stayed in April 2024
Reviewed: 8 April 2024
Msomi
South AfricaI had to take pay a deposit of R500 just to play pool in the games room…that’s just obsurd.
The rooms were comfortable and spacious..the location and scenery was to die for.
Stayed in April 2024
Reviewed: 8 April 2024
Anna
South AfricaDirty towels and sheets the whole 4 nights On the last day we had to beg for our room service
Stayed in April 2024
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