209 Tugela Road, Ashlea Gardens, 0081 Pretoria, South Africa
#5 of 77 hotels in Pretoria
Guests' ChoiceBased on 1296 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.0
Facilities
9.3
Staff
9.4
Value for money
9.1
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 December 2023
Petro
South AfricaWe stayed in room 23, there was a dirty towel in the wash basin. Only one packet of chips, one bar one and one pair of slippers, thou we were two staying in the room. the other room 27, every was good and in order and room serves and accommodate the two people staying in the room.
Breakfast was very good, and service was excellent and exceeds our expectations. Thank you!.
Stayed in December 2023
Reviewed: 4 December 2023
Maryke
South AfricaAbsolutely nothing we did not like.
The atmosphere is absolutely terrific. The staff’s the best we’ve ever encountered. The rooms beautifully maintained. The pool a bliss!
Stayed in December 2023
Reviewed: 3 December 2023
Mahlangu
South AfricaNone
Exquisite 👌
Stayed in November 2023
Reviewed: 30 November 2023
Van
South AfricaNothing Happy with everything
Our stay was very pleasant... Staff so friendly Excellent service Rooms comfortable Good food!
Stayed in November 2023
Reviewed: 30 November 2023
John
United KingdomNothing
The staff make guests feel valued, genuine value not plastic value frequent in so many US hotels. Everything had an ambience of warmth, sunlight and the outdoors as outside and inside areas merged into one.
Stayed in November 2023
Reviewed: 27 November 2023
Sine
South AfricaI loved everything about it.
Beautiful room. The restaurant on site is the highlight!
Stayed in October 2023
Reviewed: 26 November 2023
Adri
South AfricaCheck in take too long even when doing it online
All the exatras
Stayed in November 2023
Reviewed: 26 November 2023
Roxanne
South AfricaComfortable bed Good sized room Friendly and helpful staff Lovely ambience Delicious breakfast
Stayed in November 2023
Reviewed: 23 November 2023
Elize
South AfricaThere is not sufficient parking. The basement is very small and difficult to park in when you have a bigger vehicle.
Breakfast was exquisite!
Stayed in November 2023
Reviewed: 23 November 2023
Paulo
AngolaNothing to complain
Room very neat and clear, restaurant and bar area very nice
Stayed in November 2023
Reviewed: 22 November 2023
Annemarie
South AfricaNo privacy in the bathroom
All the extras Nespresso and milk frother
Stayed in November 2023
Reviewed: 13 November 2023
Gatjie
Eswatinigood room
Stayed in November 2023
Reviewed: 12 November 2023
Schalk
South AfricaNothing
The complimentary snacks in the rooms.
Stayed in November 2023
Reviewed: 10 November 2023
Nthabiseng
South AfricaI didn't like the fact that the pool is that deep. That means people who are short and can't swim like me can't take a dip in the water because there is no shallow section
Everything from the Spa to the room to the food.
Stayed in November 2023
Reviewed: 9 November 2023
Michael
South AfricaExceeded my expectation. Friendly staff, beautiful hotel, overall great experience.
Stayed in November 2023
Reviewed: 8 November 2023
Lindani
South AfricaNo
No
Stayed in November 2023
Reviewed: 8 November 2023
Estelle
South AfricaN/A
It’s beautiful, modern, comfortable!
Stayed in October 2023
Reviewed: 7 November 2023
Liana
South AfricaNothing
Detail and cleanliness
Stayed in November 2023
Reviewed: 7 November 2023
Raul
Mozambiquegood breackfast the wifi was goog
was good
Stayed in November 2023
Reviewed: 6 November 2023
Valdecia
South AfricaNothing
They upgraded my room because iv been a valued client and went there two times before this recent visit. The reception staff were so pleasant n went out of their way to give me a true bespoke experience, James n Kgomotso. The room I was upgraded to was beyond beautiful in fact, words alone can not express the experience I had yesterday .I wish I could give them more than a 5 star rating.. They deserve to break the radar n r a seven star hotel to me
Stayed in November 2023
Reviewed: 4 November 2023
Sharvana
South AfricaCleanliness on point, amazing staff, very beautiful hotel. Complimentary snacks and welcome drinks so appreciated.
Stayed in November 2023
Reviewed: 31 October 2023
Rene
Netherlandsabsolutely nothing
We were extremely surprised with the hotel. the location is not the best, but after we got through the gate the world changed completely. The place is, despite the runway close by, pretty silent, and the interieur was one big pleasant surprise. Well chosen colors and furniture. The room, number 2, was 'outside', but just what we needed, with a separate toilet, a good shower, good coffee, good bed, But the biggest surprise came during diner. We had a vegetarian meal and the salmon. the salmon Was a surprise regarding to the taste, make it different from the ordinary salmon, but the vegetarian black risotto was for ne one iff the best vegetarian meals I have ever had. Everything in the risotto was perfect, the taste was for me sensational. The deserts were a treat aswell. Breakfast was another surprise, with homemade granola combined with good yoghurt and just enough fresh fruit.
Stayed in October 2023
Reviewed: 30 October 2023
Nonhlanhla
South AfricaThere's nothing to not like
The cleanliness The welcome gifts The professional etiquette of the staff And delicious food
Stayed in October 2023
Reviewed: 17 October 2023
Precious
South AfricaThe breakfast, even the staff at the restaurant they were not friendly during breakfast
The staff at the reception was so friendly and welcoming. the check in was easier and the room was so breath taking.
Stayed in August 2023
Reviewed: 17 October 2023
Teshtesh
South AfricaMy heel kept on getting stuck between the wooden walkway at the restaurant area, I had to walk on my tiptoe.
It is a beautiful hotel, very neat and staff members are very helpful and friendly. I would definitely use their services again.
Stayed in October 2023
Freiburg im Breisgau, Germany
Forest Grove, USA
Baška, Croatia
Newcastle upon Tyne, UK
Bristol, UK
Rome, Italy
Bophut , Thailand
Chongqing, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content