191 OR Tambo Parade, 4056 Durban, South Africa
#52 of 87 hotels in Durban
Guests' ChoiceBased on 7883 hotel reviews
7.8Cleanliness
8.4
Comfort
8.3
Location
9.1
Facilities
7.8
Staff
8.6
Value for money
8.4
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 March 2024
Thomas
South AfricaPlease improve on breakfast
Stayed in February 2024
Reviewed: 2 March 2024
Mdabe
South Africanil
location n assistance
Stayed in February 2024
Reviewed: 2 March 2024
Thandeka
South AfricaI liked the cleanliness of the hotel and the friendliness of the staff.
Stayed in March 2024
Reviewed: 29 February 2024
Monyesefefe
South AfricaNothing
I had everything that i need for my breakfast. Food was nice.
Stayed in January 2024
Reviewed: 29 February 2024
Thabiso
South AfricaThe Shower had a bad smell as if it has not been used for quite long time and I saw a cockroach , I think they didn't clean it proper
The Location Is Stunning And The Stuff Is Friendly,Rooms are Comfortable And Also have Enough Facilities
Stayed in February 2024
Reviewed: 29 February 2024
Lebogang
South AfricaThe rooms we were clean and comfortable
The breakfast was nice and the staff was so friendly
Stayed in February 2024
Reviewed: 29 February 2024
Zabele
South AfricaWaiting area the is cocrouch
Food
Stayed in December 2023
Reviewed: 28 February 2024
Kubendhran
South Africabar was very stuffy and damp smell. barman was exellent.
breakfast good view was okay room verry good
Stayed in February 2024
Reviewed: 28 February 2024
Lynette
South AfricaThere was some cockroaches and tramping on the cockroach trap was horrible The stairs are too small and quite a hazard Don’t like the carpet all over.
The rooms are spacious
Stayed in February 2024
Reviewed: 27 February 2024
Evah
South AfricaShower split water all over the floor and cockroaches
Location
Stayed in February 2024
Reviewed: 27 February 2024
Nompilo
South AfricaEverything about the Hotel is amazing from the reception to housekeepers very friendly, can't wait to come back for the 3rd time
Stayed in February 2024
Reviewed: 27 February 2024
Eunice
South AfricaBathroom shower ceiling having a hole 🕳 Lift not working I was on 4th floor Carpet old and stuffy
Breakfast
Stayed in February 2024
Reviewed: 27 February 2024
Imasuen
EswatiniThe noise was annoying
The location
Stayed in February 2024
Reviewed: 27 February 2024
Nyandoro
ZimbabweThe bathroom was a bit moldy, the floor wasn't stable and there was mushroom growing out of the floor panes.
The staff was very friendly and helpful in every way
Stayed in February 2024
Reviewed: 27 February 2024
Phaahla
South AfricaI was in room 203 I killed 3 cockroaches one médium and 2 smaller at different times but in one night the first incident ever
As a regular in your hotel I found it still interesting
Stayed in February 2024
Reviewed: 27 February 2024
David
South AfricaHowever the noise made by other guests went on for almost the whole night and made it rather unpleasant.
It was my husband's birthday,when we arrived we were greeted by friendly staff shown to our room.Our room was neat and tidy
Stayed in February 2024
Reviewed: 26 February 2024
Thabiso
South AfricaCockroaches in the room i had to sleep with light on
Sea view and food
Stayed in February 2024
Reviewed: 26 February 2024
Thomas
South Africanothing
The cleaners and friendly staff
Stayed in February 2024
Reviewed: 26 February 2024
Engelbrecht
South AfricaThe lift did not work. Carpets in the corridors was ripped and looks dirty.
The room was very clean and neat. Bed and bedding was clean and comfy. When you step inside the hotel and room it feels like a 4star hotel but the corridors and stair fail.
Stayed in February 2024
Reviewed: 26 February 2024
Concelia
South AfricaNothing
Good place to be and is easy to get the place. The food is delicious
Stayed in February 2024
Reviewed: 25 February 2024
Mshengu
South AfricaHad to go down stairs there are no phones in the room.the carpet in the hallway is torn ,it can makes someone fall and makes the hotel cheap
The room was clean and it smelled good. I enjoyed the breakfast
Stayed in February 2024
Reviewed: 25 February 2024
Nhleko
South AfricaThe breakfast,I think they might play a bit safe with salt,the bacon 🥓 was so salty
The Staff was and is so helpful ☺️
Stayed in February 2024
Reviewed: 25 February 2024
Thandeka
South AfricaNothing
The food is fresh and very delicious. Thanks to the Chef
Stayed in February 2024
Reviewed: 24 February 2024
Sello
South AfricaIt was better if they leave them open for anyone to be able to dish with no hustle
It was fine, but the staff wasn't that friendly. Serving dishes were not facing us when we dish, as we were not aware how it opens, we were told if we break we pay
Stayed in February 2024
Reviewed: 24 February 2024
Mpho
South AfricaThere was a lot of sigarette smell just after mid night
Stayed in February 2024
Dubai, UAE
Málaga, Spain
Leipzig, Germany
Pipa, Brazil
Saas-Grund, Switzerland
Dambulla, Sri Lanka
Briançon, France
Mikulov, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content