15 KE Masinga Road, 4000 Durban, South Africa
#63 of 88 hotels in Durban
Guests' ChoiceBased on 1173 hotel reviews
7.4Cleanliness
8.1
Comfort
8.1
Location
8.7
Facilities
7.5
Staff
8.4
Value for money
7.7
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2023
Ngcobo
South AfricaThere’s too much noise.The other people don’t respect others they walk around making noise at night
Stayed in April 2023
Reviewed: 13 April 2023
Zinhle
South AfricaThe TV remote wasn't working and the room I got didn't have nice view
The room was comfortable
Stayed in March 2023
Reviewed: 3 April 2023
Zethu
South AfricaSome things were broken Phone not available No breakfast offered
It's near a beach and there are restaurants around. The place was very clean Staff was not that friendly, especially the lady lady at the reception
Stayed in April 2023
Reviewed: 12 March 2023
Audrey
South AfricaMaybe adjust the check-in hours, 3pm is kind of late
The location is great and easy to access, the food was amazing and customer service is excellent. I enjoyed my stay, though it was short because of work. Thank you guys!
Stayed in March 2023
Reviewed: 28 February 2023
Ndlovu
South AfricaThe facility had no generator operating during loads bedding hours and I found that weird that an establishment has no generator during such crisis's
Stayed in February 2023
Reviewed: 21 February 2023
Slindy
South AfricaThe soap was very small
It was clean
Stayed in February 2023
Reviewed: 6 February 2023
Thulani
South AfricaRoom is what I liked even though the was no fridge but I really like how clean it was and the value was not to high the staff was so welcoming and I wish to visit again sometime and thanks to booking. Com
Stayed in February 2023
Reviewed: 2 February 2023
Chuene
South AfricaNothing really
Location, facilities
Stayed in January 2023
Reviewed: 25 January 2023
Primrose
South AfricaThat they don't have a swimming pool
Friendly staff and the cleaness👌🥂
Stayed in December 2022
Reviewed: 15 January 2023
Shange
South AfricaThe Television. Channels of the tv. The chair was uncomfortable and there is no couch to sit and relax to occupy two people.
The Wifi connection was very very good. We loved the security guard's outside watching over our car and they were very friendly. The bed was also comfortable and clean. The hairdryer.
Stayed in January 2023
Reviewed: 10 January 2023
Fintan
United Kingdombathroom was a bit dated and the sink didn’t drain properly.
the staff are absolutely superb. all of them are a credit to the hotel.
Stayed in January 2023
Reviewed: 3 January 2023
Victor
South AfricaStaff friendliness and giod hospitality
Stayed in December 2022
Reviewed: 31 December 2022
Mntwana
South AfricaImprove on parkings
Stayed in December 2022
Reviewed: 30 December 2022
Ayanda
South AfricaFood price
Good bedroom
Stayed in December 2022
Reviewed: 28 December 2022
Kathija
South AfricaConvenient location
Stayed in December 2022
Reviewed: 25 December 2022
Dolly
South AfricaGiven two single bed joined together! I am married for God's sake!
Cleanliness, quick response for room service and friendly staff!
Stayed in December 2022
Reviewed: 22 December 2022
Mandisa
South Africawe called asking for an iron 4 times and we never received it
clean
Stayed in December 2022
Reviewed: 19 December 2022
Elizabeth
South AfricaThe noise
It's just next to the beach
Stayed in December 2022
Reviewed: 13 December 2022
Manjoo
South AfricaThere is too little parking on the property and we had to park outside. I was upgraded to a “newer” room and as soon as I entered the bathroom, the loo was filled with urine that looked like it was there for days. Yellow and stenchy. That was disgusting!
The property is ideally situated. Close to all amenities and the beach!
Stayed in December 2022
Reviewed: 10 December 2022
Vuma
South AfricaLoadshedding...they should procure generators ..imagine paying that much and no electricity not even provided LED lights.
The cleaners were friendly and left the rooms pretty clean.
Stayed in December 2022
Reviewed: 6 December 2022
Tshepiso
South AfricaHouse keeping didn’t show up on Saturday
it’s safe and in a good area
Stayed in December 2022
Reviewed: 5 December 2022
Msimanga
South AfricaNothing more than i complained about.
That my problem was solved to my satisfaction...the original room was not suitable for business and family, tv remote didnt work same as aircon.
Stayed in November 2022
Reviewed: 3 December 2022
Sindisiwe
South Africaaircon was dripping water in the middle of the room, no bathroom mat and shower old and does not adjust well
location and cleanliness
Stayed in December 2022
Reviewed: 21 November 2022
Qhautse
South AfricaThe food was very good.
Stayed in November 2022
Reviewed: 9 November 2022
Maditaba
South AfricaNear Moses mabida Near Shops
View
Stayed in November 2022
Branson, USA
Le Havre, France
Encinitas, USA
Lido di Camaiore, Italy
Pontarlier, France
Naples, Italy
Amatciems, Latvia
Ulcinj, Montenegro
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content