No complains

Excellent experience and we were very much impressed

Stayed in May 2024

Nothing

Amazing. Clean and beautiful setting

Stayed in May 2024

Staff were incredible ! Rooms were stunning very spacious

Stayed in May 2024

On arrival I was taken to room 19. The block had a very bad carpet smell. not the reception I expected . I raised with my porter, went to reception and reported. They said they'll go check. I left the hotel, returned no call no feedback. I called reception to follow up, only to be told they had someone in room 20 and they had not complained. Only when I asked to see a manager and demanded that someone comes to the room, did someone come. They claimed the block was newly built and it's the smell of paint, eventually admitted that there was some flooding that had happened. They promised to move me to another room the next day as they were fully booked. Wifi was poor.

I stayed in 2 rooms. I liked my second room, No 7. The room was absolutely gorgeous, just the experience I came for. Staff were generally helpful and friendly. The service was excellent, loved that the booking included breakfast. The location, ambiance and scenery were perfect! Enjoyed the small town and eateries around just a walking distance away.

Stayed in April 2024

the quality of the wood for the fireplace

Suite 7 is exceptional. The best accommodation. The quality of the wood for the fireplace was not good.

Stayed in April 2024

Spacious and comfortable room. The staff was very friendly and professional. Had a good experience at the whiskey bar. Will definitely recommend.

Stayed in April 2024

I had only one problem: the route from the parking lot down to the annexe. The risers are not up to code on the top stairs and difficult for the elderly or children to negotiate. The steep paths slant down but also to the left or right. Some sections are steep enough to warrant a railing. There are no rails on the bottom stairs. At night, two of the steepest paths are not lit at all.

The staff were friendly and attentive. The room was clean and comfortable. The one dinner I ate there was very good and the little extras appreciated.

Stayed in April 2024

Restaurant times

We did not have breakfast

Stayed in April 2024

Nothing

The suites are completely private and spacious, good location for Dullstroom activities

Stayed in April 2024

There was not warm water in the unit. We had to move to another unit the next day.

Very comfortable unit. beautiful view.

Stayed in April 2024

The service at breakfast was disappointing on our first day as there was no one to assist us. The waiter eventual arrived, and apologised for the delay, as he was busy in the kitchen. Tables were available but not cleaned when people left. The Breakfast was great when it arrived.

The room was absolutely stunning and exceeded our expectations. The location was great, and close to all the restaurants and bars. Dinner was great and had an amazing atmosphere.

Stayed in April 2024

None

Fireplace

Stayed in March 2024

The night guard.... one night I was sitting outside, next moment really strange sounds come out of the bush next to me. I got up to lock myself in the room, but the next moment he appeared from behind the bush. I did asked him if it was him making that strange sound... He just said no, and walk past my room with a flashlight in his hand? That was very awkward for me.

Room, beautiful inside, but would have love to get a room with a view. I quickly felt closterpfobia walking outside, staring at 2 walls right in front of me and a thick bush next to me for 4 days. I was supposed to stay for 5 days, but I just couldn't handle it anymore to stare into 2 big walls right in front of me and a bush next to me. I truly felt closterphobia. Whereas if I could have a view, I would sit outside and just relax, work on all the confusing stuff and lots of other things in my head and heart. I was under the impression that breakfast was included in the price - Egg Benedict - a very small portion with no bread to clean your plate, still hungry afterward. It was expensive for that amount of food, so I went to a coffee shop that had a wonderful breakfast that cost less and made you completely full 😋 Dinners- Fantastic good food 👌 Compliments to the chef

Stayed in March 2024

Bathrooms need renovation

Location

Stayed in February 2024

Menu was limited. Coffee supplied in room was a disappointment. Location a bit far from central hub.

Food was of high quality

Stayed in February 2024

My sister and i both have hip problems and it was extremely difficult for us to get around with all the stairs indoors and out. Some of the stairs have no rails or support for us who battle.

Special mention applause to David who hosted us and served us in the restaurant. He was absolutely fantastic beyond all measure. It was also a wonderful surprise to be upgraded to the signature suite. Thank you.

Stayed in March 2024

nothing to complain about

Friendly staff and good service.. During winter time the fire place in the room is a huge advantage! Now was summer and it didn't matter really.

Stayed in March 2024

Loved all

It is amazing

Stayed in March 2024

Maybe they csn ensure thete is no rubblle on the property,like in the corner by the dam

Lovely place peaceful,in nature

Stayed in February 2024

Nothing - all good.

All good.

Stayed in February 2024

The room needs updating

The location is excellent near to the small town facilities and places of interest and the room was huge with plenty of seating and a lovely outside patio to see the bird life

Stayed in March 2024

Nothing

Excellent food and 5 star service. The staff went the extra mile to accommodate both myself and my wife on our 10 year anniversary. We will definitely be back to stay

Stayed in February 2024

Restaurant food type fine dining is not to all tastes. Breakfasts close too early at 900

Staff friendliness Rooms are large and comfortable Close to all amenities

Stayed in February 2024

in the room was a Coffee station Unfortunately there were only ever 2 T bags available -it just seemed a bit mean considering the room price - would it stop me going again - NO

Dinner in The Chapter one resturant was amazing on both nights of our stay the staff were courteous and and nothing was too much trouble The food was First Class

Stayed in February 2024