16 Cyferfontein, Road D908 (Off R516), Mabalingwe Game Reserve , 0480 Bela-Bela, South Africa
#12 of 31 hotels in Bela-Bela
Guests' ChoiceBased on 171 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
8.7
Facilities
8.8
Staff
9.1
Value for money
8.8
Free WiFi
5.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Sheridan
South AfricaDinner left a little something to be desired (though breakfast was delicious) and plates were cleared away so quickly during our meals it felt a bit rushed (though I really appreciated how Lynette kept me well-stocked on coffee! Much thanks 🙏) But other than that, amazing place and people!
The view, the room, the tub, the game drive… lovely and epic. The staff are great! Beautiful lodge, sunset game drive with TJ was fantastic (elephants, rhinos, drink cooler and snacks, sunset, everything!), lots of thought put into every aspect of the experience by the staff (greeted with welcome drinks, rose petals, dinner and breakfast set up was lovely) and felt very welcomed.
Stayed in April 2024
Reviewed: 15 April 2024
Magdelinah
South AfricaThe gravel road to the place which is 7km but you are able to drive in it with small or big car
The breakfast was good even catered for me as I didn’t eat eggs. The location was good.
Stayed in April 2024
Reviewed: 2 April 2024
Ofentse
South AfricaThe gravel road leading to the facility was quite strenuous on our small car.
The hosts were exceptional and so was the service
Stayed in April 2024
Reviewed: 2 April 2024
Thando
South AfricaAll in order
Thank you for the welcoming and wonderful stay at the lodge. The view , the service , the breath of fresh air , not to mention the exceptional rooms that have an African feel. Thank you once again to the chef and staff who were doing the most. Phumelelo lodge is definitely thee place to be 👌🏼
Stayed in February 2024
Reviewed: 29 March 2024
Glenn
South AfricaNothing.
Everything. We were made to feel extremely welcome, almost as if we were part of the family. The hosts are brilliant. The views are amazing and the food out of this world (compliments to the chef) Really a great all round experience, and we will definitely be back.
Stayed in March 2024
Reviewed: 27 March 2024
Zanele
South AfricaNothing
Food, staff and the environment
Stayed in March 2024
Reviewed: 25 March 2024
Keneilwe
South AfricaThe wifi did not connect in our room also we experienced power cuts at some point and it was very hot because we could not switch on the aircon.
I liked how helpful the staff was.
Stayed in February 2024
Reviewed: 23 March 2024
Bradley
South AfricaIt felt like home from home - Alida and TJ were hosts extraordinair. They felt like family. The staff were amazing, attentive and caring. The accommodation is out of this world - loved it. As for the scenery from my room - all I can say is Wow.
Stayed in March 2024
Reviewed: 23 March 2024
Lariska
South AfricaWe thoroughly enjoyed our stay and made great memories. From the moment we arrived Theuns, Alida and staff made us feel special and they were extremely attentive. The lodge has a very serene ambience and rest and relaxation is at the order of the day. The game drives were magnificent and Theuns is a fountain of knowledge when it comes to nature and wildlife. The food was excellent and the chef made sure that all our personal requests were met. The service was flawless and we had an unforgettable time. In fact we have been raving about our experience to all our friends - encouraging them to come to your marvellous lodge. Special thanks to Theuns and Alida who made us feel like family, they are a great asset for the lodge. Phumelo Game Lodge make sure to retain your staff. They make the place worth the superlative experience.
Stayed in March 2024
Reviewed: 15 March 2024
Templeman
South AfricaAlthough the food was good for t he price we expected more but all in all we can't really complain
Everything was fantastic, really an enjoyable weekend . Very comfortable the game drive was good. The staff were friendly it was a perfect romantic getaway
Stayed in March 2024
Reviewed: 20 February 2024
Mashau
South AfricaThe staff were very welcoming, the food was amazing and the whole place is just value for money
Stayed in February 2024
Reviewed: 7 February 2024
Serge
IsraelNothing
The location, the room, the staff, the food, thd game drive. Very friendly staff
Stayed in February 2024
Reviewed: 12 December 2023
Randy
South AfricaNo back up power when there was load shedding
Friendly staff and clean room
Stayed in December 2023
Reviewed: 11 December 2023
Vho
South AfricaNothing.
The location of the lodge, the view was the best and the scenery was a wonderful, peaceful, and beautiful view from the balcony.
Stayed in December 2023
Reviewed: 4 December 2023
Tiffany
South AfricaI did not see enough animals as expected on the game game drive, activities were limited, the gravel road to get the lodge and the Sunday dinner was too basic, spa too costly
The room, out door shower and the views, scenery 👌
Stayed in December 2023
Reviewed: 4 December 2023
Portia
South AfricaNothing
Everything
Stayed in December 2023
Reviewed: 24 November 2023
Phealdi
South AfricaThe service of was expectional
Stayed in November 2023
Reviewed: 10 November 2023
Es
South AfricaThe Airconditioners in our room was not working and the weather was cold 🥶
Location
Stayed in August 2023
Reviewed: 18 October 2023
Zooboo
AustraliaThe 7 km dirt road
The friendly staff and the view
Stayed in October 2023
Reviewed: 16 October 2023
Sakhumzi
South AfricaThe welcoming was very good for us and around the place with game drive. Seeing all the animals around
I like because everything is about is wood nice food good welcoming home..
Stayed in October 2023
Reviewed: 26 July 2023
Rembuluwani
South AfricaLoad shedding
The view was exceptional
Stayed in July 2023
Reviewed: 22 June 2023
Nthuseni
South AfricaThe staff and the chef
Our experience at Phumelelo was very good. We enjoyed the quietness. The view was stunning the only disappointment was the unheated pool and the noise beds .Other than that, it was great
Stayed in June 2023
Reviewed: 19 June 2023
Issemarie
South Africaeverything was amazing, staff was so friendly, food was amazing
Stayed in June 2023
Reviewed: 27 May 2023
Mphele
South AfricaBathroom bin wasn't emptied when we checked in. AC wasn't working, room was very cold. We were given a fan heater.
Beautiful place, furnishings and amazing staff.
Stayed in May 2023
Dublin, Ireland
San Diego, USA
Can Picafort, Spain
Prague, Czech Republic
Acireale, Italy
Karpacz, Poland
Ufa, Russia
Skhidnitsa, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content