Cnr Somerset & Ebenezer Roads, 8001 Cape Town, South Africa
#108 of 205 hotels in Cape Town
Guests' ChoiceBased on 637 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
9.0
Value for money
8.4
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 May 2024
Enrico
ItalyNo toilet brush or hose pipe wash in the wc.
Mostly everything, from service to room style and comfort.
Stayed in May 2024
Reviewed: 20 May 2024
Kenwright
South AfricaRoom was comfy, staff friendly and helpful. Pleasant stay.
Stayed in May 2024
Reviewed: 19 May 2024
Theunis
South AfricaNoise from the Somerset road very disturbing
Breakfast is good, wide selection of choices. Close to town and waterfront, good location
Stayed in May 2024
Reviewed: 18 May 2024
Stephan845
United KingdomWe knew the location was further away from the waterfront and as long as you factor that into your expectations you should not be disappointed
Very comfortable hotel and welcoming friendly and helpful staff at the front desk as well as in the restaurant
Stayed in May 2024
Reviewed: 14 May 2024
George
South AfricaNo water in room - even if not complimentary - would have made it more comfortable.
Great room, working station.
Stayed in May 2024
Reviewed: 14 May 2024
Olga
RussiaI would use a hose shower head for convenience, not hard fixed structure in the ceiling - the stupid ancestry of Anglo-Saxons
My 2nd stay in this hotel - I like the location which is walking distance to V&A waterfront and sightseeing places. Hotel rooms are nice with very comfy bed Very good breakfast with fresh eggs of your choice cooked on the spot Reasonably priced parking garage
Stayed in May 2024
Reviewed: 10 May 2024
Monica
South AfricaThe location
Stayed in April 2024
Reviewed: 27 April 2024
Hugh
IrelandPool a bit small.
Staff were really helpful and friendly. Big hello to Belinda at bar. A real gem!
Stayed in April 2024
Reviewed: 20 April 2024
Tamene
EthiopiaVery
Very good
Stayed in March 2024
Reviewed: 19 April 2024
Simon
Zimbabweall went well
Stayed in March 2024
Reviewed: 18 April 2024
Neil
United KingdomThe joining rooms were fantastic and the Breakfast was very good.
Stayed in April 2024
Reviewed: 18 April 2024
Kori
South AfricaPeople at reception should be trained on how to handle emergency situation.
The location is okay, but across the street, they play very loud music at night.
Stayed in April 2024
Reviewed: 17 April 2024
Victor
NetherlandsLights in the room and in the bathroom need upgrading
Location right on walking distance from city center and V&A Waterfront. Loft room ideal for longer stay all the space you need. Breakfast not great (danish stale) and except for the eggs that are prepared on the spot there is no variation.
Stayed in April 2024
Reviewed: 16 April 2024
Teresine
South AfricaI had to pay for parking which is really stupid where was I supposed to park??? I did not enjoy the pillow la they. Wet extremely uncomfortable Breakfast could have been better Swimming pool almost seems as if it’s on another property Way too much air freshener in the basement parking side
Location was good and the place was clean
Stayed in April 2024
Reviewed: 15 April 2024
Nancy
South AfricaNothing
I loved the room so comfortable, the service, security and location of the hotel was suitable
Stayed in April 2024
Reviewed: 14 April 2024
Winston
South AfricaNone
Facilities
Stayed in April 2024
Reviewed: 14 April 2024
Zola
South AfricaBreakfast was amazing. We have stayed at the hotel b fire and would do it again
Stayed in March 2024
Reviewed: 12 April 2024
Zodwa
South AfricaNo bottled water in the rooms. Please provide bottled water even if you charge extra for the rooms. Could not sleep well on our last night, room 219 and 214 there was a lot of noise that sounded as construction work taking place in the early morning
Place was clean and staff very friendly and helpful
Stayed in April 2024
Reviewed: 12 April 2024
Zulu
ZambiaThe rooms are great with comfortable beds, and well located near most of the attractions in cape town. The staff are very friendly and respectful. The quiet and comfortable environment at the hotel gives a feeling of peace and tranquility.
Stayed in April 2024
Reviewed: 9 April 2024
Barrie
United StatesThe location was a little dicey... not able to walk around at night (I am solo traveler)
Room was excellent, I enjoyed the desk for working on my computer. AC worked great, I felt safe.
Stayed in March 2024
Reviewed: 9 April 2024
Aaron
South AfricaIt will be good to provide water in the rooms.
Stayed in April 2024
Reviewed: 8 April 2024
Bwalya
ZambiaBreakfast was a bit mundane.
Great location. Sockets for all types of chargers. Very comfortable. Great staff.
Stayed in April 2024
Reviewed: 8 April 2024
Nkekulwana
South AfricaRefer to tobacco smell
Everything except have rooms for smokers and non smokers…there was a strong smell of tobacco…
Stayed in April 2024
Reviewed: 3 April 2024
Nomonde
South AfricaProvision of bottled water. Tap water is not my preference
Location
Stayed in April 2024
Cape Town, South Africa
Paris, France
Ibiza Town, Spain
Vecsés, Hungary
Huéscar, Spain
Varazze, Italy
Görlitz, Germany
Tartane, Martinique
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content