There is nothing that I can think of. Everything was great.

The team is exceptional, professional and always ready to be of assistance. They truly understand what hospitality means. Thank you so much for a wonderful stay.

Stayed in March 2023

The fitness facility is not what I would expect from this quality hotel.

Stayed in February 2023

The service at the Queen Victoria is exceptional. I am not saying this lightly since I have had the privilege to stay at hotels all over the world. The staff are just superb, at breakfast, the bar, the front desk. Nothing is too much trouble for them, they are organized, friendly beyond belief and huge fun. The sun shines even brighter when you enter the breakfast area and you’re greeted by ‘Carol’! It is rare to see someone so devoted to her guests and so skilled in her job! A true gem!

Stayed in February 2023

Comfortable room. Good facilities. Excellent breakfast. Staff were excellent. always smiling and wanting to help.

Stayed in February 2023

great location, lovely staff

Stayed in February 2023

Outdoor facilities adequate but limited by the size of the property plot. Unheated pool very weather dependent for warmth. Gym adequate but again limited by the space available.

Breakfast equally good as an international hotel. Good buffet and service of hot selections. Staff giving attentive service. Dinner equally good but menu could very more on different days

Stayed in February 2023

the TV signal was bad

the location and Deco

Stayed in February 2023

very friendly & great location

Stayed in February 2023

Nothing

excellent breakfasts served by excellent staff

Stayed in February 2023

Location was great and the staff, unbelievably friendly and helpful.

Stayed in February 2023

Excellent, lovely cheerful staff

Stayed in February 2023

The pool is not heated.

The staff were all so friendly, location is perfect and a very good spa facility a few steps away.

Stayed in January 2023

lovely staff excellent location and breakfast

Stayed in January 2023

gym access not 24/7; from 8am-8pm only. no shower facilities at the pool.

top location at the Waterfront

Stayed in January 2023

Magnifying mirror in the bathroom missing, the view, irritating lights on/ out system

Friendly staff, close to the waterfront, breakfast outside ,even with limited places, loved the unexpected pool area in this part of town

Stayed in January 2023

Unfortunately, we had a flood in our room from the room above on the 31st of December in the afternoon and all other rooms and nearby hotels were fully booked. I understand this situation is out of the hotel's control so they couldn't do much at that time. The staff from the reception and management was really nice, took our wet clothes and had them all cleaned free of charge to compensate for the unpleasant situation. However, I would have appreciated if the cleaning lady would vacuum the debris from the floor. Even if there were works happening to fix the leakage, we asked for the room to be cleaned, but it took more than a day for her to clean this up. She arranged our bed and bathroom but left the wet towels and dirt from the flood on the floor. On a similar note, the door of the room where the cleaning ladies stay is always open with dirty dishes, cleaning materials, and hotel supplies (water, shower gels) at the entrance. Every day on our way to the elevator we see it, I believe they should close the door and keep these items inside as it gives a bad visual impression to an otherwise clean and arranged hotel.

Breakfast was amazing, really delicious, great quality, and big portions. The restaurant has views to Table Mountain, it was delightful to eat there every day. The management and reception staff including staff at door is amazing. They call you by your name, and always have a helpful or good word to say. We felt very welcomed every time we arrived back to our room. The location is simply the best out of all Cape Town. right next to the waterfront with plenty of restaurants, bars, promenades available. There is a big mall where you can shop for everything you need, also the boats for various excursions depart from there. The hotel is in an inside court, hidden and extremely safe, would recommend for families as well. Overall we are extremely pleased with our stay, thank you very much!

Stayed in January 2023

location

Stayed in December 2022

Reception to the TV needed to be fixed. Prices are relatively higher (due to being in a tourist hot spot) compared to other locations in Cape Town.

The location is so central to everything. Shopping, sightseeing bus, good spas and bars.

Stayed in November 2022

Rooms of same category had very different sizes and decoration.

Location. Staff and food.

Stayed in November 2022

small and exclusive

Stayed in November 2022

not one thing

it was a beautifully finished property spotless clean and very well located to the waterfront.. staff were out of this world.. so helpful & friendly

Stayed in October 2022

location and relaxed

Stayed in October 2022

no comment needed

location, comfort, staff friendliness

Stayed in September 2022

nothing the hotel lived up to expectations

the breakfast was very good, the staff are bubbly and helpful, there is attention to detail 🙂

Stayed in September 2022

nothing to complain about

Delicious breakfast; excellent location; friendly & helpful staff. Perfect stay!

Stayed in August 2022