119 Hornbill Street, 3936 St Lucia, South Africa
#15 of 28 B&Bs and Inns in St Lucia
Guests' ChoiceBased on 21 hotel reviews
9.3Cleanliness
9.5
Comfort
9.7
Location
9.7
Facilities
9.5
Staff
9.8
Value for money
9.3
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 21
Reviewed: 13 May 2024
Lesley
South AfricaNothing! All exceeded our expectations- thank you Ingrid for the maps and advice of what to do in the area.
Lovely clean, spacious rooms leading on to the pool. World class breakfast with everything on offer and freshly cooked to order. Ingrid was an amazing host and every little detail was thought of. We will be back!
Stayed in May 2024
Reviewed: 31 January 2024
Hans
SwitzerlandWe liked everything. The host Ingrid does a very good job. Unfortunately we did not meet the owners: would have liked to make compliments on the design of the house, all small details, just perfect
Stayed in January 2024
Reviewed: 12 November 2023
Kim
United KingdomBeautiful gardens and pool. Lovely rooms, great staff.
Stayed in November 2023
Reviewed: 11 November 2023
Anders
SwedenNothing at all
We liked everything! Our room was just outside the pool and garden and it is very modern and spacious with perfect beds. The beautiful garden has many Birds as Turacos, Hornbills etc, even Monkeys, Warthog and Common Duiker.Ingrid, our host is so nice and helpful. The breakfast in the morning is tasteful, with a lot of fresh fruit. We Were here 5 days, 25-30 of October, and St Lucia is a fantastic place, with a lot of things to do, go to National Parks etc, and there is a lot of good restaurants. We will for sure go back to Serena Estate if we have the opportunity to go to St Lucia one more time.
Stayed in October 2023
Reviewed: 27 September 2023
Janine
SwitzerlandThe rooms were very stylish and modern. The staff was super friendly and the breakfast was delicious.
Stayed in September 2023
Reviewed: 22 January 2023
Lee
United Kingdomeverything was so nice
Beautiful property and location. Lovely breakfast and really helpful staff.
Stayed in December 2022
Reviewed: 30 December 2022
Kierstin
United StatesEverything was perfect and exactly as described.
The architecture and design of this boutique hotel was exceptional and a refreshing change from the typical self-catering facilities typical to this part of South Africa. The natural setting and gardens made the experience truly serene as we saw a hornbill and countless other birds as well as warthogs and duiker from breakfast patio. The owners live on the property and checked in with us daily during the delicious breakfast to make sure we were comfortable. The hotel manager was also incredibly helpful with booking local tours and dinner reservations during the busy Christmas holiday. Our stay at Serene-estate was a wonderful holiday treat for our family.
Stayed in December 2022
Reviewed: 10 December 2022
Vaughn
South AfricaOnly that i had to leave to go back home - wish i could have stayed longer.
Beautiful location, great breakfast and the staff were always so happy and helpful.
Stayed in November 2022
Reviewed: 24 September 2022
Edward
United StatesWeird rubberized black flooring in the guest room
Very stylish, great breakfast
Stayed in August 2022
Reviewed: 6 August 2022
Kristin
GermanyOlga and Hand are great hosts we really enjoyed our stay and they gave us lots of hints and organized a boat tour for us on really short notice. The breakfast was extraordinary.
Stayed in July 2022
Reviewed: 2 August 2022
James
United StatesEverything was great.
Beautiful property. Huge bedrooms. Great location.
Stayed in July 2022
Reviewed: 3 January 2022
Mandana
EswatiniThe staff and owners were friendly and helpful. The rooms were spacious and clean. The view from the room was amazing.
Stayed in December 2021
Reviewed: 1 January 2022
Christian
South AfricaNo
Breakfast prepared with care. Large choice and variety. The location is near to beaches and parks and easy access to several restaurants
Stayed in December 2021
Reviewed: 27 October 2021
Maria
South AfricaMusty smell in the room
Olga was a lovely host and provided a wonderful spread for breakfast with great coffee. Room was very spacious and clean, with a beautiful view of the garden and park.
Stayed in October 2021
Reviewed: 18 October 2023
Marc
NetherlandsThere are no comments available for this review
Stayed in October 2023
Reviewed: 12 April 2023
Preuyt
South AfricaThere are no comments available for this review
Stayed in April 2023
Reviewed: 1 February 2023
Jonathan
Hong KongThere are no comments available for this review
Stayed in January 2023
Reviewed: 29 December 2022
Bernd
South AfricaThere are no comments available for this review
Stayed in December 2022
Reviewed: 20 December 2022
Nicole
South AfricaThere are no comments available for this review
Stayed in December 2022
Reviewed: 28 November 2021
Sifiso
South AfricaThere are no comments available for this review
Stayed in November 2021
Showing 1 – 21
Vienna, Austria
Tutóia, Brazil
Sárvár, Hungary
Canosa Sannita, Italy
Berlin, Germany
Fernandina Beach, USA
Benalmádena, Spain
Natal, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content