Nothing

The location and the cleanliness

Stayed in April 2024

We booked this hotel thinking we could walk to the Waterfront, but the staff advised against doing that at night. We still walked back and forth during the day and enjoyed the shuttle at night. The only time we had to drive or take an Uber was to have dinner at some of the nearby restaurants that were too far to be reached safely on foot and not far enough to be in the safe area at the Waterfront.

Very nice facility, close to the Waterfront, but not on it. Our view was on the canals and towards the Waterfront, but also overlooking a busy street -- which was not too noisy at night. The room was small, but efficiently furnished, with comfortable beds. The pool was tiny -- and we did not use it. Breakfast was excellent, with several choices of hot and cold items, although rather crowded at times. The staff were friendly and efficient, although occasionally swamped with too many guests demanding their attention: we noticed that several fairly large groups arrived or checked out at times, which put pressure on the reception staff during those times. The free shuttle going to the V&A is fabulous. The driver made sure to return and do another trip if a pick-up was in such high demand that he could not take all the passengers at the same time. We also walked to the V&A during daytime hours, a short 15-minute trip on the canals, passing by some good restaurants and equipment rental stores. The walk would probably be safe after dark as well, but the hotel staff recommended against trying. Parking underground is affordable and safe, with in and out privileges.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Mac at check in was very helpful. The food was good and service quick.

Stayed in April 2024

room was a little cramped.

great variety, kids enjoyed it

Stayed in April 2024

They didn't clean my room , I was so disappointed coming back and finding my room bed not made 😫

Stayed in March 2024

Leaving the hotel to going back home

Great hotel with great staff.The free shuttle bus to the waterfront was an excellent service

Stayed in April 2024

Dinner environment could better. Not bad but maybe the ambiance could be slightly improved

Staff were very attentive and friendly. Good breakfast

Stayed in April 2024

everything was perfect

Stayed in March 2024

The initial room had a smell coming out of the drainage in the bathroom. The staff however moved us to another room which was fine. The room small if you have kids with you.

The hourly shuttles to and from V&A Waterfront made it very easy to move around. The Easter chocolates for the kids were a nice touch.

Stayed in April 2024

Nothing

Very convenient location and lovely rooms

Stayed in March 2024

The hotel could have stated where the return shuttle from the V and A waterfront was located. They simply said pick up was at the same stop as dropoff. We didn’t take the shuttle there, so finding the pickup spot was a bit challenging.

Very helpful staff. I left my phone in the airport shuttle. Brittany at reception called the shuttle company and I had my phone back in 10 minutes. The hotel offered a shuttle to and from the V and A waterfront.

Stayed in March 2024

Room very noisy from road.

Clean property staff very friendly.

Stayed in March 2024

Great location!

Stayed in March 2024

Pillows were uncomfortable

Staff and breakfast was excellent

Stayed in March 2024

No shuttle to the DHL stadium although lots of cyclists were staying there. The room had one water bottle in the fridge and minimal tea and coffee making facilities. Breakfast was average. It wasn’t cheap to stay there and I felt like the hotel could have gone the extra mile with a few extra touches

Close to Cape Town Cycle Tour start which was great and they did offer a quick breakfast and snacks for cyclists starting early.

Stayed in March 2024

The breakfast had a huge range of choices. The transportation the Waterfront was good

Stayed in March 2024

If you are a light sleeper then The traffic can wake you.

Wonderful breakfast and location close to V&A waterfront by walking or shuttle. Staff very warm and friendly.

Stayed in February 2024

Could do with a Nespresso Coffee machine in the room & wooden spoon/stick not acceptable.

Stayed in February 2024

Requested for a harder matteress on the bed as matteress was too soft. 3 days of asking daily but they didn’t assist. Disappointed considering the price we pay at this facility. Rooms very small and cramped. No pressure in showers.

Clean and good location.

Stayed in February 2024

The bed was of poor quality and uncomfortable

The breakfasts were fantastic

Stayed in January 2024

Food options for room service / restaurant could be more varied.

You can't pick a better location. Very close the the Victoria Waterfront which has loads of restaurants. The suite is spacious. Hotel was kept clean. The staff were very helpful and efficient. 2 examples - we needed a room upgrade to a suite, they were adaptable and sorted it out for us. The bar staff didn't have the cocktails we like on their menu but went ahead to mix them because they said they had the ingredients.

Stayed in December 2023

Check-in staff were not the friendliest welcome but, in their defence it was a very busy period. Our rooms were clean but a bit “tired”.

Very convenient for V & A waterfront. Excellent breakfast buffet.

Stayed in January 2024

Noisy lobby and public areas. Children running around with little parental control. Not the fault of the hotel, but a real irritation.

Good location and comfortable room. Staff helpful and accommodating.

Stayed in January 2024