Off of the R328 - Cango Caves Road , 6620 Oudtshoorn, South Africa
#14 of 25 hotels in Oudtshoorn
Guests' ChoiceBased on 149 hotel reviews
8.7Cleanliness
9.3
Comfort
9.4
Location
9.3
Facilities
9.3
Staff
9.1
Value for money
8.9
Free WiFi
9.0
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End of dialog contentReviewed: 16 February 2024
Wallace
United KingdomThe standard of service has deteriorated noticeable over the last couple of years. Restaurant staff appeared scruffy, waiting times for food was excessively long and breakfast options not a patch on other accommodations.
Location, facilities and rooms were excellent.
Stayed in January 2024
Reviewed: 10 January 2024
Anelda
South AfricaThe rooms were noisy and a buzz sound through the night. The shower had black algie in it and that was abit gross. We would have like some sort of service at the pool to offer drinks.
Location! Its stunning! Food, yummy! ParkRun, alot of fun! Rooms were very pretty and alot of space.
Stayed in January 2024
Reviewed: 17 April 2023
Albert
South AfricaBreakfast was so-so. Scrambled eggs were cold. Poached eggs looked awful. Bacon was a chopped mess. Service at lunch was SLOW.
Stayed in April 2023
Reviewed: 12 April 2023
Suzette
South AfricaThe pillows are very hard and slow moving staff
Very uncomfortable bed pillows, we like the room view
Stayed in April 2023
Reviewed: 19 March 2023
Graeme
United Kingdomarrived to find there was no room for us. they did offer to put us up in a hotel 22 minutes drive away. I had specifically booked this hotel for the location as it is the start of a park run. I did not want to drive an extra 75km to do this. We had to contact Surval to ask for our evening meal to be paid for as some compensation. A stay 2 days later was offered but on a 2 week holiday, this was a pointless offer. We had no choice to stay elsewhere and it was lovely with great customer service. The main Surval receptionist could learn from the team at the other hotel who proved friendly and customer centred service. There needed to be a better attitude from the receptionist and to get apologetic. Her attitude was poor. One receptionist tried to get involved to help when we were leaving. Would not trust them with a booking again.
location as it was next to park run start.
Stayed in March 2023
Reviewed: 5 March 2023
Isako
South AfricaDishonesty from the stuff,, they literally still from the tourist.
It use to be one of my favorite place to stay in oudtshoorn for more than 10 years when i take my clients to tour garden route , this time i decided to take my wife to spend valentines from the 14 to 16th February 2023, it's when I discovered the rot behind the scene of this place.
Stayed in February 2023
Reviewed: 30 January 2023
Trudie
South AfricaRoom not ready Bad because we had to attend a wedding
Nature beautiful
Stayed in January 2023
Reviewed: 23 January 2023
Michael
South AfricaWe waited until 17h00 for our room to be serviced. Completely under staffed and focus on the events - a wedding. It is CLEARLY A MANAGEMENT ISSUE. The problems can easily be resolved with just a little care for their people. Surprised anyone even arrives at work ...........
It is an exceptional place with staff that care and work their butts off.
Stayed in January 2023
Reviewed: 15 October 2022
Cori
South AfricaThe property is really for functions and is nice if you are there for a particular function but very noisy if you are not part of the group.
Lovely, well trained staff that not only knows the farm but also the area. we loved Aletta - so helpful. The restaurant has a beautiful view over the mountains and the food was delicious.
Stayed in October 2022
Reviewed: 2 July 2022
Magda
South AfricaRooms are not quiet. If you are next to a family with small children you can hear them cry all the time. Even at 3am in the morning. we had no sleep. Breakfast was a disappointment. Not enough continental breakfast available for everyone. omelette way too fatty. Guesthouse should warn guests if there is a function at the hotel.
Very nice stay.
Stayed in July 2022
Reviewed: 13 April 2022
Pascal
FranceRestaurant disapointing
Perfect location in the countryside
Stayed in April 2022
Reviewed: 10 April 2022
Neil
South Africaspacious bedrooms
Stayed in April 2022
Reviewed: 5 April 2022
Michael
South AfricaNo service from staff.
Very little
Stayed in April 2022
Reviewed: 3 April 2022
Mark
South AfricaSmall things, DSTV in second bedroom did not work, TV’s a but small. Hot and Cold water pressure an issue. As mentioned above can be a great place to stop and send a few nights there, restaurant menu is limited especially for kids. Finally location of play ground is meh.
Great place. The place has amazing potential that families can stay there for a full weekend and not go anywhere.
Stayed in April 2022
Reviewed: 15 December 2022
Anonymous
South AfricaEverything was perfect, friendly staff.
Stayed in December 2022
Reviewed: 26 March 2024
Brittany
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 March 2024
Jacques
South AfricaThere are no comments available for this review
Stayed in February 2024
Reviewed: 18 March 2024
Alet
South AfricaThere are no comments available for this review
Stayed in March 2024
Reviewed: 24 January 2024
Shortway
CyprusThere are no comments available for this review
Stayed in January 2024
Reviewed: 12 January 2024
Pamela
South AfricaThere are no comments available for this review
Stayed in October 2023
Reviewed: 11 January 2024
Eben
South AfricaThere are no comments available for this review
Stayed in November 2023
Reviewed: 1 January 2024
Mbongeni
South AfricaThere are no comments available for this review
Stayed in December 2023
Reviewed: 27 December 2023
Johan
South AfricaThere are no comments available for this review
Stayed in December 2023
Reviewed: 24 December 2023
Pamela
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 18 December 2023
Alice
United KingdomThere are no comments available for this review
Stayed in December 2023
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