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Reviews of The Point Hotel & Spa 4 stars

Point Road, 6500 Mossel Bay, South Africa

#14 of 16 hotels in Mossel Bay

Guests' Choice

Review score

Based on 831 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    9.1

  • Facilities

    6.4

  • Staff

    8.1

  • Value for money

    6.8

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 18 April 2024

    7.0
    Friendly staff, good breakfast buffet and comfy bed.
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The balcony was very dirty. Pigeons nesting on top of the aircon outside and lots of droppings everywhere.

    Location was good and beautiful view

    Stayed in March 2024

  • Reviewed: 18 April 2024

    5.0
    Nice view with disappointment
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Personally, I think the rooms are not checked up enough to make sure things are working properly. We booked this room for a bath but could not use it. They could not find a bathplug that I could use. The bath was leaking water on the floor from underneath the bath. The aircon did not work at all. No mirror near any wall socket that I could use. The sea front door got stuck and went off the rail, and we could not get it back on to close property . The breakfast was okay but could have been way better.

    We loved the view and that the staff were always willing to help. The rooms and bathrooms are nice and big with enough storage space.

    Stayed in April 2024

  • Reviewed: 14 March 2024

    7.0
    Good
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The Point has all bones of a fine establishment but desperately needs an upgrade in the bathrooms and balconies.

    The incredible ocean views. Kind, helpful staff.Proximity to good food and activities.Breakfast had good variety and a great view

    Stayed in March 2024

  • Reviewed: 5 March 2024

    7.0
    Great
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Load shedding because I need to use a sleep apnee machine to sleep

    Nice room, beautiful view and great breakfast

    Stayed in March 2024

  • Reviewed: 4 March 2024

    5.0
    I loved the food, the personal and the room view was great..
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    All the mould in the bathroom and the slippery floors in the room and on the balcony..my grandchild fell twice in the room and there were no signs indicating that the floors are slippery when wet..even the floors in the dining room were slippery

    Breakfast was great and location is perfect

    Stayed in March 2024

  • Reviewed: 26 February 2024

    6.0
    Great location, tired facilities.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel needs some TLC. It’s an amazing location but the rooms and facilities are tired and need to be replaced. The foyer smelled a bit like a toilet which was off-putting. Also they have no generator for Loadshedding which was frustrating.

    Breakfast was nice. Bacon ran out and I didn’t see them too it up.

    Stayed in February 2024

  • Reviewed: 10 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Balcony dirty

    The location

    Stayed in February 2024

  • Reviewed: 6 February 2024

    6.0
    Noisy
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    As above

    Look this property is in a good position unless it’s foggy or misty in which case the light house and foghorn are directly behind the hotel , the foghorn kept us awake for two days and night s , earplug help but did not drown out the noise , even with all doors and window closed . If the weather is good you get great sea views and the sound of the waves . You take your chance Personally I would not return here

    Stayed in February 2024

  • Reviewed: 9 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The sliding door to the balcony was clearly damaged and would open and close properly. The aircon leaked into the room which kept the floor wet.

    The location.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    5.0
    3 out of 10
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room were not clean. TV did not work on channels 1 towel for me and wife No spoons in room

    Location very good

    Stayed in January 2024

  • Reviewed: 28 December 2023

    7.0
    Great location but aesthetics can be improved.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Wifi not great. Place was not absolutely clean.

    The location.

    Stayed in December 2023

  • Reviewed: 26 December 2023

    6.0
    My stay was okayish
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed was not comfortable and the toilet was smelly

    The breakfast was ok .

    Stayed in December 2023

  • Reviewed: 19 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    breakfast can be better

    view was good

    Stayed in December 2023

  • Reviewed: 17 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 4 nights

    Noisy passage near kitchen - breakfast not great

    Stunning views

    Stayed in December 2023

  • Reviewed: 11 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had the honeymoon suite.When we got there the room was clean but in the bathroom,the taps and the flusher of the toilet were not cleaned.We got an amazing full body massage.But when we asked to use a steam room or jacuzzi,they said it's not in working.Please fix that. It can't be called a Spa if there is so little treatments you can do.We ordered room service.They had quite a lot of dishes out of stock.due to waiting for the truck to deliver.The next night we tried to order again and the same thing.So we had to go out.That was quite disappointing.Further ons it is so beautiful there.Thank You for beautiful view from our room.

    The friendly staff made ma want to come back.They really care for the visitors

    Stayed in December 2023

  • Reviewed: 8 October 2023

    7.0
    Debra - UK
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent location. Helpful staff. Good breakfast

    Stayed in October 2023

  • Reviewed: 2 October 2023

    6.0
    Beautiful view but needs renovations
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The hotel needs renovation. All the metal parts in the WC were rusted. Only 6 basic TV channels.

    Well located just in front of the Ocean. Confy bed, nice view from the room. Good breakfast.

    Stayed in September 2023

  • Reviewed: 1 October 2023

    7.0
    Location perfect, view amazing and staff very friendly. Dinner at restaurant not recommended.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We ate at the restaurant the evening. Were the only 2 people there. The staff and waiter was very friendly. But the food was very disappointing. We ordered steak and it was way over cooked. I asked for mushroom sauce which was not cooked through. And it was quite pricey.

    The staff was amazing, very friendly and helpful. The view was fantastic! The hotel was clean.

    Stayed in September 2023

  • Reviewed: 29 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    This hotel is seriously 8n need of maintenance, damp and mold everywhere. The furniture very old and falling apart. Only 6 channels on TV none of which were appealing. Paint peal8ng off everywhere, rubber seal on shower falling off. Came to collect towels at 8am on sat we hadn't showered yet, granted I asked for clean towels later and they were replaced. Times of spa breakfast etc, different on written notes to what we were told. Tried to book a massage twice but spa staff were working different hours to pamphlet and different to what I was told first time I tried to book. Very sad as this hotel has so much potential, it just needs some TLC. Blankets were stained very old and extremely heavy.

    The view was amazing, breakfast not bad and location fantastic. With8n walk8ng distance of great restaurants and attractions.

    Stayed in September 2023

  • Reviewed: 27 September 2023

    7.0
    Average with a great view
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The bed (mattress) in 507 was really bad and way past it's replacement date

    Location and Breakfast were great

    Stayed in September 2023

  • Reviewed: 26 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Room 504 had a very bad smell. Normal teaspoons would've been nice.

    Friendly staff Perfect location 👌 Breakfast was very nice.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    6.0
    Lovely view and adequate accommodation for the 1 night stay
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The facility is run down

    Accommodation was basic. Rooms are spacious but the facilities need a revamp or at least a bit of paint desperately. The view is spectacular so location makes up for everything that might not have been top class.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    6.0
    Only one night Pleasant
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night

    Lift did not work

    The location

    Stayed in August 2023

  • Reviewed: 8 September 2023

    7.0
    Lovely place. Good restaurant. No lights or wifi during loadvshedding
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    No lights or wifi during load shedding. We had to buy an emergency light. The next day management gave us an emergency light.

    It was very clean. I would not say very comfortable. There were a few issues but they were sorted out the next day by management.

    Stayed in August 2023

Showing 1 – 25

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