33 Main Street, 7307 Riebeek-Kasteel, South Africa
#15 of 26 hotels in Riebeek-Kasteel
Guests' ChoiceBased on 294 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.4
Facilities
8.5
Staff
9.3
Value for money
8.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
De
BelgiumMy room was a little old, but not bad at all.
Oldest hotel in RSA. Room was a little old, but there are also nice(er) new apartments. Good staff.
Stayed in April 2024
Reviewed: 27 April 2024
Wendy
South AfricaVery good
Stayed in March 2024
Reviewed: 26 April 2024
Gideon
South AfricaPerhaps an extra chair on the sitting room (king suites)🤷♂️
Lovely cosy, getaway. Attention to detail. A real change of pace.😊 Definitely worth a visit.
Stayed in April 2024
Reviewed: 12 April 2024
Lucinda
South Africabed was uncomfortable, no hairdryer in our room and no dressing gowns
What a beautiful hotel, i would have loved it if they had dressing gowns in our room and a hairdryer. The staff where great
Stayed in March 2024
Reviewed: 8 April 2024
Lesley
South AfricaNothing
Lovely old hotel close to shops and restaurants. Room was very modern. Good shower. Comfortable bed. Dinner and breakfast on the terrace was great.
Stayed in March 2024
Reviewed: 6 April 2024
Khaliza
MalaysiaThe suites weren't available so we ended up having to stay at the Garden Double. It's a little bit too small for our liking as our bags were quite huge.
Breakfast was just awesome as usual! Most of the staff remembered us even though we last stayed at the hotel 4 years ago.
Stayed in March 2024
Reviewed: 6 April 2024
Hennie
South AfricaIt is a wonderful old country hotel full of charm in a fantastic location with lots to see and do...
Stayed in March 2024
Reviewed: 5 April 2024
Ernest
South AfricaOutside people booking tables on the hotel stoep. Hotel guest should have fist pick to utilize this important area of the hotel.
Second time I stayed at this hotel and felt it worth while. I strongly recommend it. Rooms are good, breakfast is impressive and staff are helpful. Location of the hotel is spot on and the stoep is a must try.
Stayed in March 2024
Reviewed: 5 April 2024
Keith
South AfricaBecause of load shedding tea and coffee facilities were not available The hotel is on battery back up so I can understand why the kettles etc were not available. There did not seem to be porters available? Path to room very uneven
Lovely hotel excellent food wonderful staff. Nice big room very comfortable
Stayed in April 2024
Reviewed: 2 April 2024
Robert
South AfricaPool disappointing, not well positioned, did not cater for more than a few people. Doors ill-fitting, and difficult to lock. Safe in the room not working. Dining area very dimly lit, with some globes not working in the chandeliers.
The position of the hotel, the food, the quietness, and the friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Andre
United Arab EmiratesN/a
Lovely old hotel in the heart of the village close to all the shops and restaurants. Friendly staff and great breakfast.
Stayed in March 2024
Reviewed: 25 March 2024
Adele
South AfricaSitting on the big stoep
Stayed in March 2024
Reviewed: 22 March 2024
Geoffrey
South AfricaWhat a beautiful hotel and location
Stayed in March 2024
Reviewed: 2 March 2024
Peter
United KingdomSteep steps off the street
The comfort, food and friendly professional staff
Stayed in March 2024
Reviewed: 29 February 2024
Brett
South AfricaThere was a lot of confusion around an upgrade pre booked through bookings that didn’t pull through at all, incorrect requested room assigned from original booking, including the incorrect number of guests sent through from the Bookings team. Fortunately, the requested rooms were available, and the staff did accommodate discounting the rate due to the errors after complaining. A point to note is the Bookings App offered an upgrade with the incorrect number of guests included i.e. differing form the origional booking and this was not clearly highlighted on the upgrade offer.
Excellent location and the beautiful historic original hotel, though we didn’t get to stay in the original hotel. Beautiful views of the Mountain and lake. All the staff were extremely friendly and helpful.
Stayed in February 2024
Reviewed: 26 February 2024
Roeland
South Africanothing
A very nice hotel beautifully located in a very pleasant town. Our evening meal was one of the best I have ever had. Room was very comfortable with a nice, spacious bathroom. Having breakfast on the stoep, with its views of small town life, was another highlight.
Stayed in February 2024
Reviewed: 22 February 2024
Ursula
South AfricaBreakfast was great and included in the price. The food overall is very good and location perfect. Can definitely recommend.
Stayed in February 2024
Reviewed: 22 February 2024
Irene_kitney
IrelandAll fabulous.
Waitresses in restaurants are particularly outstanding, reception staff are very friendly and competent. Groundsmen very accommodating and helpful.
Stayed in February 2024
Reviewed: 21 February 2024
Justyna
PolandWe didn't get cleaning service of the room. Although we have been asked on first day of our stay if we need our room servicing which we have refused as we have only just arrived, no other cleaning service was provided during the visit. There were few things which weren't working in the room (lamp, telephone). There was no kettle in the room Apparently due to load shedding. No free bottle of water upon arrival. If more attention would be payed to those small details the fotel would be really fantastic.
A beautiful old hotel, full of history. We have been to Riebek earlier but in different accomodation and we really wanted to be back one day and have a couple of days in this place. We went for one of the old rooms to make our stay more authentic. It's defo on the small side and have little patio but has it's oldy-woldy charm to it. The room was very clean. The stuff very friendly and always helpful. Service perhaps on slow side but you are there to sit and enjoy time passing. It's defo worth waiting for delicious meals! Enormously good breakfasts and long, lazy afternoons on the famous hotel stoop with a glass of G&T.
Stayed in February 2024
Reviewed: 10 February 2024
Donald
United KingdomOld world charm. History
No 1 destination in Riebek
Stayed in February 2024
Reviewed: 4 February 2024
Patricia
United KingdomRooms in old part of the hotel not so good.
Excellent location in centre. Suite rooms well worth the extra. Very good breakfast.
Stayed in February 2024
Reviewed: 15 January 2024
Ilse
South AfricaNothing, all was good!
Excellent service in the hotel - such lovely, friendly staff! Just a great stay overall. The hotel is gorgeous and the setting just perfect. Would love to stay again.
Stayed in January 2024
Reviewed: 13 January 2024
Paul
United KingdomBed, though clean and comfortable, was quite hard. A mattress topper would help. Great pillows though!
Bar area and facilities excellent. Best hotel in the area.
Stayed in January 2024
Reviewed: 12 January 2024
Conradie
South AfricaThe room was quite noisy being next to the front porch and the smoke of people came into the room. The service was quite slow, especially dinner and it was only the 2 of us in the dining room.
Breakfast was good. Nice garden and pool
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content